NexGen HVAC & Plumbing

A C.

Thank you Edgar for being thorough and fixing our issue!! Highly recommend nexgen for all your heater and air conditioning needs.

Steve W.

Patrick came to fix our AC unit and provided A+ above and beyond customer service. Friendly, knowledgeable, and courteous, he provided us a comprehensive scope of our problem and an immediate solution. I can not express how positive and genuinely professional this experience was with Patrick. Hope to see Patrick every time we need our HVAC services done, he's a gem.

Bruce D.

Michael G was great. Knowledgeable, friendly, clean and took the time to explain everything. I would give him more than a 5 star. Thank you Michael!

Will M.

Patrick and Ryan got me back in cool air right away--these guys are fast at responding, personable and professional. They completed a thorough analysis of my system and replaced my condenser and coil lickety-split. Thanks for such great service!

C N.

I have to let everyone know to please request Patrick for all AC needs. He is so on top of things and will go above and beyond to make sure you are happy. He literally laid out a plan to ensure our AC needs are met for the next 20+ years. When it comes to having to fix anything in our home, my husband and I dread it. But it is people like Patrick and NexGen that puts our fears away. Thanks again!

Myra A.

Our almost 30 year old HVAC died on us after crazy heatwaves. The nights were also hovering around 80 degrees and my partner and I decided it was time to get a new system. We got a few quotes and even though it wasn't the cheapest quote we received, NexGen had the best offer.

We're extremely happy with the end result so far. Workers were professional and clean in their workspaces. Holes were patched and painted well. They even called to follow up on the job and give us an ETA on when to expect the custom size supply grills. When we noticed it was wired to be a one stage when we had a two stage compressor it was promptly resolved. There was a weird issue with their communication system which delayed callback messages, but they said they were aware of the problem and in the process of fixing it.

Now, we're just waiting for the HERS testing, while enjoying an efficient HVAC in a much cooler house! Overall highly recommend this company.

Abbey A.

My technician Brandon came out on one of the hottest days of the year in July when my air conditioning unit went out. He explained multiple options for repair and for a new unit. I ended up going for the repair and my unit is working great. About 2 months later when my neighbors complained about the noise, Brandon came back and put pads on it to help with the vibration. He remembered everything from when he was here before. He was very quick and helpful. Even during a time when parts are scarce. I will definitely call them back when I'm ready for a new unit.

Denis B.

We had a pretty significant water leak on our property. Called Nexgen to come and detect where it is. Their employee Tyler comes, and finds that the leak is supposedly between the house and the water meter. We have our driveway and a lot of concrete, and the leak could be in any given point. So he says rather than opening up the whole thing, it's cheaper to put a new line, and it will only cost us $18,5K! Monthly installments available. Meanwhile, Tyler is asking both myself and my wife where we are from, how we met, how much we paid for the house and tells us how LA is expensive in general. $18K sounds like a lot - I say. And he says: ""well, how much did you pay for your house?"". His number was calculated in 2 min, not a lot of math involved. When we were not in agreeable mood, he goes down to $14K, after talking to his manager. This was yesterday.

Today the plumber who did all the pipes when the house was built comes. Shuts off the valve for the pool+sprinkler system, and the leak stops. So the diagnosis was wrong, the leak is not in the part where Nexgen guy Tyler literally swore his life on. It's either the pool fill-up valve float or the sprinkler system, both much cheaper and easier fix. I don't know if the entire company is ran that way, but sure enough Tyler was grossly incompetent and misleading, not to mention unprofessional with his personal questions. Stay away from this company

Soo C.

Our AC blew out and Juan came and gave our landlord a quote. He came back the next day which is today and fixed it!!! We are very grateful and would definitely recommend him because he is very reliable, honest, and punctual. Thank you Juan!

Jennifer J.

We were initially pretty impressed with NexGen. When our central air went out and our home warranty couldn't get someone out, NexGen sent someone within a few hours.

The repairmen told us they'd go on the roof to check out the problem and then let us know what was going on. Instead, they came down half an hour later and told us they'd fixed it, charging $300 for two small parts. We were a little peeved that they didn't ask us before doing the work, but since our air was back on, we got over it. They also told us our unit was VERY old and needed to be replaced (true), and that they'd send over a quote.

A few hours later, the air started running hot. In the morning, they sent over a quote for $13k (outrageous for a white labeled Amana 2 ton unit) and sales wouldn't give us a price breakdown justifying the cost and basically admitted he was price gauging us because of the AC shortage. I sent NexGen's proposal with the price and company name removed to another HVAC company, who said ""we could do this for $10k, which is probably HIGHER than the quote you have since they're giving you a lower quality machine and a worse warranty""

NexGen did offer to have someone come back out to look at our existing unit free of charge, but we didn't really trust them at this point. We ended up finding someone to do the replacement for significantly cheaper than either of those bids, with a better unit and better customer service.

Do not waste your money or time with these guys unless you're absolutely desperate and are willing to needlessly pay a premium for lower quality products.