Next Plumbing

Patricia R.

My lateness in filing this complaint is due to making sure that all the damages in my house were completed. In January 2023 I called Next Plumbing to fix a leak in a toilet and since they were coming out I also wanted to change out a shower head and trim plate. Due to scheduling issues I needed a company to come out soon. When Next Plumbing came they tried to charge me a $168 diagnostic fee which was never discussed in the scheduling. I told the plumber no and he very nastily said I would be contacted by the office to pay the fee. The Operations Manager Nick called me and begged me to let them come out and do the job. I should have listened to my gut. Leak was fixed but issues with shower. Nick took off shower head and trim and discovered what I had would not work. Told me what to buy, I purchased sent him pictures and he ok'd. Sent another plumber out who said I needed more parts, broke something off in valve could not find replacement. Fine just put old parts back on was what I wanted at that point. Nick said he threw them out. Owner George offered to come cut out wall and replace valve at no cost to me. I had to agree as I had no use of shower. Jan 28 Nick and another plumber came, replaced, fixed hole. Took a shower at 7, by 9 my whole house was flooded. Called Next Plumbing screaming they needed to get here. Nick walked in door and immediately stated it was not their fault. I was not a very nice person then. They cut the pipe in 3 places and above one of the pipes was another connector that they apparently loosened when working. All they came with was a broken shop vac and a couple of towels. They would not leave me the faulty pieces, I even had to call the police on them. Next day a new plumber came out and stated a simple fix would have been to do a wet test which they did not do. He even showed me where the trim plate and shower head did not meet the wall. Yes Next Plumbing then sue me in Small Claims for their clean up that night in the amount of approximately $1200. I will admit I did not know how Court was handled here and was ill prepared so they were awarded about $110. Next Plumbing 3108 Santa Barbara Blvd Suite 105 #20 Cape Coral FL 33914

Christopher S.

Next Plumbing came to my residence reference a leak in the Master Bathroom toilet (Fluid valve) for about 10 days. The Next Plumbing technician Luis was professional, one time, courteous and attentive to our family's needs. I highly recommend Next plumbing to my friends and family plumbing needs.

Scott T.

Our hot water tank was installed by Next Plumbing just under 5 years ago. Thankfully the tank was still under warranty and Randy S. showed up right on time. He explained what was, and what wasn't, covered under the warranty and quickly got to work diagnosing the problem. The upper element was blown so Randy replaced it and the lower element which were under warranty. The work was completed quickly and Randy left the area around the hot water tank cleaner than when he arrived! The invoice was very reasonable and we couldn't have been more pleased with Randy's service, extremely patient, prompt, professional, courteous, friendly and thorough. We highly recommend Next Plumbing and will be asking for Randy the next time we call.

Gary N.

Hurricane Ian broke the pipe that brings water into my house. Next Plumbing was recommended to me by a friend. I called Tuesday morning & they were here Wednesday afternoon right at the appointed time. Junior, the technician on my job, didn't freak when he saw all of the spaghetti of pipes, etc. around my 100 year old house. He said no problem-and proceeding to piece together the jig saw puzzle of pipes. He even added an extra on/off valve so I wouldn't have to go out to the street to turn the water off. After all of the stress of putting Ian behind me, Junior made my day much better!! Thank you!

Sprinkled G.

Very bad establishment. Unprofessional and they take advantage of the elderly. They did not finish the work they were paid to do. When we contacted them to come back out and finish, they requested more money, although they charged way over the quoted price. Run from this establishment!

Lisa R.

We were once again very pleased with the work performed by NEXT plumbing. We have used them several times before. This time our technician was Chris T. He arrived right on time and very quickly analyzed the problem, gave us a quote and went right to work. Chris was very friendly, courteous and efficient. He explained the details of what he would be doing and also explained the company's customer protection plan options. We decided to add a plan and feel it will be a very good maintenance and cost saving plan in the future. We highly recommend NEXT plumbing!

Mindy P.

A pipe burst in our upstairs bathroom late on a Monday afternoon. Next Plumbing was able to send someone out that evening to assess the damage. Art was very professional and was able to diagnose and fix the problem in 2 hours. The initial cost to come out was very reasonable and the fee was waved since we went ahead with his recommendation. I highly recommend this company for any plumbing issues.

Rebecca H.

Highly recommend Next Plumbing. They were very responsive in returning my call, scheduling the appointment and prompt for the service appointment. Dave O. was knowledgeable, friendly, and extremely professional! They will always be the Next plumbers we call!

Rebecca G.

As always we were extremely happy with Next Plumbing! We have used them for years and have always received the best service. Junior again went above and beyond to fix our problem with limited down time. Great Job Junior!

Patrick G.

At 9PM our water heater stopped working. We went to the garage and our heater was leaking everywhere from the bottom! After searching and reading reviews we found Next Plumbing. Even though it was 9PM they answered right away and took our info down. We didnt expect a plumber until the next day, but they had someone at our house within the hour. He did not charge for an after hour visit, and gave us the price up front. By 1030PM we had a new heater and no more leaks!