NexGen HVAC & Plumbing

Kim S.

Update: we had a larger than necessary vent in our dining area that was replaced with the correct size. The gentleman that came out to patch the area was just as respectful and nice as the other guys that installed the HVAC. The patch looks great and was done quickly.

Gail C.

George Guido, the technician serviced my air-conditioning unit and sealed my duct connections in the attic. He spent several hours at my home. He was informative, patient while explaining things to me, friendly, kind, respectful, and cleaned up after himself. It really was a very positive experience for me! I highly recommend Nexgen, and if all their employees are like Grorge Guido, then they will be very successful!

Nicolas C.

The team was very responsive with their messaging on Yelp. They also do several follow-up calls/texts for appointment and service confirmation. Thus far, the customer service has been great!

As for the service, I signed-up for the special HVAC inspection and basic maintenance package. Carlos visited my home on 9/27/21. He called prior to arrival and gave me an arrival window, to which he showed up right on time.

He explained everything that he was doing and took multiple pictures and video of my units in the attic. He showed me exactly what he was doing, what he was looking at, and why he made the assessments that he made. The whole process was very transparent and I felt confident that what he was telling me was based on sound troubleshooting and technical acumen.

I knew my units were old, and I knew that they haven't been serviced since I purchased the home about a year ago, so I knew I was in for a treat. Thankfully, they both operate and they show no leaks. Carlos did a great job with servicing what he could during this visit. I made another appointment for this weekend for him and his supervisor Tim to come out and talk about refurbishing, servicing, and replacement options.

I have appreciated their honesty and transparency and will definitely be dealing with them for my future needs.

Frank O.

Was taken for a big ride by this company. Sold a bill of goods that wasn't what was promised. Further, installed a 4 ton unit which was too much for a 1440 sq. Ft. Manufactured home. So sorry I ever got connected with this outfit. Beware.

Mona L.

I want to thank the owner of this business for having high standards and a great crew of people! As a former business owner I had to leave this review for you.

My A/C stopped working on a Thursday evening, Friday morning I called 3 companies, I looked up reviews on all. On Friday a tech showed up for a diagnosis & estimate, my 22 year old furnace was shot, (it was going to be hot for the next 5 days). Later that day after the tech left I saw another company and I was really impressed when I came across a video from a television station about a Veteran who could not afford a heat and air unit, and the owner of ""NEXGEN"" installed one FOR FREE!"". Somebody had turned in this Veteran's story to NEXGEN and nominated him for this generous gift.

So Saturday morning I called ""NEXGEN"" and they sent their project manager David M. out ""THAT AFTERNOON"". David took 30 minutes to ask questions about my needs for A/C and Heat and then went into my attic to look at the furnace, yep, it was shot. He then spent at least 2 hours going over different packages in a price range that I was comfortable with, explaining to me the differences in sizes and some technical information. He gave me discounts to get me where I felt comfortable with what I was getting and could afford and told me that a team would be out on Monday morning to install and haul away.

Monday by 8:00a.m. the installers were at my house, they laid down protective floor covers on my tile and stairs and went right to work! Within hours I was up and running, the system was getting charged and double checked. The crew was nice, friendly, very efficient and answered any questions or concerns I had.

When the crew left, my new thermostat did not seem to work properly in my opinion, when it got down to the setting to shut off, it did not go off for a long time. I called the office and the project manager and both did every thing they could to get a tech back out to double check it. The manager David, decided to just come out himself and take a look. He thought since the thermostat was new it might of had an adjustment period and would be fine but he told me he would send a special technician the next day.

Sure enough I get a call from the technician Jacob R. and he is on the way, he spent a few hours running tests to see if the thermostat was calibrated properly. He changed out my unit twice to make sure it was not just that unit and then he even called the manufacturer of the thermostat to make sure it was running properly and ask some technical questions to see why it does not shut down right away. Jacob took his time, was patient and knowledgeable and answered all of my questions.

I cannot forget to tell you about the two girls in the office, Kelly and Lisa who were just as thorough in trying to help resolve any issues that came up and answer questions without attitude, good prompt communication.

I never felt like any of the NEXGEN employees tried to rush through my job. I highly recommend that you do your own research when needing HVAC work or replacement work done, and then call NEXGEN!

Dustin D.

Awesome service and tech!!! I called yesterday and spoke to the office. They were very helpful and had a tech come out the same day. We were having an issue with our kitchen sink and needed it checked out. Peter came out and inspected everything. He was very professional, friendly, and honest. He also took his time to make sure everything worked properly and triple checked it. He quoted us a good price for the work and took care of it. I 100% recommend their services. Very professional and get the job done right. Thank you NexGen and Peter!

Daniel T.

I called on Thursday to get a quote for a whole new system and Friday morning Marc van Valen showed up promptly on time. He was very helpful in answering all of my questions and was able to send a crew to start that day!! The technicians finished on Saturday and I'm very pleased with the work and everything works great. Very professional work ethic.

Sue P.

After I posted the review, I was contacted by Chris from NexGen. They apologized for what happened, refunded me the money I paid for diagnostics, and also paid me $75 for the work my husband did to install a new check valve. Even though the original experience was bad, I appreciate they took the time to correct the problem.

Karen F.

Jervon is thorough and finds the most efficient and economical fixes. He explains everything and makes sure you understand. Most of all he is reliable. Thank you to the people in the office for responding to my emergency and to Jervon for his responsiveness.

Laura P.

Clemente came and unclogged our bathroom sink and repaired a small leak. He was courteous, called ahead before showing up, and did a great job. We were very happy with the service.