NexGen HVAC & Plumbing

Scott J.

Ripoff. Run for the hills. Very quick response. Daniel the tech was very respectful but they Quoted me over $8000.00 for a water heater replacement. The cost of the water heater is no more than $ 2000.00. I googled and found them as low as $1700.00. Why are they charging $6000.00 for installation? Do not use this company.

Analia H.

My husband had initially scheduled an appointment with this company at 2 pm; but the plumber didn't show until 4 ish pm. Ok no biggie. But then the guy had to come back the next day with a snake and camera. Oh so he told us. So, My husband was told he'll be arrive 12 pm but didn't show until 5 pm. After two days the guy still couldn't figure it out, he didn't bring the tools he said he would. Again, he told my husband he'll come back again (for 3rd time) with a snake and camera even tho he said he'll bring it the second day. Then, He told us to expect about $5000 Job! So, The plumber told us he'll come back any time after 9 am. NEVER Showed up! My husband spend all day waiting for him and no show, no communication! The worst communication and follow up I've ever experienced. So we just cancel their service. I don't know why they are rated high when their service is total opposite.

Michael H.

This is not a reliable company. I waited for them to show and they never arrived. When I called, they said the serviceman told them he had come by and he did not. The serviceman told the boss he took a video of me telling him that the problem was fixed. I don't know how he took a video of me when he didn't show up. Perhaps he was at the wrong address and spoke to someone else. I have no idea what happened with him and who he took the video of, but it wasn't me. They never called me back, and someone was not telling the truth. Definitely not a reliable company.

Richard C.

Dominic showed up on time and explained what needed to be done under the kitchen sink. He went out of his way to find the right replacement parts and left things better than before. Nice job.

Michael S.

I have used NEXGEN for almost 4 years. In 2019 they replaced my entire HVAC system and water heater. I continue to use them for my regular preventive maintenance as well.
Today Jervon Knight came out to service the ac to get it ready for the summer. Since I am a Type A personality and obsess over details, I think I'm qualified when I say Jervon was obsessed with doing a great job. He was dedicated, professional, meticulous and very knowledgeable. This is why I trust NEXGEN. They show up when they say they will. If they are going to be late, they call to let you know. Honest and hard working doesn't begin to describe everyone at this wonderful company. This is the BEST of the best.

Sharon K.

The only reason they got one star is because of their employee Casey.! He showed on time first visit and had to wait 1 1/2 hour
for. camera. They rescheduled appointment to recheck job and we're supposed to be here between 9 and 10. We finally called office and they said oh no, supposed to be 10 and 11. Still no show. They had Casey call us to reschedule! What's wrong with office employees? He rescheduled for today and of course showed up on time. Why can't management take care of issues. Maybe if company spent some money on more cameras instead the billboards along the Highway, work would get done a little faster!!!

Richard L.

I ask about a simple toilet install and remove the old toilet how much does that cost I'm shopping around they want to come out and charge me 88 dollars to look at a simple job and if I don't like their price I have to pay them 88$ for something that they can say over the phone this basically traps you into using them so you don't waste money shopping for the best deal I will not use NexGen

Mike S.

Johnny-when were you planning to finish the trench ?? This is getting pretty old, the trench needs to be filled and concrete finished.

Leon F.

If I could give Felipe at NexGen more than 5 stars I would! He's exactly the kind of person you always hope for when something breaks down and you call in an expert. Super professional (arrived slightly early for every appointment), very knowledgeable (answered every question and explained our problems and options in detail), genuinely caring and went above and beyond to help us fix our furnace and AC.

Can't recommend highly enough.

Daniel M.

If the price alone doesn't prevent you from using Nex Gen, the service should.

I was charged over $7,000 to install a new tankless water heater that retails for around $1,500!!! When I complained about the price, I was told it was ""industry standard.""

Now, let me tell you about the substandard service I got.

Day 1: Installer brought the wrong unit, left. Hours later came back, and installed the right unit.

Day 2: The unit was leaking. Installer came back and said it was the condensation from then unit. I didn't want it leaking on the foundation of the house, so the installer said he'd just plug it up. I asked him not to...saying that if condensation was supposed to come out, it should come out...just not all over the foundation of my house.

Day 3: New installer comes and says he will attach a tube that moves the condensation away from the foundation of my house and onto the patio. So, I will have a constant wet spot on my patio. Then I overhear the installer talking to the manufacturer. They inform him not to let it leak on the patio because the water is acidic and will eat away at the patio and is bad for pets. The installer then attaches a tube that runs form the unit, across my patio and into a drain. Now I have a tripping hazard on my patio and acidic water dripping into a metal pipe that I already told them wasn't draining properly.

Day 4: Zach, the manager, comes to confirm I indeed have a tripping hazard and that acid water in a metal pipe will in fact start eating away at the pipe. And that the connection from the pipes to the heater are also leaking and that they will fix that.

Day 5: First installer comes back to remove the tripping hazard, add a pump and a neutralizer (per the manufactures instructions) and drains the water into the drain where the washing machine drains. He also fixes the leaking connection that he put in originally. Everything seems fine.....

Day 6: That night... my shower is not working. Only a little water dribbles out. Plumber, from Nex Gen comes out. Assesses that because the last installer did not bleed the pipes before turning water back on, debris has been sent from the new heater to the closest exit point...my shower. He tells me they need to replace the shower on/off valve. After telling him he could not break through the tile in the shower to do so, he decides they can break through the wall where the new water heater is.

Day 7: Nex Gen plumber waits in his truck for 4 hours for the Nex Gen contractors to show up so they can cut through the stucco and drywall to get to the shower. They never show up. So. plumber leaves.

Day 8: New manager also named Zach tells me they will make this right and then we will talk about the original $7,000 price once everything is fixed as this is obviously not good service.

Day 9: Plumber and crew come back, take off the brand-new hot water heater, cut a hole in the back of my shower, replace the on/off handle, patch the hole, put the hot water heater back in and everything seems to be working fine.

Day 10, 11, 12.....:Zach, the new manager says he's going to connect me with Kristie to talk about the price and get that fixed. Kristie calls me, knows nothing about the issues, so I tell her all the above. She says she will talk to her team and get back to me. SHE DOES NOT. I call her again. She said her boss was out of the office, but is now back in She says she's going to run across the hall, talk to him and call me back in 10 minutes. SHE DOES NOT. I call Kristie again--she doesn't answer, and her voice message box is too full to accept new messages. I leave 2 text messages that go unanswered.

I will say that they fixed all the problems. But then again THREY caused all the problems. So when you see Nex Gen on your nex Google search.....my advice is go to the nex listing.