Oak Hill Plumbing

Catherine G T.

After being stood up for 3 days by one company (see my earlier review), not getting calls back from 2 others, Oak Hill Plumbing came to our rescue. And I sincerely apologize for my messy messy house...can't even blame all of it on not having water for 3 days. Not only did they answer the phone call, they arrived quickly, fixed the problem quickly and charged $515 LESS than we had been quoted by the worthless folks. We have more plumbing projects in the offing. I promise the house will be clean for those! Thank you, thank you, thank you!

Karen R.

We had a terrible leak that slowly went into one entire half of our home. They came out right away and worked with my insurance company over the phone to quickly help me get the estimate approved. In fact they had to do a total reroute of the plumbing. They completed the repairs in 1 day the pricing was very very reasonable.

Rene, his team and Lori the office manager were all so knowledgeable, kind, efficient and helpful. I can't recommend these folks enough. We have some more work for them to do and I will be calling them next week. They are now our fabulous official plumbers!

Thank you so much to the team at Oak Hill Plumbing!
Karen

Jeff T.

Not the best choice for simple projects, but also read my updated comments below. I told them that I needed gas dryers hooked up at two houses located 2 miles apart. Was quoted $180 per hour and $69 service fee, which would be credited back if they did the work.

They showed up on time and quickly hooked up the first dryer. They followed me to next location and hooked up second dryer. Total time for everything including the drive was exactly 30 minutes. Then they presented me with a bill for $300! Two dryers, 30 minutes $300. Unbelievable.

I ask to speak to a manager, but the person that did the work was the owner. He said the bill should have been $360, but he was giving me a discount?! $180 minimum charge times two locations. I said that this was never explained to me and that $300 for 30 minutes work was outrageous. He said there was nothing he could do because that was his policy. The owner of the company actually told me that there was nothing he could do.

Successful companies empower their employees to break policy when a unique situation arises. The owner of this company was not empowered to make this right.

I don't expect them to ever be more than a small company. On the plus side, they worked quickly and seemed to do good work. Just be careful on what you have them do because it could be much more expensive than you expect and they won't make it right. I am glad this wasn't a much bigger project. I own six houses. I won't be calling them again.

Update to my review 8/29/19. I received the $80 credit as promised, which made the total cost to install the two gas dryers in two locations $220. I appreciate that they made this adjustment and increased my rating from one star to three stars.

Bill N.

If there was less than 1 star this company would be perfect for a negative star rating. I will be filing a formal complaint with the BBB next. Long story but the jist is they are unethical and not very well versed with systems they sell and recommend. They are also liars. Paid $700 to provide and install a Taco hot link system. After multiple tries and excuses, I was told to call another plumbing company to fix what they did. Of course now they blame it on my scheduling, but that simply is not the case. They said they would refund the labor cost and they sent me a check for $150.00, that isn't even half of what they ripped me off for, the actual part cost $400 at best. Basically do not use this company. They burnt the valve by not disconnecting power to it when they shut off the water supply. They reused the old twisted supply line and wrapped the fitting with paper towels, evidently that's how they stop a leak. After they supposedly finished, and it was all good, they did not even check the valve, if they had, they would have noticed that it was red hot. Too hot to even touch. I paid double to get this relatively simple fix to help save water while waiting for the water to heat up. Radiant plumbing came in and swapped out the burnt valve and viola imagine that, it works just as it should. So, I ended up paying radiant $880 and Oak Hill plumbing $1000.00 for something oak Hill plumbing quoted me for $700. The check they sent me for $150 will be saved for the BBB and as a good lesson to me. Beware people, just because they may have been around for a long time does not mean squat. Do your research, and go with those who have many many good reviews.

K F.

Robert and Paul were able to make it out the same day we called. It was very nice. They explained the problem and got right to work. Thank you!

James H.

If you use a plumber for a third service call at your home. That can only suggest that the plumber does good work and has my confidence for my household plumbing needs.

Jasmine L.

We called Robert after we had a leak under our sink. He was able to come the same day when most plumbers told me they were booked for weeks. Robert was amazing! He comes from a generation where he can fix anything. Most plumbers would have tried to up sell us on a new thingamajig, but not Robert. He was able to repair a pinhole in our faucet--like MacGuyver! His pricing was also very fair and reasonable. Robert is a real gem!

M S.

Big points to Robert at Oak Hill plumbing. We had a water/shower emergency after 6pm on a Thursday night. Thankful for his expertise and availability. A very kind and respectful family and company. #KeepItLocal

Aynsley I.

Robert is an excellent plumber! I've never even reached out to another plumber because he is so kind, quick, and helpful. His wife handles all of the incoming calls and she is great to work with as well! I couldn't say enough great things about them; I have recommended them many times and even have my mom using him now for all projects too. On the last job it was a quick fix and he showed me how to fix the faucet on my own in the future, that is great customer service and retention of you ask me!

Betsy M.

Great service and service fee. I also got a great story and learned how to replace my toilet seal if I ever try to do it on my on.