NTX Plumbing & Air

Chris J.

Forgettaboutit...these guys are awesome. I had a leak in the bathroom that destroyed baseboards and lower portion of surrounding walls. I opened the wall as I thought it was a pipe leak. I had a plumber come in who spent about 45 minutes looking at the pipes and said that it was a slab leak and I'd need an expert who couldn't be here until 7 days later. Meanwhile, water is leaking in, we are vacuuming every 30 minutes and shutting off main to the house--with 3 girls in the house--i'm fighting a way here!!. After that plumber left, I'm feeling like a mule kicked me knowing the cost a slab leak is and the destruction to the house it will take to fix. Anyway, called a bunch of leak detection places and one seemed worse than the next (whether it be their pricing or their availability). I saw NTX on Yelp and the reviews. Called and immediately felt that they were going to be able to help. Maya (I believe is her name) moved the schedule around on short notice and was able to get 2 plumbers (Scott and Brian) out the house within hours. Scott walked me through every consideration as he analyzed the situation like a detective. It was actually impressive to watch. Anyway, after going through the different possibilities he determined that it was not a slab leak at all (OH YEAH!!!) but the waste pipe had a small leak from the upstairs bathroom. My fix went from astronomical slab repair and sonar leak detection, to a PVC waste pipe replacement. Brian and James were back at the house within the hour and fixed it the same day. I can't tell you how happy we are to have found NTX. The damage this leak caused was bad, but it could have been a lot worse. Scott, Brian and James got us to resolution quick and at an extremely reasonable price. Finding a straight shooting, honest, professional, talented, trustworthy and methodical master plumber, and team, feels impossible. We lucked out. I'm relieved that I know who to call anytime we have a plumbing issue--in fact, i'm having them back to do preventative work in all bathrooms as it is that time for this age house. I called a lot of plumbers for this, and previous jobs, I hope to save any reader some time by recommending you call them first. THANK YOU!

Em S.

My sister used NTX plumbing and got a plumber who was so sick he was laid out on her floor complaining he was a sick, cutting holes in the wall that were a mess, and his assistant fell through the ceiling, and proceeded to wander about her home looking as if he was scoping out the place (which has left a very unsettling feeling for her). As a result of the fall, not only did he damage her personal property, but caused another leak damaging the flooring in the home. The cost was much more than what others in her area, and my area, had paid for similar work, and she got a damaged floor and damaged personal belongings the plumber fell on. The second plumber replaced the shower fixture, putting it in backwards so the cold is hot and the hot is cold and now the hot water has decreased pressure. Very poor customer service and secretary will not pass along the request to speak to the owner.

Shelby B.

I've had really bad luck with plumbers in the past. Historically plumbers I've used have arrived late, overcharged and under delivered, usually while griping about it the whole time. Then they leave a mess of water, dust and sludgy yuck in their wake.

My AC Contractor (Rescue Air Heating and Cooling - also wonderful!) recommended NTX Plumbing after I told him I was having issues with my washer/dryer plumbing and I was fearful it would interfere with my new AC unit. I was skeptical at best, but needed someone to come out so I called NTX.

They were wonderful! The office staff was knowledgeable and great to work with. Eric the plumber arrived within about 30 minutes of our call on the Tuesday after the Memorial Day weekend - impressive! He was extremely kind, knowledgeable, professional, and thorough. He explained every issue and every fix to me so I knew what repairs had been completed. I had called due to a cracked PVC pipe, but he informed me the break came from my foundation shifting and settling over the years. He replaced the Y valve, snaked the main drain, and inserted an easy open valve in case future cleanings are needed.

He took before and after pictures and he vacuumed/cleaned before he left! The cost was much less than I had paid for similar work in the past and he had it all done in about an hour. I plan on using NTX Plumbing for all my future plumbing needs based on this excellent experience! Thank you Mai & Eric!

Teresa P.

NTX plumbing is our to go plumber! We had a leak in our master bath and in my daughters closet. I called them and they were to get someone out asap! Great customer service, punctual, and was able to fix the problem! Thanks for your service!

Mark M.

I used NTX this week to stub out a small bathroom for a garage build project at my home. They were prompt in coming out and worked with me to discuss my options and tailored the work to what I needed with this project. The crew that did the work were also right on time and very professional. They talked through what was needed, even helping me make some on the fly adjustments to avoid problems later. The work was completed in one day - tested out perfect - and got the green tag. Unlike the other bids I was trying to get - which they did not even show up to see me - these guys show up and do the work! I plan to use them for additional work as the project progresses.

Justin a.

$312 to run the snake and unclog the toilet. Seems a bit much as the plumber was here less than an hour. On a positive note they were able to come out the same day and even gave a courtesy call. I would get a quote or a few quotes before getting repairs again.

Neil S.

Great experience with NTX Plumbing. Fast response scheduling an appointment, prompt arrival and very professional/courteous service by Brian. When you have to call a plumber these folks have top notch service.

Jeff C.

If you aren't using NTX plumbing you are not getting the best service and the best plumbers in the business. Scott & Mai are dedicated to serving their clients daily. Fair pricing, quality work & clean plumbers which is extremely hard to find in this industry. Thanks to NTX for the dedication to their clients.

Allison S.

I called a plumber out and was charged $750 to do an emergency job. I overpaid by about $700, so this go round, I called these guys, they figured out the problem within minutes, provided a quote, AND told us how to fix it ourselves for cheaper if we wanted to go that route. After trying many plumbers in the DFW area, I have now found my go-to plumber. Cannot recommend enough!!

Aileen N.

I am usually writing about food, beauty, or spas, but I recently had the most wonderful experience with plumbing. My hopefully, one time romantic encounter with plumbing issues.

How did I get here and how I did find these awesome possum people? By WORD OF MOUTH. Even then, being the researcher that I am, I had to check them out on BBB first (you never know okay?), Google, and of course, my trusty Yelp. They had 3 reviews that were listed and 17 that didn't show up unless you click the read more option. Out of 20 reviews, there was only one highly questionable review. Eyebrow raising because: 1. She had only one review.
2. She couldn't type a proper sentence despite her acclaimed background.
3. Why would you even hire someone for TWO jobs if you had an issue with them in the first place? Sound judgement must not be there.
4. For being in the state of TEXAS, who has perfect accent English? So much for being diverse and open-minded.

Off my soap opera box I go, but seriously, thanks for reading my rant because I don't understand how people can get away with that stuff.

Onto the GOOD STUFF that you came all the way here for:
1. Word of Mouth
2. Small Local Business
3. They've been around for roughly 5 years from talking to Scott.
4. I LOVE the BLUNTNESS and HONESTY - tell me what is really wrong, don't try to sell me more than I need, and gave me a quote that wouldn't break the bank and is surprisingly less than I thought it would cost. (Just to be on the same page, sorry Scott, but I did shop around for price comparison.)
5. They gave a courtesy call to let me know when they were on the way.
6. They were very punctual and definitely easy on the eyes.
7. Cleanliness, OMG, you have no idea how important this is. I don't have to worry about re-mopping everything in my house.
8. Definitely friendly, but extremely professional.

Would I recommend them to someone else? For sure!