NTX Plumbing & Air

Mark M.

I used NTX this week to stub out a small bathroom for a garage build project at my home. They were prompt in coming out and worked with me to discuss my options and tailored the work to what I needed with this project. The crew that did the work were also right on time and very professional. They talked through what was needed, even helping me make some on the fly adjustments to avoid problems later. The work was completed in one day - tested out perfect - and got the green tag. Unlike the other bids I was trying to get - which they did not even show up to see me - these guys show up and do the work! I plan to use them for additional work as the project progresses.

Justin a.

$312 to run the snake and unclog the toilet. Seems a bit much as the plumber was here less than an hour. On a positive note they were able to come out the same day and even gave a courtesy call. I would get a quote or a few quotes before getting repairs again.

Neil S.

Great experience with NTX Plumbing. Fast response scheduling an appointment, prompt arrival and very professional/courteous service by Brian. When you have to call a plumber these folks have top notch service.

Jeff C.

If you aren't using NTX plumbing you are not getting the best service and the best plumbers in the business. Scott & Mai are dedicated to serving their clients daily. Fair pricing, quality work & clean plumbers which is extremely hard to find in this industry. Thanks to NTX for the dedication to their clients.

Allison S.

I called a plumber out and was charged $750 to do an emergency job. I overpaid by about $700, so this go round, I called these guys, they figured out the problem within minutes, provided a quote, AND told us how to fix it ourselves for cheaper if we wanted to go that route. After trying many plumbers in the DFW area, I have now found my go-to plumber. Cannot recommend enough!!

Aileen N.

I am usually writing about food, beauty, or spas, but I recently had the most wonderful experience with plumbing. My hopefully, one time romantic encounter with plumbing issues.

How did I get here and how I did find these awesome possum people? By WORD OF MOUTH. Even then, being the researcher that I am, I had to check them out on BBB first (you never know okay?), Google, and of course, my trusty Yelp. They had 3 reviews that were listed and 17 that didn't show up unless you click the read more option. Out of 20 reviews, there was only one highly questionable review. Eyebrow raising because: 1. She had only one review.
2. She couldn't type a proper sentence despite her acclaimed background.
3. Why would you even hire someone for TWO jobs if you had an issue with them in the first place? Sound judgement must not be there.
4. For being in the state of TEXAS, who has perfect accent English? So much for being diverse and open-minded.

Off my soap opera box I go, but seriously, thanks for reading my rant because I don't understand how people can get away with that stuff.

Onto the GOOD STUFF that you came all the way here for:
1. Word of Mouth
2. Small Local Business
3. They've been around for roughly 5 years from talking to Scott.
4. I LOVE the BLUNTNESS and HONESTY - tell me what is really wrong, don't try to sell me more than I need, and gave me a quote that wouldn't break the bank and is surprisingly less than I thought it would cost. (Just to be on the same page, sorry Scott, but I did shop around for price comparison.)
5. They gave a courtesy call to let me know when they were on the way.
6. They were very punctual and definitely easy on the eyes.
7. Cleanliness, OMG, you have no idea how important this is. I don't have to worry about re-mopping everything in my house.
8. Definitely friendly, but extremely professional.

Would I recommend them to someone else? For sure!

Cindy P.

I had a toilet overflow problem on Monday and needed help fast. I called several local plumbers and they all said the same thing that they couldn't come out until the following Monday. Late that night I found NTX's website had a place to request service online. They called me first thing the next morning and had 2 guys over by noon. Eric knew exactly what needed to be done and replaced a couple parts and explained how to check whether a flapper needed to be replaced. I checked and sure enough it was time to replace the other one too. An hour later they had both toilets fixed and even added some caulking around the bottom of one toilet. The guys were extremely polite, knowledgeable, willing to help and didn't waste time since they charge by the hour. NTX did an excellent job at a very reasonable price. I will definitely call NTX for any future plumbing problems and I highly recommend them.

Bryan S.

These guys are AMAZING!!! Scott let me know that he would be at the house at 9 am and he was there 8:50 am! It is so hard to find any company that says they will be there at a specific time and actually shows up on time so this was already a great relief! When he got there his team was extremely professional and courteous. These guys definitely know what they are doing! They kept me informed every step of the way. They did a water heater reroute job for me so that I can move into my new house and actually take hot showers without the water leaking under my foundation! They come in do the work and clean up like they were never even there!

Scott, Brandon, and Brian are honestly some of the best in the business! If you are looking for a excellent plumber who has quality, professionalism, knowledge, and very reasonably price then this is your company!

Lynn L.

Do Not Recommend these plumbers!

We did an entire house remodel and love all of other contractors and I have been a Interior Designer and a Realtor for over a decade so have lots of experience on remodels and working with contractors this guy was the worst!

They came out to help us move a gas line 10-15 feet along a wall so they cut thru the sheet rock (ok'd by me)... then when I did not see this they cut thru 3/4 of the way thru every one of the 2 x 4's of the load bearing wall the entire way thru! They could have drilled a hole thru 2 x 4's and fed the pipe thru it... but they didn't. We hired someone else to come back and brace the entire load bearing wall with heavy braces on every single 2 x 4. :-(

They were installing a stand alone bathtub and a trim kit on a shower and the bathtub floor marble box had to be completely re-built and the shower head was wobbley and had to be extended and reinstalled by other plumbers. They left without even saying "we are done" The assistant that didn't speak good English took my payment on their Ipad"

On top of all of this They were late doing the entire job because when I called the office to confirm that the "master plumber" was going to be the one doing the job they said they did not know this and we had to wait a couple more days to get the master plumber so it held up our master bath remodel.

Jay S.

I've actually never written a review for anyone or business before but just had to about NTX Plumbing and Scott Hooper in particular. I had a slab foundation leak. Two other companies that my home warranty sent over said that the leak was in one place in my house and they "repaired" it with a reroute, but then after realized that wasn't the problem after all and I was still loosing water, to the tune of an extra $250 a month in water bills.

Scott originally did work on my house before I bought it so I contacted him to come back and look at my still leaking foundation. Scott was like a detective exploring the situation and giving me real explanations along the way. It took some time, having to dig and try to track it down, but he did, and sure enough found a small hairline crack. It was great, I've never seen a service vendor be so dedicated to finding out what is wrong. Giving up wasn't an option. I'll never forget his statement, "I'd rather be right, than rich". At that point I knew that Scott and NTX Plumbing had earned my business for life.