NexGen HVAC & Plumbing

Nanette P.

We had a new HVAC system installed about a year ago. We could not be happier with going with NexGen HVAC.
Service technicians are always on time-professional and patient with all of our questions. Also technicians always go above and beyond to make sure we are completely satisfied.
Everyone who comes over always asks what HVAC company we use because the system is so quiet.
If you're in the market for a new system-please call NexGen!!!

Fitima S.

I have bad allergies and called NexGen for an estimate. Paul the NexGen tech was professional and courteous. He explained all the services and products offered and installed a new air purifier for the house. I am extremely happy with the work and I will recommend NexGen to family and friends.

Scott M.

My unit went out last night with it being over 100 degrees. Terrence called me first thing this morning, came out and fixed my issue. I'll need to get the ducts cleaned, but he changed the filter out to allow it to work until it is cleaned. He was a great help, I really appreciated his help.

Cody C.

GO SOMEWHERE ELSE! You will pay double what you should. I had a technician come out to look at my rooftop HVAC unit. After having me fork over $376 for a new capacitor that ""might fix it"", only then does he decide to tell me about all the other issues and before I know it, I'm being quoted $18,000 for a new unit (which they magically brought down to $15,000 with some discounts), or over $5k just to repair the unit. A new unit should run no more than $6k and the install is simple. I'm no HVAC expert, but I work in the roofing industry. I contacted AM HVAC and they'll be doing the job for $7k (LESS THAN HALF THE PRICE OF NEXGEN). I understand you're going to increase your markup when you know people are desperate in a heat wave, but damn. I feel sorry for anybody that's been taken advantage of by this company. Glad I was able to find an honest company that could do the work for half the cost.

Jesse R.

A while back, a neighbor of mine was in the market for a new HVAC unit and in passing by, I recommend NexGen since I've noticed their advertising at Angel Stadium and their website looks like they are big on community and very family oriented. My neighbor ended up buying a unit and sometime way later, I was told by NexGen that I was eligible for an incentive of $250.00 Visa gift card for the referral. I was first told by representative Marsha that someone from accounting would reach out to me to get my info. and send me the gift card. That was over a month ago and still no call from accounting. I've spoken to three other representatives (Marelina, Rebecca and Amanda) about this and the latest was I would be getting a call yesterday 6/20 from accounting. Unfortunately I did not get that call. It's been a very disappointing experience with this type of runaround. In reading other reviews, it seems that NexGen has a history of lack of customer service even when customers do purchase HVAC units. I live in a newer community (15 years old) and I'm seeing a handful of neighbors that are needing to replace their HVAC units and I will not be recommending NexGen anymore to my neighbors or my fellow HOA board members.

Update:
I was contacted by Beatriz in accounting and was very apologetic with my experience and owned the fact that this should not have happened and my referral would be honored. I also received a call from Zach and he was kind in following up as well. In the end, NexGen was fantastic in making things right. Thank you!!

Phil V.

Aaron came by earlier then promised and diagnosed and repaired my toilet in record time, and left no trace of ever being there, very professional and competent individual, looking to schedule heating and AC service based on this experience, high recommend Nexgen

Jacqueline G.

It's been almost one week with our new air conditioning system and it's been amazing. Randi Carbajal provided excellent customer service. He had great communication skills, answered all our questions and didn't leave my family without any doubts. He offered us plenty of program options which our family could have applied for and see what would benefit our family. Thank you Randi Carbajal for making my family feel comfortable during this process of committing towards a new A/C. Highly recommend Randi Carbajal.

Lexy I.

Wow! Zach truly cares about his customers. After hearing about my experience the exact date that I spoke with him he sent a worker out to remove the filter. They have taken care of everything in a very professional way. He constantly stayed in contact with me almost daily to update me on the system and to help us find a solution to our filtration system. The workers that came out yesterday even realized that one of our ducts weren't connected to our vents in our room that didn't allow us to have air flow into our room. They contacted Zach to inform him of the situation and Mark reached out to inform us that they can help us out with reconnecting it with no charge. They are helping us tremendously which my family and I appreciate it. Thank you.

Jessica C.

My husband was looking for someone to check our air conditioning out. Tony came out. He was extremely knowledgeable and friendly. Tony took pictures of our unit, duct work and more. He even changed out our air filter!! Overall I recommend anyone to use this company.

Claudia B.

Wow these guys were fantastic. They scheduled me quickly, and the guys were very friendly and professional. It's was my annual service for my air conditioner. They were very thorough, and my air conditioner looked brand new when they were done. The company that did this last year left all the spider webs and dirt in the grate around the air conditioner. Not NexGen. They really did a great job. I will have them come back in winter to service my heater as well.
C. Bradshaw
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