NW Sewer and Drain

Cathy K.

Once again Spencer came through for us in getting our plumping problem resolved. We had a back up in our kitchen and laundry room, and based on the excellent advise we got from Spencer last year, he was the one I called for help. Spencer is very knowledgeable, and he is the one I rely on, due to his honesty and thorough inspection of the problem at hand. He came the very next morning and although our problem was not the type of plumbing his company does, he checked it out anyway, took pictures of the problem areas and forwarded the information to someone he knew that could provide us with the service we needed.

Really, who takes the time and effort to go the extra mile like this? Spencer does, and he is the one I will call again if my problem concerns my sewer and drains. If you need a knowledgeable plumber who does sewers and drains, you can trust him to do what is necessary at a reasonable cost.

Thank you Spencer and Makela!

Michel L.

We asked NW Sewer and drain to provide an estimate for an obstruction at the end of our sewer line. Their intervention was instrumental in gathering the evidence that the issue was with the city and not with us. The facts gathered were sufficient to reluctantly initiate the investigation on the city side which cleared the matter.

That information was well worth the cost of NW S & D investigation. We recommend this company.

Amelia B.

I HIGHLY recommend NW Sewer & Drain. Spencer and his team saved my family over $20,000! We had a different plumbing company come out to clear our sewer line, that company declared our line was broken and that we needed to replace the entire line (upwards of $22,000). Thankfully our Realtor recommended NW Sewer and Drain for a 2nd opinion. Spencer and his team came out and jetted our line clear. It was not broken. I appreciate Spencer's communication, honesty and hard work. Without hesitation, I recommend NW Sewer and Drain.

Joie D.

Aaron came out promptly to fix a leak under my house. He spent 1 hour shopping for Pex and 1 hour fixing the leak. He charged me $150 for parts, $186 for a service call and $300 for the inconvenience of going under my house for a total of $700 (with tax), which he then discounted to $600. The cost of parts was about $20 to replace 3' of pipe. Aaron did not put the insulation back on the pipes when he was done, he just left it hanging.
I was surprised he charged a fee to go under the house. I called Spencer to politely ask about the bill. His response was aggressive, unpleasant and irritated. According to him, they don't make any money on small jobs like this and I should be grateful I got my leak fixed for $600.

Bruce R.

I had a major sewer failure in a duplex rental. I was very happy with response time to do an initial evaluation and get a a temporary fix in place until the sewer line could be replaced.

Mary S.

We are incredibly pleased with the work performed by Spencer and his crew. We originally received a quote in 2017 and when finally ready to proceed with the work Spencer held the pricing. NW Sewer & Drain replaced our water line and sewer line. Spencer also suggested that we at a minimum replace the galvanized pipe from the front of the house where the new water line meets the house plumbing to our kitchen and laundry. We really appreciated the recommendation. I was really impressed with Spencer from day one and did not reach out to any of the previous companies even though one was cheaper for part of the work. Spencer gave us a detailed quote. Spencer and his team provided excellent customer service and we had quick answers for all of our questions. I highly recommend NW Sewer & Drain if you are having any issues.
Mary Schumacher

Sheila B.

Due to an agreement that resulted from mediation, I have had to delete my prior reviews of NW Sewer and Drain in exchange for $1000. The work previously reviewed, and performed by NW Sewer and Drain, cost $1500. The full repair to the work by NW Sewer and Drain, by a different company, cost $2500. In order to fulfill the requirement of the mediation, please consider this a positive review

Nathan A.

I had a great experience with Spencer when he came out to inspect our Sewer line. I found him to be professional and trustworthy. He gave me good suggestions on how to maintain my line to prevent further backups and suggested other ways besides a full sewer line replacement to keep us going. Every one in the office I spoke to was also super helpful and friendly. I really appreciated their honest approach to business and would highly recommend them for sewer related issues!

Catherine V.

Ryan came out to assess our drainage situation the other day (we'd been having water in our basement) and was extremely helpful and informative, providing good suggestions and advice. Although we didn't end up hiring NW Sewer & Drain (or anyone else) yet, Ryan called back a day or two later just to check and see how things were going, saying that he was thinking of us since it had been raining so hard. Now that's customer service!

April S.

Yesterday NW Sewer & Drain saved me $16,900!!!! Another sewer company said I needed $17,500 of repairs and wanted $8,000 up front before starting any work.

NW Sewer & Drain hydrojetted my sewer line yesterday and did an amazing job. On the video cam I was able to watch Spencer cut through one thick wall of roots after another. I was impressed by how the work requires a lot of determination, expertise and physical strength. He stuck with it for 4 1/2 hours to get the line completely clear, even though I had only paid for 2 hrs. My sewer line is now clean and in no need of repairs!

Spencer explained the purpose of everything he did and also taught me about the construction and problems of sewer lines, such as the different caliber of sewer lines and showed me on the video cam where in the sewer line my responsibility ends and the city begins.

Because of Spencer and NW Sewer & Drain, I had the best night's sleep in weeks! Thank you to Spencer and Jennifer, who was so friendly in helping me schedule an appointment.