NTX Plumbing & Air

Danny H.

With out a doubt this is the best plumbing company in town. Called to have a dishwasher installed. They were prompt and got the job done really quick with no problems. Also had them do a water heater years ago. I won't call anybody else for my plumbing needs

Lauren P.

NTX Plumbing came to us as a referral. We made the mistake of going through our home warranties plumbing companies twice, and since then I've had a sincere distrust in plumbers. They (home warranty plumbers) had told me my pipes were done and I needed to spend $20k-$50k to get them fixed. After I called NTX in a panic, they said that didn't seem accurate or reasonable, and just told me to keep an eye on the situation and let them know if it happened again. Fast forward to yesterday where my hallway had a minor flood and my laminate floors were buckled and bubbled in several places. I thought for sure "I have to spend $50k to fix this now". I emailed in to NTX and was responded to almost immediately, and was even scheduled for a same day appointment (what?!?). Scott showed up and actually knew the background of my situation (unlike the other plumbers who I felt were playing the never ending telephone game with the operator), ruled out our pipes being the issue, and figured out the issue was coming from our AC unit and one of those pipes. He very well could have told me to contact the AC company and his job was done, but he actually snaked the pipe for the AC unit. While submitting my payment (no where NEAR my thought of $20k-$50k at $210), he took the time to interact with my dogs and son, and then let me know the things to look out for if my pipes do ever start becoming an issue. I've already passed his info to friends and family, and told them I found the "unicorn" of the plumbing world. Thank you Scott, Mai, and Nancy!!!!

Uncle G.

5 Star Service for these guys.
Efficient and on time (big deal to me).
I've hired them for 3-4 different projects, each time their guys treat us great and offer more than the most expensive option to fix the problem. We used them for leaking, installing a dishwasher, slab leak and most recently a clog in our master drain!

Alex C.

This rude dismissive person Mai kept talking over me on the phone while I was asking them their course of action today ( after they sent an apprentice out to look at my faulty hot water tub faucet in my master bath, which they did nothing that I hadn't done, did nothing about, and left me with a big running hot water leak for the 3 day weekend ), n I was requesting that a plumber/the owner Scott come out instead of an apprentice.
She then said they did me a "favor" Friday, told me I'm welcome to call another company, and then called me a liar regarding what was or wasn't done, and repeatedly refused to let me even speak with the owner, Scott, who I later discovered is her husband, and hung up on me.

I've used this company twice and each time they sent Eric, who was intelligent, honest, punctual and professional n reliable... I sadly discovered now why he left them.
I am Very very disgusted... I will be reporting them to the better business bureau, TDLR in Austin, and calling NBC 5 consumer division.
I wonder if Scott knows how this woman is destroying his business

D D.

My experience with NTX was excellent. They were quick to reply, easy to communicate with and kept me informed. Ricky and Erick (the plumbers) were professional and knowledgeable, reasonably priced and effective. I will not hesitate to call them again or refer them. Thanks NTX!

J.B. J.

NTX Plumbing

On May 1, 2018 our bathroom shower head was leaking caused by our faucets not working properly. We called in NTX Plumbing, whom we've used before, to fix the leak--(and do other plumbing replacements).

We purchased a new shower head and faucets and had those installed. Everything seemed fine until August 9, 2018 (a little over 3 months later) the shower started leaking again. We had Scott come out to repair it. He worked on it and said the faucets should no longer leak, so we paid him for his services. Next morning, my husband took a shower and the faucets/shower head starting leaking. We called NTX and Scott came out on August 14, 1028 and worked on it again. He said grit got into the faucet but that it was fixed and we should no longer have a problem. Well, next morning my husband, again, took his morning shower and the faucets starting leaking.

We called NTX. Never heard back. On August 15, 2018 I texted NTX. My response (I'm guessing from Scott's wife Mia) was "Okay lemme discuss with Scott and get back to you." No response after that. On August 17, 20189 I sent another text saying "Any word yet?" The response was they tried to call but it went to voicemail. I said I never got any message. I was told they'd call me on Monday as their office was closed (it was the weekend by then.

Never heard anything so I sent a long email presenting the problem and asked how we could resolve this. No response. Seems to me I've gotten the runaround. Never heard anything back. It's a poor way to handle an issue.

Note: As noted above, I tried several times to get NTX to respond to me to fix my shower faucets. Finally after I posted a negative review on Google, Mia, with NTX, contacted me. It took a bad review to get a response. But I see another problem, if NTX could not fix the problem after 3 separate visits, can they now fix it? How?

Chris J.

Forgettaboutit...these guys are awesome. I had a leak in the bathroom that destroyed baseboards and lower portion of surrounding walls. I opened the wall as I thought it was a pipe leak. I had a plumber come in who spent about 45 minutes looking at the pipes and said that it was a slab leak and I'd need an expert who couldn't be here until 7 days later. Meanwhile, water is leaking in, we are vacuuming every 30 minutes and shutting off main to the house--with 3 girls in the house--i'm fighting a way here!!. After that plumber left, I'm feeling like a mule kicked me knowing the cost a slab leak is and the destruction to the house it will take to fix. Anyway, called a bunch of leak detection places and one seemed worse than the next (whether it be their pricing or their availability). I saw NTX on Yelp and the reviews. Called and immediately felt that they were going to be able to help. Maya (I believe is her name) moved the schedule around on short notice and was able to get 2 plumbers (Scott and Brian) out the house within hours. Scott walked me through every consideration as he analyzed the situation like a detective. It was actually impressive to watch. Anyway, after going through the different possibilities he determined that it was not a slab leak at all (OH YEAH!!!) but the waste pipe had a small leak from the upstairs bathroom. My fix went from astronomical slab repair and sonar leak detection, to a PVC waste pipe replacement. Brian and James were back at the house within the hour and fixed it the same day. I can't tell you how happy we are to have found NTX. The damage this leak caused was bad, but it could have been a lot worse. Scott, Brian and James got us to resolution quick and at an extremely reasonable price. Finding a straight shooting, honest, professional, talented, trustworthy and methodical master plumber, and team, feels impossible. We lucked out. I'm relieved that I know who to call anytime we have a plumbing issue--in fact, i'm having them back to do preventative work in all bathrooms as it is that time for this age house. I called a lot of plumbers for this, and previous jobs, I hope to save any reader some time by recommending you call them first. THANK YOU!

Em S.

My sister used NTX plumbing and got a plumber who was so sick he was laid out on her floor complaining he was a sick, cutting holes in the wall that were a mess, and his assistant fell through the ceiling, and proceeded to wander about her home looking as if he was scoping out the place (which has left a very unsettling feeling for her). As a result of the fall, not only did he damage her personal property, but caused another leak damaging the flooring in the home. The cost was much more than what others in her area, and my area, had paid for similar work, and she got a damaged floor and damaged personal belongings the plumber fell on. The second plumber replaced the shower fixture, putting it in backwards so the cold is hot and the hot is cold and now the hot water has decreased pressure. Very poor customer service and secretary will not pass along the request to speak to the owner.

Shelby B.

I've had really bad luck with plumbers in the past. Historically plumbers I've used have arrived late, overcharged and under delivered, usually while griping about it the whole time. Then they leave a mess of water, dust and sludgy yuck in their wake.

My AC Contractor (Rescue Air Heating and Cooling - also wonderful!) recommended NTX Plumbing after I told him I was having issues with my washer/dryer plumbing and I was fearful it would interfere with my new AC unit. I was skeptical at best, but needed someone to come out so I called NTX.

They were wonderful! The office staff was knowledgeable and great to work with. Eric the plumber arrived within about 30 minutes of our call on the Tuesday after the Memorial Day weekend - impressive! He was extremely kind, knowledgeable, professional, and thorough. He explained every issue and every fix to me so I knew what repairs had been completed. I had called due to a cracked PVC pipe, but he informed me the break came from my foundation shifting and settling over the years. He replaced the Y valve, snaked the main drain, and inserted an easy open valve in case future cleanings are needed.

He took before and after pictures and he vacuumed/cleaned before he left! The cost was much less than I had paid for similar work in the past and he had it all done in about an hour. I plan on using NTX Plumbing for all my future plumbing needs based on this excellent experience! Thank you Mai & Eric!

Teresa P.

NTX plumbing is our to go plumber! We had a leak in our master bath and in my daughters closet. I called them and they were to get someone out asap! Great customer service, punctual, and was able to fix the problem! Thanks for your service!