New Jersey Water Heaters

Taina M.

We woke up recently to no heat. As Murphy's law would have it, during one of the coldest day of the Winter. Having driven past Rich's Plumbing several times, we decided to call. Within a couple of hours the technician (Tom) arrived. Within the hour the issue was fixed and we had heat. Having a young child in the house, we were extremely thankful for the speed by which the call was answered and furnace fixed. Thank you Tom and Rich's Plumbing for your professionalism and quick service.

Michael T.

My plumber nick did a good job.

Fast service, came 15 minutes after i called.

Cleaned out a trap - cost $375 for 45 minutes of work - office manager did not work with me at all on the price.

Would not recommend unless its a real emergency


Updated to three stars and more detail -


Originally I was quoted $425 to do a main line snake. Plumber found out it was only the trap that needed to be cleaned.

Based on tools used, skill, having to deal with the filth and time spent, $375 is too much.

I'm sure the people there are nice, and they were friendly to me. I just think they need to work on their pricing structure.

Margo V.

Honesty should always be the best policy in all walks of life, I cannot say the same thing for Rich's plumbing. My heating system is a bit complicated I will admit. In September of 2015, Tom from Rich Plumbing replaced a circulator pump and charged me 675 to get my heat going after spending 7 hours trying to get job done. In November my heat stop working again. Tom came back and then stated that some valves need to be removed and that would cost me another 850. Instead of making an appointment for same I called another company and lo and behold it was just a matter of bleeding my system and I had heat again.

Just remember God does not like ugly!!!! Poor customer service and ripping people off is not a profitable way to operate your business.

Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees.

Caitlyn D.

I'm a college student attending Rutgers living on campus and as a girl knowing nothing about how to fix my overflowing toilet I searched for local plumbers in the area. I and came across this company and I have to say I was not disappointed. They got to house exactly between the time they told me and they finished as quickly and efficiently as a company should. They were neat and very friendly. I would definitely call them again the next time I have a problem.

Ernst G.

Great Service & Great Prices. Rich's Plumbing has been around for years and we will continue to use their services.

eileen g.

Pros...they respond quickly and do good work

Cons.....their prices are expensive and not consistent with the service provided.
They had to fix a burst pipe in our garage which consisted mostly of soldering and were there about 40 minutes. We were told the price was $425 plus tax which is outrageous. When we were quoted the price we expressed that we felt this was way too expensive and their reply was ""that's the price"". We paid the price because this was an emergency and we did not have a choice but were not happy with this experience and will not use them again.

Jay T.

Upgrade Furnace/Boiler From Oil To Natural Gas (at my Perth Amboy NJ home)

Bottom Line: If you want a fair price & hassle free, professional install, this is the place to call. They did exactly what they said & gave great advice on how what I need can happen without breaking my budget.

Detail: Rich's plumbing & HVAC came out to do an estimate on upgrading my Perth Amboy NJ home steam boiler from oil to gas. Pete showed up on time & in less than 30 minutes gave me a no nonsense can do approach along with a competitive estimate.

Pete approached the job professionally from start to finish. The install was done in one day as promised with no hidden charges and/or unexpected delays.

Basically all was done as promised and I am extremely happy. The work also comes with a 2yr install warranty! Highly recommend & can be contacted for questions comments at janusz27 AT yahoo DOT com to prove I'm a real customer and not a padded ""friend"" review

Fatiha B.

Attention everyone,
Please, please please refrain from doing any business with Rich's Plumbing Inc.
If you refer to their services, they will eat you alive once they get you and will charge you an arm and a leg. This company is really fishy and worst of it all, we got to be coarse out on the phone by a nasty bitter old lady on the phone. If you are looking for pitiful and lamentable service, this is the company to refer to .
Long story short, this people installed a boiler heater for me and couple months after , nothing is working . When I called this miserable plumbers, they asked for an astronomical price for their labor which I do not understand since all the wiring and alignment were done previously. Oh man ! their appetite for money is just gargantuan. But hey, I looked for a second plumbing opinion and certified of course . My new plumber asked for 1/3 of the price Rich's company wanted to charge for !!!!!!!!!!!!!!! grrrrrrrrrrrrrrrrrr save your soul.

Clifton, NJ

Rush A.

I used this company for a leak up on the ceiling for my condo and the customer service lady was being a bit rude. I really needed a plumber to come look at it so i went with these guys. Plumber comes to my place and says it will prob be around $400 to which i agreed and when he started working he wasn't even sure about who's line it was. Who would know but a plumber? He didn't even use his own ladder asked for ours and left garbage at corners. Since he wasn't sure about who's water line he was fixing he had our water line as well as upstairs people water line turned off. He simply couldn't figure out who's line he's fixing and when he was asked to write a report as the insurance people would need it. He was a bit hesitant and wrote a wrong report.
I called back rich's plumbing after confirming that it was our water line with the association asking if the plumber can change the report, the guy on the line was very rude and simply said ""NO"" we won't change it, not even we can't. ""you even signed on the receipt and the case is closed"" he said. Didn't give a crap about their mistake never agreed to it and kept saying we won't.
I thought it was very rude and ignorant, i wouldn't call them again for any service.

M E.

I was looking to have a boiler and hot water heater replaced. I had to wait several days for someone to come out to give an estimate. This was a bit disconcerting since 1) we had no heat and were freezing and 2) had several other professionals come to give estimates on this job the day or day after we called them. After they finall came out I called back to request another quote for the bioler/heating untis for my 2 neighbors. All three units had damage to the bioler/heaters due to a flood and I recommended that we get all of the repair/replacement work done by the same company. When I called the office to reqest someone come out again to give us a quote for the other two units the woman that runs their office was so incredibly rude and insulting I chose to use another company. Additionally, she attempted to charge us even more simply to have someone come out to give an estimate for the additional work we were requesting. Our original job was going to cost $7K and I was calling to offer them a $21K job but the woman on the phone was so disrespectful and downright obnoxious that I have now gone elsewhere. I would highly recommend going elsewhere because the last thing you want to deal with when it comes to home repairs is someone who is offensive and rude to speak with. It's annoying enough to have no heat or hot water in your home but I doubt many people need the additional stress of having to deal with one of the most condenscending and rude people I've ever come across when they make a call to try and get repairs made.