Northstar Plumbing, Heating and AC

Jorge G.

Very professional and honest! After the technician arrived he noticed that he didn't need to do the maintenance I had requested. I will definitely call them when installing central air. Thank you!!!

E A.

Loved the service on time I needed Northstar to check out heater , checked our furnace. Ivan was our service man.. Great explaining the process of what he was doing .. Very pleased with his inspection . Gave me a great estimate will be calling Ivan back need to take care of other things first.. Great customer service great detail to explain all that's needed.. Great person wearing mask per covid19 .. Great mood.. Happy person put all parts back ... great estimate for what we needed.. will recommend 10 stars on time great service .. will call. Back thank you..Thank you Ivan ...

Jerry L.

Beware of these guys! I've been a licensed electrical contractor for 21 years and have decent idea of what things cost but this is crazy. My handicapped brother requires 24 hour care and the house needed a new water heater.I was busy with work and was hoping to get it replaced quickly. The tech showed up and said it was 4500 to change the water heater.I had explained how important it was for my brother and that seemed to open the door to price gouge a desperate customer. I was pretty surprised as it's located in the garage and has easy access. So I did the math with the tech, lets say 6 hours @ 125 per hour(pretty generous as its a 3 hour job) and 800 for the water heater. Then he told me he couldn't even get a water heater today and I would need to go to Home Depot and he would change it out for 2500. At that point I thanked him for coming out and sent him on his way. I was able to get it changed for 1200 the same day with another licensed contractor.
I did give one star because the person setting up the appointment was really nice.

Amy P.

Prompt service, excellent installation, and great customer service. They may have been a little pricier but I'm so glad I supported a family owned business! They are going above and beyond for me in these horrible times and I appreciate it so much! Worth every penny!

Anthony L.

One of the most dishonest or incompetent technicians this company has. I hired this about 2 weeks ago to come out and perform a diagnosis on my AC unit since it stopped working. They sent their senior technician Tommy Garcia and inspected the unit and according to his inspection it was the AC compressor unit and since it is an old unit over 16 years old and with R-22 refrigerant, he said that they cannot fix it because they don't make this brand replacement parts and that R-22 refrigerant is banded from using and that we would need to replace the entire AC compressor unit. This would cost approximately $7,700. He also said that my furnace was already showing signs deterioration and I should replace this as well and my combined cost would be approximately $12000. I decided to get my insurance involved and open a claim. Well, my insurance did find a replacement part and is willing to pay Northstar $3000 to fix the problem. So, I asked Northstar if they are interested in doing the job and they said that they would check with Tommy (Senior Technician) if they can do the job, 3 days have gone by and no response from Northstar. Since I started to lose faith in Northstar I decided to call IcyHot Heating & Air Conditioning company for a second opinion on my unit and if they would be willing to do the job since Northstar was not sure if they would do the job and no response. IcyHot Heating & Air Conditioning company came to my home and within 10 minutes they found that it was the capacitor that was bad and they replaced it in 5 minutes and my AC unit is now working perfectly. They also inspected my furnace and they found no signs of deterioration. Within 20 minutes with IcyHot Heating & Air Conditioning company I now have AC that I have been missing for 2 weeks and during the hottest time in San Dimas. So, is this company dishonest and all they wanted was to profit tremendously at my expense or is their senior technician that incompetent that did not even check a simple thing like the capacitor? I guess only future customers can answer this question since I will never and I say never will do business with this company. They cost me and my family stress and being uncomfortable with the heat for 2 weeks. A piece of advice for future customers, I know their $20 diagnosis fee is more appealing than other HVAC companies but is it worth getting a bad diagnosis and spend thousands more money than you need to? To the owner of this company and managers, before you dispute my review, I suggest you speak to Tommy and Amy since I have all emails proving what I am stating.

Caron G.

I had Northstar over to repair my downstairs unit about 3 months ago. It already needed another repair. It took them 2 days to get the job done as the technician needed his supervisor to come the next day to walk him through it. They never mentioned to clean my filters and I received a annual service agreement in the mail that i never even heard about. The entire time I heard about how old my units were and how I needed to replace them. The price to do the first repair was $1200 to start with. I am so disappointed in the lack of concern for customer care that they showed. I will not use them again.

Fernando Henrique W.

Friendly, followed the covid guidelines to show up at my house, and did the job at the same day I called them!! Thank you so much. You only realize AC is (almost) essential when it's 100 degrees outside and it stops working all the sudden. Highly recommend Northstar Plumbing

Sergio L.

North Star is very professional. They gave great customer service very punctual and they were done changing out a motor very quickly. Thank you North Star.

Thomas K.

Our AC stopped working one evening during a heat wave in July. In the morning I contacted Northstar, and they were able to send a tech the next day. The tech, Doug Brewer, was able to identify the problem (run capacitor failure) but still did a thorough inspection and ran tests on everything else just in case. After he repaired the unit and confirmed it was working properly again, he cleaned it. He was very friendly, and I enjoyed conversing with him while he worked. He answered my numerous questions and shared his technical knowledge. The cost of the repair was nothing unexpected, and because I got a little education from Doug during that time in addition to the repair, I view it as money well spent.

Christine K.

My prior HVAC company that installed my new system was sold to Northstar apparently. I received a call from them of this about a month ago, with their request to come and do some free maintenance/ check up no charge. What we got was a huge waste of our time and this company looking to make a few extra dollars off of me. Two men showed up and did God knows what for an hour, then the main guy comes back into my house to only speak to my husband. He proceeds to tell us our filter needed to be changed ASAP for the price of $178!! And in addition our 2.5 year old system needed frion. In what world does a brand new energy efficient system need frion. What a waste of time and a bunch of crooks looking to take advantage of people during these hard times!