NW Sewer and Drain

Bruce R.

I had a major sewer failure in a duplex rental. I was very happy with response time to do an initial evaluation and get a a temporary fix in place until the sewer line could be replaced.

Mary S.

We are incredibly pleased with the work performed by Spencer and his crew. We originally received a quote in 2017 and when finally ready to proceed with the work Spencer held the pricing. NW Sewer & Drain replaced our water line and sewer line. Spencer also suggested that we at a minimum replace the galvanized pipe from the front of the house where the new water line meets the house plumbing to our kitchen and laundry. We really appreciated the recommendation. I was really impressed with Spencer from day one and did not reach out to any of the previous companies even though one was cheaper for part of the work. Spencer gave us a detailed quote. Spencer and his team provided excellent customer service and we had quick answers for all of our questions. I highly recommend NW Sewer & Drain if you are having any issues.
Mary Schumacher

Sheila B.

Due to an agreement that resulted from mediation, I have had to delete my prior reviews of NW Sewer and Drain in exchange for $1000. The work previously reviewed, and performed by NW Sewer and Drain, cost $1500. The full repair to the work by NW Sewer and Drain, by a different company, cost $2500. In order to fulfill the requirement of the mediation, please consider this a positive review

Nathan A.

I had a great experience with Spencer when he came out to inspect our Sewer line. I found him to be professional and trustworthy. He gave me good suggestions on how to maintain my line to prevent further backups and suggested other ways besides a full sewer line replacement to keep us going. Every one in the office I spoke to was also super helpful and friendly. I really appreciated their honest approach to business and would highly recommend them for sewer related issues!

Catherine V.

Ryan came out to assess our drainage situation the other day (we'd been having water in our basement) and was extremely helpful and informative, providing good suggestions and advice. Although we didn't end up hiring NW Sewer & Drain (or anyone else) yet, Ryan called back a day or two later just to check and see how things were going, saying that he was thinking of us since it had been raining so hard. Now that's customer service!

April S.

Yesterday NW Sewer & Drain saved me $16,900!!!! Another sewer company said I needed $17,500 of repairs and wanted $8,000 up front before starting any work.

NW Sewer & Drain hydrojetted my sewer line yesterday and did an amazing job. On the video cam I was able to watch Spencer cut through one thick wall of roots after another. I was impressed by how the work requires a lot of determination, expertise and physical strength. He stuck with it for 4 1/2 hours to get the line completely clear, even though I had only paid for 2 hrs. My sewer line is now clean and in no need of repairs!

Spencer explained the purpose of everything he did and also taught me about the construction and problems of sewer lines, such as the different caliber of sewer lines and showed me on the video cam where in the sewer line my responsibility ends and the city begins.

Because of Spencer and NW Sewer & Drain, I had the best night's sleep in weeks! Thank you to Spencer and Jennifer, who was so friendly in helping me schedule an appointment.

Sam B.

We had a plumbing nightmare earlier this year due to roots growing into our sewer line. We worked with one of the region's larger plumbing companies but the problem not only wasn't solved to our satisfaction, it got worse and we feel like we were ""uphold"".

To finally repair the problem we turned to NW Sewer and Drain. The guys came out, quickly diagnosed the problem, came up with a solution, and repair the affected segment of pipe in a way that didn't require tearing up a lot of landscaping. They were prompt, polite, and professional, and when they were done you couldn't even tell they had been there. While we hope to never ever have a sewer or drain problem again, if we ever needed help they'd be the first on our list to call, and they should be the first on your list too (especially if you're ever ""freaking out"" over a sewer problem).

crystal d.

We had a major leak near our water meter, and had these guys come out to check it out and give us an estimate for repair. One of their selling points was the free estimate, whereas another company we had used before charged a trip fee just to come out, even if only for an estimate.

I had narrowed the leak to a specific area just on the other side of the pressure relief valve. The guy that came out was nice enough, but didn't really even get close to investigate. Then he explains to me, very convincingly, that they don't do spot repair, so they would need to replace the entire pipe from the meter to the house, as well as speculating as to what type of pipe we have based on the piping in the garage. It should *only* run about $4500. Obviously this is something we need to fix asap since we have NO water in the meantime. I told him, obviously, that wanted to just get second estimate before starting.

I figured that since we were looking at such a huge project, the $40 trip fee from the other company would be a justifiable investment for the second estimate. They were able to send someone out just a few hours later. They immediately got down in the dirt and started digging out the area by hand to get to the area I had pointed out for a better look. He actually turned the water on and off to check exactly where the problem was. He said it was a fairly easy fix and gave us an estimate for about $700, which at that point sounded like a bargain!

I had him go ahead and fix it right then and there. In a few hours we had running water and we're back in business! He was able to show me what the problem was... It was actually an incorrect gasket used at the junction of the pipe withe the PRV that was installed last year when they did a sewer expansion project down our street. Since he was able to determine the exact problem, we will most likely be getting reimbursed by the water company /contractor for the entire thing. So glad I waited for that second opinion before spending over $4k to dig up our yard for no reason!

Elizabeth S.

Spencer and his crew did a fantastic job and I couldn't be more pleased with my experience with them from start to finish. A bought a home a few months ago and was upset to find out that my sewer line needed replacement. It definitely was a surprise and not an expense I had planned for. NW Sewer and drain were competitively priced and made the project anxiety free for me. They took care of all communications and planning with the city, stayed within budget, and started and completed the project on time. They did such a great job it's almost like they were never there--the only evidence being when they replaced a street section that it looks better than the rest of the street. I can't thank these guys enough!

Marcus J.

Called my usual plumber for a sewage line block on one of our facilities buildings at Crosspointe Church in Bothell, he said he would not be able to get there that day so he referred me to NW Sewer and Drain. They were out very quickly and provided excellent service. I had no existing exterior clean out on the building as it is an older building, but they were able to track the line and tap into it, run the hydrojet to clear the line, and install a new clean out for a extremely fair price in a timely manner. I would definitely recommend Spencer and his guys for any sewage problem you may have.