Northwest Plumbing

Jason D.

Stay away. We have a new construction home, so it's not unexpected that there will be issues. Our builder uses this company for their plumbing warranty work. Had a guy come out new year's eve to fix a toilet that is constantly running and an alarm that is constantly going off on our water heater. The plumbers that came out were nice enough guys. The guy told me that the toilet was fixed they needed to order a part for the water heater and they would come back once the part gets in. 15 minutes after the guy walks out the door, the toilet starts running again (and as an added bonus water is seeping out of the bottom of the toilet) I immedatly call the company to let them know to see if they could send the guy back. The person on the phone says """"we're fixin to close, but I will try to give him a call."""" I'm on hold for a few minutes and then get cut off. I call back, and get the """"we are closed voicemail."""" They call me back yesterday at 10 am to say they would reach out to the tech and get me scheduled and call me right back. By 4pm, no call. I call them to get the same """"we are closed"""" voicemail. I call the woman back this morning at 8 am. Asking why I didn't get a call back yesterday. She said they could not get a hold of the tech (Really?!?!). She then immediatly put me on the schedule for Monday. I asked when I would have been scheduled if she had actually did what she told me she was going to do yesterday and that flummoxed her. I asked her to put herself in my shoes and ran down this entire scenario and asked her if she would be happy? She said she could not put herself in my shoes. Whatever... Bottom line...If you have the option of choosing any other plumbing company on the planet earth, go with that one. One star for the techs being good guys. The quality of their work remains in question. Beyond that, the customer service is trash. Stay away.

Anonymous R.

north west plumbing is wonderful!!! service requested was free of charge as the wonderful warranty rep i spoke to stated it was covered under warranty, and they happily got me on schedule for the next afternoon. cant wait to continue my 2 year warranty with them :)

Cassie L.

Just finished building my home and about to move in. Tested the water and found out that the pressure was way too high. Our builder called the plumber to call me and schedule an appointment. Got a call the next day, scheduled for the afternoon of the next day (5 hour window), with a note stating for the plumber to call me 1 hour before arrival. Day of appointment: got a call at work, lady said that she has the plumber at my door, but no one is answering. I told her no one was home, and I was supposed to be called one hour prior to his arrival. My husband was leaving work and on his way (45 minute drive). Was told that the plumber couldn't wait, and released him from my home. They told me that they were """"completely booked"""" and they had no one to come back out. Had to reschedule for another day, with me missing out on my job (at a hospital). If they don't call me 1 hour before, I'm asking for the CEO. If I could give a 0, I would.

Ron V.

I want to commend Barbara in the NW Plumbing office for exceptional follow through and Travis the NW Tech who installed my two sinks for extraordinary customer service. Should you need plumbing expertise in the Jacksonville area, look no further than Northwest Plumbing!

Jeffrey C.

DO NOT USE! Our hot water heater went out. We just bought the home four days ago and we are experiencing cold showers already. The builder told us that it was under warranty with Northwest plumbing. I called them the customer service lady was nice. When I was called back it was by someone else and she was extremely rude. Told me that it wasn't covered under warranty and that I would need to find a service plumber in the area. I went on to explain to her that I just bought the home four days ago and I need help understanding how that was true. Before I could get a full sentence out of my mouth she interrupted me and told me that she can't help me and proceeded to hang up the phone. As a customer anywhere, I am disappointed at this company's lack of care for people in general.

Luke M.

DO NOT USE. Did the work on a new home. Two years latter water heater with pump failed. Manufacturer technician came out for emergency service and advised me that circulation pump was installed incorrectly. Called emergency number and was left in the cold. They said they will not be able to do anything until Monday when offices will reopen. Because water heater is gas and water flooded lines no heat. If I could give them zero stars I would.

Stephen S.

They installed our hot water recirculation pump incorrectly as well as others in our neighborhood. You call them after the warranty period, and they won't even speak to you even though it's 100% their fault. Because it was installed incorrectly, it caused our circuit to trip. The whole thing needs to be replaced. Stay FAR away from this company.

N N.

When a company makes a mistake the first step is ownership and acknowledgment of the inconvenience. Mistakes happen. But the representatives at this company are not capable. As a minimum if the isn't a requirement of the employees at a company how can one trust the work they will do? Couple this with a very bad attitude and there is no way one can ever trust this company with anything inside your home. Its obvious care would not be taken.

Tiffany M.

This company is TRASH! Their reps are rude AF and the problem with my broken water meter has yet to be fixed after (3) attempts of their tech coming out to fix it. I moved into a new construction home 3 months ago so my home is still under warranty. When I received my water bill from the separate third party company that handles that, they were charging me $150 for inaccurate water readings. The third party company came out to figure out what was going on and found out that the water pressure meter was broken and not reading correctly. Enter Northwest plumbing who installed the meter and can't seem to fix it. So I call the customer service line and the rep tells me that they do need to replace the meter but they don't have any, don't know when they're going to get a new shipment in and get this.. don't know who the manufacturer is who supplies them????? This doesn't even make sense. I am so fed up with this company. I would give 0 stars if I could!!!

Arun M.

I wish there were lower rating available than 1 star. this company is total fraud - they have built nexus with builder (Lennar etc) who forced home buyers to use this company in order for continuation of warranty. In my case, they quoted exorbitant amount of money by giving false declaration of task and effort. For a simple job to repair hose bib, they told it will take min 3 hours hence they are charging higher amount. However when plumber came, he finished everything in 30 mins. To make it easy for themselves, they charged customer before work is done. Despite of repetitive request, they have declined to share receipt because they know they won't be able to justify such an exorbitant amount for 30 mins job. will not recommend them to anyone....