Oak Hill Plumbing

Foo B.

Not good. Had a *lot* of trouble getting a detailed work invoice, so we could file with the insurance company. Never really did. Bless Allstate for accepting the poor documentation OHP supplied. The entire experience was a $6200 nightmare.
Owner, Rene is a Master Plumber and he seems like he knows his stuff, but he won't be the one doing the work, and he doesn't seem to oversee the work. The plumber onsite did not follow the plan Rene told us when he quoted the work. The guy spent days doing something else, including charging us $273/hr to drive to Home Depot for a hose because they don't carry supplies for the job they know they'll be doing that day, apparently. I asked him are you charging us $273/hr for driving to home Depot and he said "Yes. We charge the hourly plumbing rate for driving." Uh. Okay.

Mike W.

I had them send a crew out to find a tiny leak, very small but amounted to almost 3000 gallons a month. It tuned out to be a cutoff valve on a toilet with a bad washer, so no digging or pipe repair. I'm very relieved. We will definitely use them again should the need arise.i

Gabriela A.

Rene and his team work diligently to make sure their customers are taken care of! I couldn't be happier with this company. They have gone above and beyond to make sure my plumbing issue was resolved.

Anne E.

My neighbor hired Oak Hill Plumbing to replace a bathroom sink shutoff valve, a service they provided just last week at a cost of $190.

I needed a new shutoff valve for my kitchen sink, and I thought $190 sounded reasonable, so I called Oak Hill Plumbing to do the same for me and also install my new kitchen faucet while they were here. The guys arrived (one was the owner) and they quickly told me that the valve replacement would be $198 and the faucet install would be almost $400! I said, "actually, just do the valve replacement because I can replace the faucet myself".

Then the owner says, "If you just do the valve replacement, then it will cost you $289." Huh?!?! What?!?! I told them they did the exact same thing for my neighbor last week for $190, so why the discrepancy? (No real response). Then I said, "this doesn't feel right to me and I'm not going to hire you to do anything." Then the owner says, "okay, well that's $89 for the service call". $90 for a 10 minute conversation that could have happened over the phone.

This felt really sketchy and dishonest to me and I would in no way recommend hiring them.

Rob K.

I called this company for a small plumbing repair job. They came in and immediately said that they need to replace the fixture and quoted an outrageous price for it. When I declined it, they charged me the $89 service fee for a 2 minute consultation. I'm done with this company forever but you be the judge of whether that is fair.

Catherine G T.

After being stood up for 3 days by one company (see my earlier review), not getting calls back from 2 others, Oak Hill Plumbing came to our rescue. And I sincerely apologize for my messy messy house...can't even blame all of it on not having water for 3 days. Not only did they answer the phone call, they arrived quickly, fixed the problem quickly and charged $515 LESS than we had been quoted by the worthless folks. We have more plumbing projects in the offing. I promise the house will be clean for those! Thank you, thank you, thank you!

Karen R.

We had a terrible leak that slowly went into one entire half of our home. They came out right away and worked with my insurance company over the phone to quickly help me get the estimate approved. In fact they had to do a total reroute of the plumbing. They completed the repairs in 1 day the pricing was very very reasonable.

Rene, his team and Lori the office manager were all so knowledgeable, kind, efficient and helpful. I can't recommend these folks enough. We have some more work for them to do and I will be calling them next week. They are now our fabulous official plumbers!

Thank you so much to the team at Oak Hill Plumbing!
Karen

Jeff T.

Not the best choice for simple projects, but also read my updated comments below. I told them that I needed gas dryers hooked up at two houses located 2 miles apart. Was quoted $180 per hour and $69 service fee, which would be credited back if they did the work.

They showed up on time and quickly hooked up the first dryer. They followed me to next location and hooked up second dryer. Total time for everything including the drive was exactly 30 minutes. Then they presented me with a bill for $300! Two dryers, 30 minutes $300. Unbelievable.

I ask to speak to a manager, but the person that did the work was the owner. He said the bill should have been $360, but he was giving me a discount?! $180 minimum charge times two locations. I said that this was never explained to me and that $300 for 30 minutes work was outrageous. He said there was nothing he could do because that was his policy. The owner of the company actually told me that there was nothing he could do.

Successful companies empower their employees to break policy when a unique situation arises. The owner of this company was not empowered to make this right.

I don't expect them to ever be more than a small company. On the plus side, they worked quickly and seemed to do good work. Just be careful on what you have them do because it could be much more expensive than you expect and they won't make it right. I am glad this wasn't a much bigger project. I own six houses. I won't be calling them again.

Update to my review 8/29/19. I received the $80 credit as promised, which made the total cost to install the two gas dryers in two locations $220. I appreciate that they made this adjustment and increased my rating from one star to three stars.

Bill N.

If there was less than 1 star this company would be perfect for a negative star rating. I will be filing a formal complaint with the BBB next. Long story but the jist is they are unethical and not very well versed with systems they sell and recommend. They are also liars. Paid $700 to provide and install a Taco hot link system. After multiple tries and excuses, I was told to call another plumbing company to fix what they did. Of course now they blame it on my scheduling, but that simply is not the case. They said they would refund the labor cost and they sent me a check for $150.00, that isn't even half of what they ripped me off for, the actual part cost $400 at best. Basically do not use this company. They burnt the valve by not disconnecting power to it when they shut off the water supply. They reused the old twisted supply line and wrapped the fitting with paper towels, evidently that's how they stop a leak. After they supposedly finished, and it was all good, they did not even check the valve, if they had, they would have noticed that it was red hot. Too hot to even touch. I paid double to get this relatively simple fix to help save water while waiting for the water to heat up. Radiant plumbing came in and swapped out the burnt valve and viola imagine that, it works just as it should. So, I ended up paying radiant $880 and Oak Hill plumbing $1000.00 for something oak Hill plumbing quoted me for $700. The check they sent me for $150 will be saved for the BBB and as a good lesson to me. Beware people, just because they may have been around for a long time does not mean squat. Do your research, and go with those who have many many good reviews.

K F.

Robert and Paul were able to make it out the same day we called. It was very nice. They explained the problem and got right to work. Thank you!