NorthShore Service Plumbers

Michael M.

was told job was 450 to clear a floor drain (high) but needed it done -after completion they wanted 580-be careful hiring them I will never again

Chester P.

Northshore Service Plumbers repaired a sewer line break in Niles just after the Feb. 2019 freeze.
* Cesar provided lowest, all inclusive of 3 estimates
* Job involved going through foundation into basement due to the type of break
* Quality work
* 5 year warranty
* Did job in ONE day - from groundbreaking to sidewalk restore
* Crew of 4 supervised by Cesar and Keith
* Great cleanup after job was completed
* Great communication from initial call through job completion

Charles M.

If I could give this company a zero I would. They absolutely left me in the lurch. I had my water heater go out. I called this company and they had someone out in 7 hours from when I called. They scratched their heads for a half an hour and called to see if they had the water heater I needed in stock which they did. I was told they would be out to switch out the water heater the following day and that someone from the office would give me a call to give me a time. No call. I finally had to call the office and they acted like the service the next day was news to them and that they would call the plumber and have him give me a call which he never did. Now it's Monday. I get a call from the plumber and he said he was running late and I told him I had no clue he was even coming that day. His ETA was 9:40 am. 11:30 rolls around. No plumber. I redialed he plumber to see if he was still coming. He said ""Didn't the office call you?"" I said ""About what?"" He said let me call the office and they will call you and he would not elaborate further. An hour later I get a call. Evidently the water heater they had in stock was NOT the right one. They would have to order and it would be at least another week and that the quote given me now was $400 higher. I told them to forget it and that I would call someone else which I did. That someone else was at my house within 4 hours with the right water heater and installed it in an hour and was gone. The price was less than NorthShore's original quote. I will add that every time I called NorthShore about anything they had to have all my information over and over again as if it was not in any system by phone number or name. To constantly have to do that is frustrating in addition to dealing with people that appearently do not have a clue. I would never bother to call these people ever again.

Larry B.

Marcelino is on time, polite, and most importantly got the job done quickly!
Pro plumbers!

Judy N.

Fast service and done right. Called at lunch and had someone at my house by 4pm. Cesar went above and beyond. Will use again.

Donald M.

Overall it was an okay experience. Good work, but scheduling was extremely frustrating. The initial appointment (Monday 3pm) turned out to be just an assessment because it was more than just a simple drain clog. My pipes had slumped in a section in my basement so they had to come back to replace a section of pipe and some connections. The reason for 3 stars is that we scheduled the service the following day (Tuesday) at 3pm. I had to get off work early each day and being active duty, it wasn't an easy thing to arrange two days in a row since I thought it would only require one day. I rushed home on Tuesday to make sure I was on time and the plumber was a no-show by 3:10pm. He was supposed to call when he was on his way, but ended up calling at 3:10pm to say he was on the south side of Chicago and wouldn't be able to make it that day. Needless to say I was pissed. He rescheduled to Thursday at noon since my wife would be able to let them in at lunch. They quoted me $350 for the replacement, which seemed okay to me. On Thursday they arrived around 12:30, 30 mins behind schedule. They found that they had to replace a little more of the pipe than originally thought and told my wife they'd keep the same estimate. They then called me and said they had to go back to get more supplies because they had to replace even more. The new estimate was $450, which was fine because at this point we just needed it fixed. Work looks good to me and job is done, but was frustrating overall.

Jim M.

Great job, guys! Our kitchen sink was backing up, so I called to get an estimate. They had a guy out a few hours later. He looked into the problem, explained what he was going to do, how much it would cost, and verified I was comfortable moving forward with the work. Great communication. I highly recommend NorthShore!

Paula M.

The Repairman quoted a price of $175 to replace a 6 inch piece of pipe which had a pinhole leak. The job took less than 15 minutes, including the time it took to get the pipe from his truck. This plumber was recommended by Angie's List. Since I had just broken my arm and was in no condition to have a parade of plumbers give estimates, I had him do the job. Whatever happened to the days of plumbers charging by the hour? There is no way this job should have cost $175! What a rip off.

Gus K.

Try to have someone come in if you have an immediate issue! They come with an iPad to assess the issue rather than with tools and parts. Very pricy for whatever they offer. Not for me.

Jason T.

My tenant reported water leaking from base of the toilet. I called NorthShore in the morning to have someone come out to fix it. They came out that afternoon and noted that the sewer line was not flowing. I have a 1 year warranty from a different company that maintains the sewer line for me, so I asked NorthShore not to fix it. They didn't charge me for this service call. I was shocked! But I will add them to my speed dial for future plumbing jobs.