New Era Plumbing & HVAC

Joyce A.

If I could give negative reviews I would. Unbelievable. I called to get a quote on a toilet install. The person on the phone said they don't give quotes over the phone and that they have to come in person for no charge estimate. She said there could be something else wrong, that we may not even need a new toilet. Ok, I'll bit. She was able to give me an appointment next day, odd for plumbers, especially in winter in Massachusetts.

They come earlier than expected. Nice guys. Came into the bathroom, looked at it, asked me if my kids were flushing things, I said no, this is the master bath so its just my husband and me, and my kids are teens so no. Then he asked me if I flush wet wipes down. I said no. He flushes it, looks at the guts, and says I need a new toilet. Yup, so how much? He said 2000!!! excuse me??? This guy was off his rocker. I said, what is the toilet solid gold? Then the upsell started - oh well, for 40 a month we can do a service contract for your boiler and furnace. I said, we don't have one, we have tankless. He said oh well that will be another 10.00 a month, HUH? They will come out twice a year. Then, if we get the contract we will get a 5% discount on material and a 2% on labor. Hubby said can we get the quote in email? No way. So then he says, um we can get a Kohler or American Standard - top of the line for about 400 - less if we go to Lowes/HD -They said oh well those really aren't the same. Well, sometimes yes, but if the box says I am buying a Kohler - 3999-0 - Highline® Comfort Height® Two-piece elongated 1.28 gpf chair height toilet - it is the same as if I go to HD or Frank Webb - or any other design showroom. I said well can we buy it ourselves and just have you do the install, oh yes 1000 for that. Ya, thanks but no thanks.

Motto: if anywhere tells you they won't send you a quote in writing, and if they start talking about discounts if you buy something else, RUN, don't walk away. Go to your town FB pages and see who is recommended.

Natalie K.

I called to have a routine inspection of my boiler system. They sent two young men, very nice, but the one who inspected my system told me it was too old to take apart, because he was afraid it wouldn't start working again when he put it back together. Then they started quoting me for an entirely new system for $20,000+ that is only rated to last for 15 years. This company is a huge scam. Find yourself a local plumber instead.

Michael C.

My furnace would not turn on when putting on the heat. Called New Era. Patrick came out and said I needed a part for $461.00. I said go ahead. He returned with the part and installed it.Furnance still not working. Patrick said I need more parts or he could install a new furnace for $10000.00.
I called another company The Tech from the other company, cleaned up the excess carbon buildup and my furnace works great. I felt like I was being conned.

Kenny P.

Asked them to replace a faucet in a condo that I own with a tenant. They charged me $120 to look at the job, but thankfully I was able to apply that to the outrageous charge that I received from them. I was originally given a quote for $7500 to replace the faucet, drai, and shut off valves. I was able to take a cheaper option of $875 to simply replace the faucet that I already purchased. The cost was explained to me as a 'service' charge for them being professional and showing up on time. I will never deal with them again.

Pauline C.

Called before reading other reviews, unfortunately. I had a leaky kitchen faucet and they came out to see what was wrong/estimate for $99.00. They wanted to replace the entire lines, faucet, sink etc for $4000 because it would be too expensive to repair. I said no way. Then said he had different levels of service, and could do it for $1800. He said it's because his faucets are so expensive, and his have a warranty. And that the ones from hardware stores don't have any. I said all faucets have warranties. He was arguing with me. I know for a fact that Moen has a lifetime warranty.Then, he said that it would cost about $900-800 for the labor and one line replacement if I choose to buy my own faucet. However, he wouldn't give me a written price for the line part and the estimated hours of ""labor."" Hard for me to believe it would take a professional more than 30 minutes to install a faucet. Also, the line is a simple, inexpensive piece with labor to justify a 900.00 price tag. So, I declined and we paid them the $99. I then went to the hardware store, asked some questions, watched some you tube videos and installed the faucet myself. It cost me $100 bucks for the faucet. My labor was less than an hour. Please be careful...would NEVER recommend.

Jessica M.

Made an appt for a service call for my ac it wasn't turning on. I explained everything to the woman who answered the phone, throughly explaining that it was a service call. They didn't show up for the first appt they scheduled me for without a phone call. That should have been a red flag. Then when they did show up for the next scheduled appt, they sent out two salesmen who told me they weren't ""parts guys"" and that there was nothing they could do to fix my ac. They said my unit was old and then they proceeded to go through all of their packages available starting at $35,000. Once they were done explaining all their packages they tried to steer me away for going through MassSave and then told me they were going to begin their troubleshooting for $500. I said absolutely not, asked them what have they been doing then for the last hour. they didn't have an answer and couldn't even tell me what was wrong with my ac. Sending out two salesmen for a service call is bad business!

My brother in law tried changing the Nest thermostat and..... it fixed my ac. They didn't even look at my thermostat.

Prabhakar N.

We called them due to blocked sewer drain. Told us 99 dollar charge for estimate. I told them I need to onlh snake the pipe and clear the blockage. He told me 626 dollars even when only thing I needed was snake it. I had no choice but kk it as I badly needed service. They took only 30 minutes to snake it. Even with 1 hour of travel time, it could be 300 dollars maximum.
Overcharging by 100 percent.
My mistake I did not try some one else, but they would have taken 99 dollars just for coming.

Corra P.

These guys were professional and really nice but I should've realized the red flag when they said they could only quote me for the service call over the phone. They could not give me the labor rate per hour which other companies freely gave me. They said they needed to look at the job and then they could tell me. That is the red flag that they are not in the business to repair but they are in the business to sell you a whole new system. I called for an AC repair. They tried to sell me a brand new AC and furnace! Started at $35,000. I wish I checked these reviews first. You can tell the first couple five star reviews are fake on here. Two stars because the guys were really nice, but they are in the business to make money not to repair your problem.

Grace C.

the young lady who answered the phone was a delight to talk to and very helpful. technicians were very knowledgeable, professional, and efficient in their field. as an older woman, it has been hard to find a team i can trust so much. top team in the business, 10000% recommend!

Roxanne W.

Scam!!! wanted them to check our air conditioner, they didn't even turn it on, said they would spray it down, clean it for $558. Did absolutely nothing but had a laugh over the work that was done by the installer years ago and took a picture of it. WATCH OUT FOR THIS COMPANY... Haven't received a receipt yet for the $99.00 for nothing.