NexGen HVAC & Plumbing

Rich M.

My washing machine started backing up due to my lack of maintaining the house cleanout drain. I called NexGen and they were able to respond within an hour. Rigo was our Technician. He immediately went to work and diagnosed our problem. He cleaned out our sewer line and within minutes, we were up and running. Rigo was very professional and knowledgable. His time management skills were a plus. He is truly an asset to your company. I highly recommend them!

Luis R.

HVAC Technician Michael was great! He assessed the issue and found the solution pretty quickly. Turns out all I needed was for the coils to be cleaned. He had me up and running under 30 minutes.

I S.

Today Technician C.F. came back. , he came before and installed the new motherboard for the heater furnace , today he came with solution to fix the warm air flowing out the vents intermittently, when the furnace system and the fan are in ""off"" position. Technician replaced a temperature sensor. Hope this will control the warm air flowing out of vents .
Customer Service and the Technicians always extends their courtesy of service and displays professionalism. Which I appreciate.

Nicholas H.

Ben and Chris were very helpful today with diagnosing issues with my AC unit and the power being supplied. I appreciate all the help and advice that they gave me. Recommend this company for other with central air issues.

Brett H.

Arnold was great! Showed up on time and was able to diagnose the problem. Explained everything in a easy to understand manor and fix our AC issue promptly.

Jay The Same Time G.

I've had my Paine home A/C-Heating unit since 2016 and had yet to get any maintenance done. I received an advertisement for a very reasonably priced Tune-Up, and so I called NexGen to schedule the service. David T came to our Cypress home to perform the service. I received an excellent value-David inspected the entire system (in garage and backyard), talked me through what he was looking at and why, shared his knowledge, let me know my system is performing very well, made some suggestions about keeping my system strong and efficient, and sent me an estimate for the improvements suggested as we spoke. He did not push to sell me anything, and in fact focused on my understanding and learning. I hope NexGen keeps him on the team. When I decide to add products to my system to improve its performance or longevity, David is the one I'll call. Great hire, NexGen!

Cameron O.

Scheduled AC annual summer maintenance. The NexGen technicians (2) were professional and polite however, spent over 2 hours, recommending 3-4 addional services which didn't seem to make sense to offer when it was stated that my system would barely hold up for a year. The service was completed to my satisfaction.

Dennis J.

Kefler King was an outstanding tech that provided a friendly and quality inspection. He explained what was going on with my old furnace and then explained my options and had me speak with the manager to secure a fast date of replacement of my old furnace and how long it would take to install a new one. Very good price negotiated. I'll follow up after the install tomorrow.

Dennis

Cynee D.

I have had issues since we got our air conditioning unit almost 2 years ago and today we had to have someone come out yet again because the condenser stopped working. For the price you pay for a new unit. This should not be happening. I had to pay $413 for a condenser saver and I am very unhappy. I truly feel like the people who did the initial install did not install it correctly and it will never work as it should. When the unit froze over after a couple days of install it probably should have been replaced, but now it seems like I'll have to deal with this lemon. If I could go back in time. I would reconsider the other companies.

Rj S.

We just used Nex Gen for an unexpected furnace and air conditioner repair. Arnold and Gabriel were amazing to work with. Honest, friendly, efficient and quick to respond. Amazing experience. Highly recommend!!!