NexGen HVAC & Plumbing

Ponch E.

Overall I was disappointed by many things. I was charged $15,000 for the complete project. I originally called them to repair a squeaky sound coming from a new, 1 year old NexGen unit . The repair/ Sales guy said he had to go up into my attic to inspect the ducts . He basically came back and told us the ducts were the problem, some were collapsed and had cracks . My wife was nervous and concerned. We were told we needed to upgrade the insulation. Total cost of the quote was $15,000.
Here are some suggestions:
1. Get three quotes . I trusted them with the quote .
2. Make sure the contract has details. My contract is very vague and simple. My fault for trusting them. They lean on Christian family values. The contract does not specify labor costs and material cost . Make sure they show both labor cost and material costs.
I have more detail to my experience and hope if you read this it will help you make a decision. Now that I saw the type of work and materials used I can base an actual cost of the job to approximately $9,500. I have cameras in front of my home which I was able to see all materials used.
I went up to the attic to see what the first crew did. WHAT A MESS! I was upset. See pics attached. I gave them a second chance to fix it . They did send another crew an they did an ok job. Waiting on the City inspector to sign off . We are in our 60's and feel we were taken advantage of. We did sign the contract and will keep our promise to pay in full .
Conclusion, if Nextgen wants to correct this experience, they should send me an itemized invoice with parts and labor. They will see I was over charged $5,000. If I did not go up to the attic to inspect the first time I would have lost more $$$. Maybe NexGen will and honor God to what is right.

David T.

We needed our AC unit checked out and NexGen got it done! Justin, the technician, went above and beyond in fixing our aging unit even though some parts were no longer available. Fast, reliable, honest... Highly recommended!

Jay W.

We were having multiple issues with our drains, Jesse V. came to the rescue and so graciously assisted us! We are so satisfied with his professionalism and courtesy! Thank you Jesse!!!

Bryan B.

Super professional, prompt, and friendly team. Serviced our AC units and made required repairs. Would highly recommend!

Eliyahu I.

Teshawn was a great help to my business. He arrived on time and diagnosed the problem very efficiently. He took the time to explain in detail what was wrong with the AC unit and gave fair pricing. You should definitely choose this company for your HVAC needs !!

A M.

Dustin came by for a scheduled AC TUNE UP, he specifically explained every component on the system and cleaned both furnace and ac unit. Gave me the recommendations for upgrades and the level of system efficiency. Looking for to doing business again in the near future!

Cata V.

Robbie was really nice and he worked very fast and did a great job replacing my thermostat, all while my baby was sleeping.
Thank you!

alexia j.

Justin was super professional and efficient. He communicated any and all issues and what the next steps would be . Thank you again Justin !

Vanessa A.

I had the most amazing experience with Rolando. He came to the house on time. He was professional, friendly and explained everything in layman's terms.

Yasmin came and did an amazing job as well. She explained pricing and the next steps for this project. We connected very easily and I felt at ease moving forward with this investment.

I also had a great conversation with Edson, the manager. He was honest and professional. He wanted to make sure all my questions were answered before the start of the project.

My experiences with Nexgen were great! I would highly recommend this company to any family who needs a new heat/air system.

Julia W.

New to the Los Angeles area, I called a few places to get a quote on getting the issues with our garbage disposal fixed. Seamless customer service from the initial call, getting my appointment set as soon as possible (next day!) to the actual visit. Jason addressed the issue, gave me recommendations for the future and was on time, professional & friendly! I would 10/10 recommend Jason and NexGen to family, friends & strangers ?

Thank you! Next time you will be my 1st call!