Northside Services

Dave B.

These folks are absolutely wonderfu! They do incredible work, are very nice and professional. I would highly recommend them!!! Thank you Northside Services for your quick response time and a job well done!!

Giselle M.

GREAT COMPANY IF YOU WANT TO BUY NEW AND GET USED! Company sold new furnace then misrepresented 8 year old used furnace as the new furnace. I (the customer) had to inspect unit to determine scam in progress. This company attempted to deceive me and ultimately they would have scammed me. Luckily I was home, knew enough to look, and knew enough to ask questions. The Scary part is, had I had my wife or my parents opening the door for this company, I would have been scammed! I called this company to come out and they did on 12/17/2013 and was told by James Thornsberry I needed a $375 furnace part and $100 charge for them coming out... I then asked for the price of a new unit instead and was told $1950 (I said No thanks to that)... then the price was suddenly $1400 with 0% financing. I said ok, signed the financing paperwork, and scheduled for the next day. I was repeatedly told by James this would be a new unit, but it would only have a 5 year warranty due to it not being connected to other new units. The """"new"""" unit I was getting arrived the following day on 12/18/2013 and that is when my consumer confidence and trust in the company began to plummet... The unit was not in box, was not the same manufacturer as quoted (carrier instead of bryant), had some rust on it and even had tape residue from a previous install on it... I immediately questioned this and asked where my furnace was... The guys quickly got in their truck and made calls without me being able to hear.. I was then called by my sales guy(james). He tried to assure me that it was just a """"training"""" unit and that it was indeed new... At that point I asked the tech how old and he told me 2012... I then asked them to open it up and it was in fact from August of 2005... I decided I did not want a """"new"""" 8-year old used until and asked for what I paid for... A new Unit... I spoke with my sales person, the GM(Steve i think), and the owner... They ultimately told me they would not install a new unit for that price and instead tried to now sell me the used unit now for $1200 or a real new unit for $1750. While talking to THE OWNER, I told him that I did not have the budget for the higher price and would not buy a used. He told me the actual price of a new until was $800-1100, yet refused to install one for less than $1750... he tried several times assured me that $1750 was a great price.. When I held to my price and reminded him that I had an agreement signed, and said I would post reviews... Ultimately this christian owner tried to bring GOD into the equation and use GOD to persuade me not to post negative reviews on them. He then hung up on me. Additionally this company repeatedly advised me that the permit was part of the reason for the cost, yet I have been told that it would have been against code to install the until they were installing because it would have instead required a full system upgrade to be code compliant. I have been told by companies that they doubt this company pulled a permit and it was never their intention to. Also, the main board (most expensive part) appears to not be the problem... It is believed to be a wiring harness... Boy am I glad I am not doing business with this company!

Steve H.

We are renting in the West Tampa area and had one of those nightmare scenarios...water leaking through the ceiling in the garage. Air handler is up there, no big deal. It turned out to be a bigger issue than we thought. On a weekend, no less. Northside had a tech come out Sunday night and he easily diagnosed the problem (blocked drainage pipe) and cleaned it out right away. We had a couple of techs come out later in the week to do a more permanent fix, and in both instances the guys were super nice, knowledgeable and helpful. Pricing seemed fair and reasonable. All in all a great experience.

Carolyn B.

Please don't be fooled by companies that claim they are faith-based some of the worst perpetrators hide behind God, this company is no exception. My air was running perfectly cold I called these because I have a dust issue and I wanted information about a product they have called aeroseal Mike Langer came into my home, I trust these people to come into my home to help me, he went up into the attic where the Handler is I have no idea what he did, but myair is no longer working it's not blowing out cold air anymore. I noticed it about an hour after he left. I have surgery coming up next week... this had added to my anxiety .. I cannot come home from the hospital to a warm house. I spoke with Christine the manager who supposed to send me pictures of what this man took in my attic.. 4 days later she has not sent me anything... he was supposed to send me the pictures as well of course he has not sent anything either. From this point I will go to the media because I read in another review this has happened to someone else it may or may not make a difference because I'm just one person but I encourage anyone that has has issues with this company to post we have to put a stop to dishonest service we have to put a stop to trusting people to come into our home and then take total advantage of us. Is such a feeling of helplessness when someone takes advantage of you you feel like there's nothing you can do but there is we can get the word out and stop these fraudulent dishonest criminals. Christine said to let them come back and see what happened but why would I let these people back into my home again. Remember I had a dust issue I didn't call them about air conditioning problems when Mike came downstairs that's all he discuss how I really needed to change my AC Handler and how it will probably go out on me in a year and how they have a good Finance situation where some people pay as little as $80 a month all this information he gave me about an air conditioner Handler unit .....he gave me nothing about my dust issue which is why I called and then all of a sudden my air conditioner is not working what's wrong with this picture. Everyday I walk to my home I'm frustrated it's so unfair but one thing for sure, the God I serve teaches us that you reap what you sow... Northside will not survive deceiving people this is going to be a short-lived company... they're probably already suffering financially.... it will get worse before it gets better God don't like ugly! I had to give a star rating in order for my comments to be posted so that's why there's one star they deserve a minus zero

Vince S.

I contacted 3-4 AC Repair companies after 9pm on a weekday, and Northside was the first to return my call. Thank you very much for coming out quickly to my home to diagnose my AC issue, quickly estimate a replacement cost, and scheduling services timely. I met about 5 different employees, and they were all nice hardworking gentlemen. We had our entire HVAC system replaced and Aeroseal installed. It was definitely a process over 2 separate visits, but I feel our house has better airflow now and we are sleeping better. :) Unfortunately they did have to reschedule my 2nd visit and did not give me adequate notice, so I'll admit that was frustrating for me personally. But in the end, knowing I trust their services, I'd hire them again. We also got fantastic interest free financing (I assume you have to qualify), which is THE BEST way to purchase a new HVAC system! Thanks guys!

Bekim Bek's D.

I had a recirculating line on my hot water heater spring a nice leak on a Friday evening. Given some recent experiences with another company on air conditioner repairs (6 trips), I was expecting another hassle, but Northside immediately sent out a seasoned plumber who replaced the faulty section of pipe. Quick resolution on Friday @ 10:30pm at a reasonable price seems like the perfect service call. Turns out the point of failure was a """"shark bite"""" connector (press-on fitting some guys use to save labor over soldered joints) used by another outfit. The Northside guy took some pictures and the failed piece for his plumbers guild, where apparently the shark bite controversy rages. I appreciate anyone who's that committed to staying on top of their profession. Hopefully I won't need to call anyone, but if I do, Northside would be my go-to.

Elisabeth M.

We hired Northside to replace the heat pump and air handler in our house in Hudson FL. The old 40 year old air handler up in the attic was evidently set in the attic before the roof went on! the installers , Tony and Caleb were great! They had to cut the old air handler in 3 sections to get it out of that attic. Also had to take apart and reassemble the new Air handler in the attic. All this on a unusually hot February day! They stayed till 8pm to get the job done, we greatly appreciated it because my wife and I had plans the next day and glad they stayed and got the job done in one day. The following two days we ran the AC hard and it worked great! ( mainly because the central AC has not worked in the house for two years and we were soaking it up!) They were very fair with the price considering the amount of work they had to do. They were very conscientious of the local codes and installed everything by the book. This is something that you need to take into account when you hire a profession company to work in your home, even though they may have not been the cheapest, as the saying goes, """"you get what you pay for"""" is very true when you hire a professional company like this. You can hire a less expensive company that works out of a old S10 who will overlook things like the permit, (good luck when it comes time to sell the house) , they will not do the installation properly, no one will answer the phone when the unit breaks in august after the 70th 90 degree day of the year. Keep all this in mind when hiring people to work for you, Especially AC companies in Florida of all places where AC is almost as critical as oxygen. I would highly recommend Northside for all of your HVAC needs.

Hope M.

No show - no call - do not waste your time with this company. Poor customer service at every step. This company was supposed to install a water heater on Saturday morning. My husband called them on Friday to confirm the appt and was told they would be out between 11:00 a.m. - 12:00 p.m. We waited all morning for them to arrive and they did not show. When my husband called the plumber, he said the wrong model was sent and that a manager had called to notify us that the install would not be happening. That's a lie! There was no call to his phone from this company. Had they had the decency to notify us, we would have understood. Their plumber said he would re-order but it would be another 10 days. Today, Monday, 2/12/18, my husband called to cancel their service. They've proven their undependable. Their receptionist asked if he wanted to speak with a manager and he said he did. After holding for 8 minutes with no manager answering the call, he told the receptionist he was done. We looked at their reviews and thought they provided good customer service but our experience shows that to be inaccurate. It's worth it to pay more for a company that honors their commitment and communicates with their clients.

Chris M.

They misled us and said that we were getting a 5 ton system; however they installed a 3.5 ton air handler and a 5 ton heat pump. We have had the system for a couple years and every year something breaks. We called them for repair and help on our problem and they did not do anything for us. I would just use another company. Read the google reviews too.

Mary Ann R.

Like Everybody is Saying Buyer BeWare The Owner Loves To Throw He is A Christian Put a System in our Home 7 Years ago I have continous had issues with , Just Yesterday Out 400.00 for another Compressor Fan Motor I am surprised they are in business and would not Recommend Them To Anyone, Please Save Your Money, It's been a huge Head