NexGen HVAC & Plumbing

Victoria M.

Just spent 21,493.00 on a new hvac system less than a month ago. air went out Saturday night. called Sunday they are closed said they would put a priority on it and call me back. No one called.I called several times and re explained issue each time and same response. I made two appointments online for this morning and I was supposed to get a call back to finalize appointments No one called. I called again they said oh you need to warranty department . I got a text saying please call this number so we can make an appointment for you with the warranty department . I called and she said ok I will send information over to warranty department and they will give you a call back. Still waiting. City inspector is coming today to finalize permit. Nothing like spending a boatload of money to spend your weekend roasting in 100 degree weather waiting for someone to fix a brand new system. Not impressed at all.

Alec J.

*****UPDATE*****
After posting this review I was immediately contacted by the president of nexgen apologizing for his employees deceptive conduct and said he would be investigating him. He also offered to pay half of the other plumbing companies invoice which was $200. I respect his prompt response to make this right.

Had a leak coming from my ceiling when i got home, nexgen was the first listing on yelp. As this was an emergency I called them and Two plumbers(johnny and diego) arrived within 45 minutes and gave me a quote for $6000 dollars to replace 15 feet of pipes. Giving me salesman pitch about how all my pipes were in horrible condition with multiple leaks and needed to be replaced and they even gave me a quote for $20,000 to replace all the piping in the whole house. Luckily we went with another local plumber who came a day later and replaced a simple elbow joint for $400 in 15 minutes . Dont use this company unless your insurance is paying for it. The plumbers are salesman and will upsell you if they get the sense that you are a layman with plumbing and home repair. I know this snake company pays for yelp to boost their rating and hide bad reviews so ill be posting this same review on every applicable review site.

John L.

Be aware of this company! I made an appointment, the guy never showed up and they never called me. I called them to cancel the appointment and told them do not charge my credit card. They charged my credit card their monthly plan, and I called them again to question them. Not very friendly customer service, I reversed the charge through my credit card company. They should spend all the advertisement money to provide better and more professional customer service. Their rating should be zero in my book.

Roman S.

What can I say about NexGen HVAC & Plumbing!!! Had the pleasure of having Noah come by and service our system. We had our Water Heater and HVAC system service. Noah took the time to check our levels on our system to ensure it's running true to specs and had our water heater flushed. The customer service we receive every time is the best. Would recommend NexGen to anyone needing service or a new system. Thanks for all you do Noah and NexGen!!! Keep up the good work and customer service.

Erica P.

They lied and said they had lifetime warranties on their HVAC systems when they only have 10 year. When I called into verify the warranty, they said I need to go back to my sales person. I don't trust that person. That's why I was calling to verify. And they definitely did verify. No lifetime warranties here just pushy salespeople.

Ron A.

Noah from Fontana shop came out and completed my service on my AC keeping me in the loop and reported results. Quick and efficient and right on time!

Tiffany L.

Today, I had the pleasure to have Carlos and Edgar help me out with my heating and air conditioning unit. They showed up on time and called before arrival. We had issues with our heating and air conditioning unit, not properly working. These guys came out and helped us out, and were very honest with their findings and transparent. Our air conditioning is up and running. Thanks to the professionalism and honesty of these guys. Thank you very much for having these guys here.

Erin M.

We discovered a leak in the pipes connecting to our master bath shower just a few days before heading out of town. Called around 6:30pm and Diego was at our house within the hour, assessed our situation and came up with a game plan in a timely and organized manner. Much gratitude to Diego, Felipe and crew for doing such a wonderful, professional job and fixing our problem for a fair price in less than 24 hours. Would definitely recommend!

Thomas M.

I have a update to my experience with NexGen. After my review, I got a message from a business manager asking me to contact him after talking to the manager and telling him my experience with his company he offered to give me some of the money back. I do appreciate the call back, but it's sad that it took a bad review to get someone from the company to contact me. The manager assured me that he was going to talk to his team and hopefully this will not happen again. Unfortunately, my experience with this company still leaves a bad taste in my mouth. The only thing I can say is if you have a bad experience with a company leave a review on them because sometimes that will make the difference it did in my case. Also, in my opinion, a field supervisor should not be working on commission or a bonus because he's not gonna give you all of the options he's only gonna give you the highest option. I learned that the hard way thank you and I hope this review helps.

Rick S.

Don't waste your time with their tune up service. I booked the $88 AC tune up and all the person did when they got to my house was spend an hour trying to sell me thousands of dollars worth of equipment. I said I would think about it so they emailed me quotes on the products discussed. Finally when he got to the tune up, all he did is spray the AC unit with my water hose and say ""don't worry about the $88, I won't charge you"". Trying to make it sound like they did me a favor when the truth is they didn't do anything so did not charge me. Total waste of time. The booking was nothing more than an hour long sales pitch.

Bill - no thanks. Already had the work done by another company who did a great job and gave honest recommendations instead of upselling me overpriced nonsense.