Northwest Plumbing

Anonymous R.

north west plumbing is wonderful!!! service requested was free of charge as the wonderful warranty rep i spoke to stated it was covered under warranty, and they happily got me on schedule for the next afternoon. cant wait to continue my 2 year warranty with them :)

Cassie L.

Just finished building my home and about to move in. Tested the water and found out that the pressure was way too high. Our builder called the plumber to call me and schedule an appointment. Got a call the next day, scheduled for the afternoon of the next day (5 hour window), with a note stating for the plumber to call me 1 hour before arrival. Day of appointment: got a call at work, lady said that she has the plumber at my door, but no one is answering. I told her no one was home, and I was supposed to be called one hour prior to his arrival. My husband was leaving work and on his way (45 minute drive). Was told that the plumber couldn't wait, and released him from my home. They told me that they were """"completely booked"""" and they had no one to come back out. Had to reschedule for another day, with me missing out on my job (at a hospital). If they don't call me 1 hour before, I'm asking for the CEO. If I could give a 0, I would.

Ron V.

I want to commend Barbara in the NW Plumbing office for exceptional follow through and Travis the NW Tech who installed my two sinks for extraordinary customer service. Should you need plumbing expertise in the Jacksonville area, look no further than Northwest Plumbing!

Jeffrey C.

DO NOT USE! Our hot water heater went out. We just bought the home four days ago and we are experiencing cold showers already. The builder told us that it was under warranty with Northwest plumbing. I called them the customer service lady was nice. When I was called back it was by someone else and she was extremely rude. Told me that it wasn't covered under warranty and that I would need to find a service plumber in the area. I went on to explain to her that I just bought the home four days ago and I need help understanding how that was true. Before I could get a full sentence out of my mouth she interrupted me and told me that she can't help me and proceeded to hang up the phone. As a customer anywhere, I am disappointed at this company's lack of care for people in general.

Luke M.

DO NOT USE. Did the work on a new home. Two years latter water heater with pump failed. Manufacturer technician came out for emergency service and advised me that circulation pump was installed incorrectly. Called emergency number and was left in the cold. They said they will not be able to do anything until Monday when offices will reopen. Because water heater is gas and water flooded lines no heat. If I could give them zero stars I would.

Stephen S.

They installed our hot water recirculation pump incorrectly as well as others in our neighborhood. You call them after the warranty period, and they won't even speak to you even though it's 100% their fault. Because it was installed incorrectly, it caused our circuit to trip. The whole thing needs to be replaced. Stay FAR away from this company.

N N.

When a company makes a mistake the first step is ownership and acknowledgment of the inconvenience. Mistakes happen. But the representatives at this company are not capable. As a minimum if the isn't a requirement of the employees at a company how can one trust the work they will do? Couple this with a very bad attitude and there is no way one can ever trust this company with anything inside your home. Its obvious care would not be taken.

Tiffany M.

This company is TRASH! Their reps are rude AF and the problem with my broken water meter has yet to be fixed after (3) attempts of their tech coming out to fix it. I moved into a new construction home 3 months ago so my home is still under warranty. When I received my water bill from the separate third party company that handles that, they were charging me $150 for inaccurate water readings. The third party company came out to figure out what was going on and found out that the water pressure meter was broken and not reading correctly. Enter Northwest plumbing who installed the meter and can't seem to fix it. So I call the customer service line and the rep tells me that they do need to replace the meter but they don't have any, don't know when they're going to get a new shipment in and get this.. don't know who the manufacturer is who supplies them????? This doesn't even make sense. I am so fed up with this company. I would give 0 stars if I could!!!

Arun M.

I wish there were lower rating available than 1 star. this company is total fraud - they have built nexus with builder (Lennar etc) who forced home buyers to use this company in order for continuation of warranty. In my case, they quoted exorbitant amount of money by giving false declaration of task and effort. For a simple job to repair hose bib, they told it will take min 3 hours hence they are charging higher amount. However when plumber came, he finished everything in 30 mins. To make it easy for themselves, they charged customer before work is done. Despite of repetitive request, they have declined to share receipt because they know they won't be able to justify such an exorbitant amount for 30 mins job. will not recommend them to anyone....

Vidhu V.

Absolutely horrible! I haven't come across such sloppy, unresponsive and incompetent customer service .I can handle rude reps if they make up for it with quality for, but sadly that's far from true here. I called them only because of the warranty service that came along with our new house. The plumbing system they installed(brand new and less than 2 years) has been giving us trouble ever since we moved in. I wonder why builders engage such companies at the risk of damaging their own reputation. I will lodge a formal complaint with the builder.