NorthShore Service Plumbers

Larry B.

Marcelino is on time, polite, and most importantly got the job done quickly!
Pro plumbers!

Judy N.

Fast service and done right. Called at lunch and had someone at my house by 4pm. Cesar went above and beyond. Will use again.

Donald M.

Overall it was an okay experience. Good work, but scheduling was extremely frustrating. The initial appointment (Monday 3pm) turned out to be just an assessment because it was more than just a simple drain clog. My pipes had slumped in a section in my basement so they had to come back to replace a section of pipe and some connections. The reason for 3 stars is that we scheduled the service the following day (Tuesday) at 3pm. I had to get off work early each day and being active duty, it wasn't an easy thing to arrange two days in a row since I thought it would only require one day. I rushed home on Tuesday to make sure I was on time and the plumber was a no-show by 3:10pm. He was supposed to call when he was on his way, but ended up calling at 3:10pm to say he was on the south side of Chicago and wouldn't be able to make it that day. Needless to say I was pissed. He rescheduled to Thursday at noon since my wife would be able to let them in at lunch. They quoted me $350 for the replacement, which seemed okay to me. On Thursday they arrived around 12:30, 30 mins behind schedule. They found that they had to replace a little more of the pipe than originally thought and told my wife they'd keep the same estimate. They then called me and said they had to go back to get more supplies because they had to replace even more. The new estimate was $450, which was fine because at this point we just needed it fixed. Work looks good to me and job is done, but was frustrating overall.

Jim M.

Great job, guys! Our kitchen sink was backing up, so I called to get an estimate. They had a guy out a few hours later. He looked into the problem, explained what he was going to do, how much it would cost, and verified I was comfortable moving forward with the work. Great communication. I highly recommend NorthShore!

Paula M.

The Repairman quoted a price of $175 to replace a 6 inch piece of pipe which had a pinhole leak. The job took less than 15 minutes, including the time it took to get the pipe from his truck. This plumber was recommended by Angie's List. Since I had just broken my arm and was in no condition to have a parade of plumbers give estimates, I had him do the job. Whatever happened to the days of plumbers charging by the hour? There is no way this job should have cost $175! What a rip off.

Gus K.

Try to have someone come in if you have an immediate issue! They come with an iPad to assess the issue rather than with tools and parts. Very pricy for whatever they offer. Not for me.

Jason T.

My tenant reported water leaking from base of the toilet. I called NorthShore in the morning to have someone come out to fix it. They came out that afternoon and noted that the sewer line was not flowing. I have a 1 year warranty from a different company that maintains the sewer line for me, so I asked NorthShore not to fix it. They didn't charge me for this service call. I was shocked! But I will add them to my speed dial for future plumbing jobs.

Andrea F.

Unofficial motto = Don't call us, we'll call you.

They did a good job when finally arrived but HORRIBLE customer scheduling experience. I've used them in the past a few times and they did okay work. So I tried to be loyal but you call and get an answering service EVERY time. Each time you call, give them all of your info, explain what you think is going on with the plumbing, they ask if it's an emergency and yes, it is, then at the very end they tell you someone will call you back. Then you watch your phone and wait for hours, so frustrating! Then will call again, thinking maybe they didn't get the phone number right and start right from the beginning again.

Also side note about crazy spam emailing, don't give them your email address. We are literally still getting weekly emails from a service call like 6 months ago with repeated please rate our service on social media. What plumber emails you identical emails for months on end, even when you unsubscribe, and with worse frequency than a retail store? Enough already, here's my honest review.

Marilyn K.

Yaser and his crew are fantastic. I first used Northshore through an Angie's List promotion 4 years ago, and they have been my go-to plumbers, ever since.

Moshe B.

25 min after my phone to the company,the representative arrived and repaired everything quickly and efficiently and at a reasonable price !!
MOSHE