NexGen HVAC & Plumbing

Virgil R.

THE WORST CUSTOMER SERVICE IVE EVER HAD...3 conversations about when service will arrive and they still didn't call to inform me there was a gate problem....ZERO calls of communication!

Kathy J.

Price seemed high. $600 for refrigerant and sealant. Jervon was delightful and helpful and even noticed a leaky faucet and set up a plumber to come out and check it for me along with a free water heater flush.

Charity Y.

My air conditioning stopped working and it is June!! Next day, NexGen sent me a professional knowledgeable technician, Jervon!
Jervon showed me what the trouble was (which a previous company I used 2 months ago did not do).
Jervon showed me several options to fix the problem, which was fair.
I will be using NexGen again.

John O.

At 11pm on the third day of 117 degree temps, these guys got to me in an hour and took care of everything in the most professional way. Even the coordinator who was doing our intake and scheduling on the phone, Ruben, was extra helpful with multiple phone calls to help us troubleshoot remotely. Trenton was our AC expert who came on site and did the work. He was thorough, communicative, knowledgeable, and super professional and polite. I highly recommend them and will always call them from now on whenever I need service.

Average Couple R.

Thank you very much for saving our air conditioning unit. Pablo Aguilar helped us out so much. We have an older unit and Pablo is a life saver in this desert heat. I would definitely recommend Nexgen to anyone needing their unit serviced or just a maintenance done. You can't mess around in this 110 degree heat especially with fur babies in the house. When we are ready to replace this unit we will be using you.

Lynnae H.

This review is strictly for the technicians and support staff in the office.

I had a brand new a/c unit installed in my attic late 2020. It was nothing but trouble from the get-go. Needless to say after countless calls, tech visits, parts replacements it was fixed through the sheer determination of Omar, the technician, and Kenani in the warranty department.

I lost count of how many times I was on the phone with Kenani or the number of visits Omar made to my house. I have been upset, frustrated and confused with why this brand new $$$ unit kept malfunctioning. Omar never gave up and Kenani never lost her cool even though during some of the calls I was absolutely rude. Due to some additional issues I have also been working with Michelle in the repair department and we have gone through some serious ups and downs. She is wonderful!

While my interaction with NexGen in general has not been positive, Omar, Kenani and Michelle deserve 5-stars for their attitude and dedication to helping this customer with some seriously crazy problems.

Ravi S.

Things go Wrong but you have to value and respect those companies who fix their problems!

I reported a bad situation with this company. Thankfully, as much to our surprise, NexGen called my wife's cell and immediately and followed up apologizing for our issues we have with their service . The technician followed up as well and took immediate corrective action.

It would have better to have had a great experience from the beginning and not have been pitched with extreme upsells and had a technician who was more professional. But, things happened and companies who fix their issues are the ones who learn and adjust and correct themselves.

Thank you NexGen

Daniel S.

Palm Desert- couldn't say enough great things about this company. Roman the service Tec that came out to our home was friendly and very thorough and detailed.. He was able to diagnose the problem with our air conditioner on the spot. He also had the part needed to fix our unit in his truck. So in one service call we got everything we needed to have a great air conditioning unit for this summer. Thank you, you have a customer for life.

Linda O.

When I called Brittany was quick to help my mother in law as her house was at 97 degrees snd within a few hours Pablo was able to come out. He was thorough in explaining all that was going on and had all parts available to fix right away. He was pleasant and patient and took his time for us! He also wore his mask and was truly courteous. I would use him again and refer him to friends and family !

Chris V.

Had a bad experience with another company so I called NexGen. Rueben
and associate were prompt and very easy to work with. An honest technician is important to me and Rueben was not only honest and straight forward but also very knowledgeable.
I wouldn't hesitate to use NexGen again and highly recommend to others.
Thanks Rueben!