NexGen HVAC & Plumbing

Nadya P.

Timely, knowledgeable and diligent.
After a day of trying to fix this ourselves, we finally called NexGen and good thing we did. Connor was amazing, he literally did everything in his power to make this as painless and efficient as possible. He unclogged our rusty pipes, made sure to explain the issue and then cleaned up so it looked like no one was ever here. My bathroom thanks you dearly!

Tanya W.

Great company and employees.
Definitely will use this company again when needed great service professional awesome people and I will definitely recommend them to anybody

Victor R.

I called NexGen for service on my AC/Heating and I am glad I did; it saved me money and the tech was a true professional, well informed and highly trained, college trained. Technician Jose Rubio was able to fix the issues and provided me additional information about keeping my unit running clean and efficient.
I highly recommend NexGen and definitely ask for Jose Rubio to provide service. Hands down the best service in Southern Ca. Thank you.

Andrew S.

I had a blocked sewer drain today (Friday 12/31/2021) and my regular plumber was busy due to the holiday weekend so I saw a website ad for this company and decided to try them. I first called at about 4:30pm. They said they start an ""escalated plumbing"" call. No one called me back. I called back at 6:30pm. They said they'd try again to have a tech call me. No one called me back. I called a 3rd time at 8pm. The person I spoke to this time said that ""emergency calls actually don't start until after 8pm. Now that it's 8pm someone would call me back. 9:30pm and no one called. I called them for the 4th time to cancel the call just in case someone tried to call later tonight when I'm at a New Years Eve party.
I understand it's a holiday weekend and they're busy (like my usual plumber) but they should have told me that the first time I called. Instead I waited half the night for a phone call that never came. Now I have to hope I can get someone to come tomorrow (New Years Day).

Rose C.

i would like to take this opportunity to let you know what an
asset to your company trenton perry is!! he is extrremely knowledgable ...his customer sevie skills are outstanding...
i was confused about many things that had too be done to
my air conditioner.....he explained everything. if i ever have
a problem again...i would requeest him. thanks

Alen K.

Derrick was great he helped us to make the right decision and fixed our issue with our ducting situation

Fishell P.

Well they kept saying leave an honest review so here goes...

The service call 4 stars:
My original appointment was Thursday from 4-6. At 5:45 I called because I did not hear anything and after speaking with the service department I got rescheduled to Friday with no timeframe. I called again Friday morning around 10 AM because I still I didn't hear about a timeframe that the technician was coming. The representative gave me the timeframe and waived my service fee because of the communication issues I was having with the company. I thanked her for that and my technician Derek showed up on time and he was really nice and helpful and told me what was wrong with my air conditioning package unit and even fixed the wire to my nest so that I can now have heat flowing into the house. The main issue is that my unit is 37 years old and needs replacement. What a surprise.

The Estimate process 2.5 stars:
So the project manager Denis came to my house same day to give me pricing of a new unit because the repairs to a 37 year old air-conditioning unit would not be worth it and it would constantly need to be repaired. So when I sat down with Dennis he gave me the pricing of a new unit Nexgemana and installment and that was the price of a brand new Nisan Versa (look it up and you'll get my drift... $15,000). I told him I was not prepared to pay that much and wanted to see about repairing the unit and he said... OK well give me a number that you think you're comfortable with to purchase a new unit. I'm a new homeowner, so I don't know how much it cost to replace air-conditioning units but if you're going to give me a price of 15,000 I am going to say I would feel comfortable around 10,000. So then he called his boss put him on speaker phone and then it was a whole show about how they're not supposed to do this but because I am a nurse during the pandemic we will give you this deal of $10,000 and that this is the best deal in town and they will do it right the first time and they are highly rated on Yelp and A on BBB and everyone else is a mom and pop shop.

I almost signed on the dotted line until something internally told me to do a quick Google search while he was writing up the contract. A quick Google search showed me that the unit itself is anywhere between $2,500 and $3,000. So in my head I'm like why am I being charged $7,000 to install it. I pumped the brakes and said that I needed to get at least a couple more estimates before proceeding with contract and then thanked him for his time. He then assured me that we would be in contact on Monday because I would not be able to find a better deal than theirs and if so they would match it. I immediately got back on Yelp and sent out a messages to a couple of companies that all had five stars and over 200 reviews. Also companies that had A ratings on BBB (because that's what I was continually being told that Nexgen had during my appointment ). I also reached out to my friend who is a contractor and when I told him the whole process he laughed because he said that's how a business is ran. The expectation is not for the customer to actually do their own research but to go face value with what is said and sign on the dotted line.

All the estimates of different companies (I received 3 others) after coming out and looking at my unit were under $10,000 without needed to do any negotiations . They all offered crane usage, verified work permits and licensing, and the same warranty guarantees that my original estimate with Nexgen offered. At that point I felt comfortable with my decision to go with another company because of how my experience was with that estimate process and it felt very honest and transparent.

So in summary the service call was good but if you're going to buy a whole new system with them my advice is to get at least 3 to 4 estimates before making your final decision otherwise be prepared to shell out a pretty penny or be savvy and negotiate better rates off bat.

Frank S.

We had drain problems reoccurring over the last several years and had gone with quick fixit crews in past. This time we Called NexGen in hopes of resolving once and for all. They snaked and then sent a camera down drain where we found some structural concerns which were causing the reoccurrence. Crew did a quality job in relining the pipe and getting it flowing again. They were knowledgeable, fast, clean, and reasonable in the process. Thanks much !

M S.

I'm so disappointed with this company! I called to ask for someone to come out to find a leak. They told me it was $195 for the leak detection. I told them my plumber was going to fix the problem just needed to have someone pin point where the leak is coming from. They told me there was an $88 dispatch fee. I wasn't really too happy about that extra charge but I would've paid it. So I had in my mind that I would be paying about $285. The technician Danny (I think that was his name) shows up without a mask. He's goes back to his truck to get his tablet. I have my mask on..when he comes back in, I ask him if he can wear a mask. He said he was fully vaccinated. It doesn't matter if you're going into someone's house, be courteous to your potential clients! So I gave him an extra disposable mask to wear. He then tells me if he is only there to find the leak it would be $504!? I said I told the person on the phone what I needed and they didn't mention anything about that. He said he can call his manager and listen to the phone conversation and asked if I wanted him to do it for the $504. I said no. He left to his truck and I guess talked to his manager...and here's the saddest part, he said I'm sorry it looks like there was a miscommunication, I said was it on my end or yours.. and he said it was on there end. So I would've thought maybe they will honor the cost or lower the price. But NO, he said I could still do it for $504...I told him no thank you. If it was my misunderstanding then I get it but it was there fault and they can't offer me anything. That's not good business.

Voloya C.

Having bought this house in 2011, we had the original central air and furnace from when the house was built in 1986. I have tried to maintain it as best as I could but it finally took a dump on me this past summer. I have been getting estimates for over 6 months and the entire process has been horrible. Every company I have talked to were trying to pressure me like they were drug dealers into buying their system. This past week, I reached out to Nexgen for a quote and they sent James. He looked at the system and asked me what I wanted to do, no pressure at all. So after talking it over with my wife, we agreed to get a new furnace. After contacting James for the purchase, he had mentioned that his manager was willing to give me a deal on an entire system. The quote was 10k less than most and we were sold. On the day of installation they sent Mark and his team to do the work. Let me tell you, Mark is a perfectionist and his attention to detail was impeccable. Once he was in his zone, there was no stopping him. His management of the crew was second to none and if I could hire him I would. NexGen really scored with him. Throughout the process I was constantly updated by management and even had a quality assurance manager named Bo on-site to inspect and help out. You can tell this company cares about its work, and it's employees by the way they carried themselves towards each other and with a smile. When it comes to AC service you can't beat NexGen!