Noritz America

Wendy G.

Our Noritz tankless water heater has not been providing hot water for 3 weeks now. We spent $600 getting it re-vented. $700 having bigger gas lines run under our house and descaled the thing. Finally found the problem, ordered the part and Noritz denied the claim!!!! Didn't call the plumber who ordered the part or us, just cancelled the part. When I called after the third plumber and asked for a new heater, since this beast is still under warranty, I was told they don't replace they fix! This thing is barely 4 years old. I would never buy another Noritz product! NEVER EVER!

Alberto C.

I have my own plumbing shop and been in the plumbing business for over 20 yrs....So I figured I can install my own tankless water heater after buying it from Ferguson plumbing supply. Took my time completely repiping my 1 story...2600 sqft home with a few of my guys to ensure my hot water system would be done right..100% all new piping...very excited about my nrcp 982 tankless heater and my whole house water filtration system. So after everything is all plugged in and ready to go my system is all smooth sailing and working properly.........until 3-4 months later.....it all went down hill after that....first It was taking a long time to get hot water3-5 mns....2nd I started getting cold water only and error codes.....so I start calling....first they send me a couple of parts to replace....then they make me replace my shower valves because supposedly they are not working properly...now it's my 1/2 inch return line needs upsizing to 3/4.....nothing working still....so just to get hot water I have to go outside and unplug my heater and replug it in...more calls lead to more parts being sent to me and more days and months without hot water.....I get new burners-nothing....new recirc pump-still nothing....call again and the lady tell me that if I'm a plumber why can't I fix their water heater.....so long story short it's a craapppy tankless that will go out on you when it's relatively new and can cost you thousands of dollars trying to fix it.....keep in mind I am a plumber and did not have to pay for my own services of replacing the shower valves....upsizing the recirc line....replacing parts in the heater etc....all of which totals up to apprx 2500-3800 dollars....and yet still no hot water.....Iam either going back to tank water heater or I'm going to give Navien a shot at their product....I DO NOT RECOMMEND THIS PRODUCT AND/OR COMPANY...... UNLES YOU ONLY LIKE COLD WAYER...........HORRIBLE EXPERIENCE

Btagge ..

HORRIBLE CUSTOMER SERVICE!!!!!!!
good luck trying to overnight parts.
I put in a warranty request to overnight a part from Noritz---Ordered on March 19th. I have called every day and they keep saying....""it will be there today"". it is nightime March 23 and the part is still not here after being promised several times that it would. Very poor service and employees not understanding how to ship/send.

meanwhile a house of kids, no showering, no laundry, no dishes--- with my empty promises!!!!

Bora S.

Don't waste your money with this company. First they say it's under warranty then they say you have to put a softener then you have to flush every year not every year and half. When you call them they keep transferring you one to another. When you look at their review it looks like their own employees putting good reviews. And the worst customer service.

G G.

BAKA!!! That's Japanese for shi*&y and STOOPID. I've called the main # 714.433.2905 option #2 to find a factory certified repair person. ""help you find the most qualified installer in your area"" says the message. I've been on hold for over 17 minutes. I'm hanging up - and this is the second time I've called. Wish I'd never put in a Noritz. Look at all the BAD reviews for this company!!!

Native W.

I'm a licensed plumber and often work with tankless water heaters of all brands. I was recently at a tankless water heater call and had to call technical support after I found a Noritz EZ 111 DV leaking at the heat exchange that was less than a year old. Upon calling tech support I went through the process for a warranty claim, at which time the claim was approved and I was told I would be sent a tracking number for warranty parts that were shipped out. I never received a tracking number and called back to check the status of shipping and was told the claim had been denied and that the person I had talked to wasn't authorized to approve a warranty claim. After asking for a manager multiple times I was passed to the lead for technical support. After explaining multiple times that the claim was already approved and not getting an explanation as to why the parts hadn't been shipped for the repair that was scheduled the next day, I was told ""they would have to listen to the recorded call to and call me back"". I have asked to speak with the leads manager multiple times and haven't received a call back. The lead called back and said the ""it was poorly explained and that they understood why I thought the claim was approved"". Now I have a client that owns a business and hasn't had hot water in almost a week and we still waiting on parts for Noritz. This isn't this first time I've had a premature failure of a Noritz heater or poor customer service. Look elsewhere when making a decision for your tankless water heater.

Peter B.

I purchased a newly built cottage/condo two and a half years ago that came with a new NORITZ NRCP tankless propane water heater. The other 120 units in the complex came with them also. Every month a neighbor is having trouble with theirs. We've had numerous error codes, the hot water runs out after 5 min in the shower, and now the current issue: a terrible noise that sounds like a bad bearing. I turned the unit off for fear of major damage happening.
I'm sure Noritz makes good products, but stay the hell away from THIS one. A very bad design to say the least.

Steve G.

The worst products and customer service. DON'T BUY FROM THIS COMPANY. THEIR PRODUCTS ARE SUB PAR AND DON'T LAST.
Their service is fraud. They replaced my unit that only lasted 3 years with a discontinued model that was 2 years old to start! This unit lasted 4 years. Their idea of service is to sell me replacement parts for me to fix it myself.
Any other tankless would be a better choice than Noritz - ""NOT Always hot""

Sheldon K.

My Noritz tankless water heater stopped flowing hot water. I contacted Noritz and connected via phone with ""Valarie"" . I explained the problem I was experiencing and Valerie proceeded to ask me I would be willing to check a few things out for her. Valerie was extremely patient and professional. Valerie has me check the igniter , btw she made sure I had unplugged the unit and turned off the water supply as well as the gas supply. After checking the igniter without success Valerie had me go to the electronic control unit inside the garage. After several combination of test number inputs Valerie said it was the igniter and flame rod plug. She apologized and let me know I should replace gaskets also. Valerie said she could get the part shipped to me ASAP. When I gave her my address she informed me that I could pick the parts up today. I agreed and when I arrived at will call the parts were ready to go. I installed the parts which was very simple and the unit works like a clock. This company is great and the unit hasn't given a problem until now after 12 years of use. Thank you Valarie and Noritz. Great service.

Mike J.

Don't buy this system!!! Spent 6k on a tankless water heater and for the last two years the heater shuts off and I have to manually turn it on and off. After a three hour call with the company we got it to work for a week and now back at the same problem. Neither the installers nor the company care to go out of their way to help you once it's in