New Era Plumbing & HVAC

Diane B.

Thais C,

Thanks for the follow up a year and half after the service day. Also for reminding me that $1,187 is a minimum of $400 more than other HVAC companies charge to replace a capacitor and clean the unit. Yes, pricing is important to most people and your company completely failed at that. No, I would not recommend New Era.

Leo F.

I hate to leave negative review because everyone has to pay their bills
but it is a serious issue with this company.. 2 years ago, they charge me
1500 to replace expansion tank,water feeder valve and internal valve (total parts cost 200 dollars).. i had boiler issue where the PSI of the boiler would climb up and after their diagnosis, they wanted to charge me 2000 to replace the 3 items again (500 dollars more than previous time).. they charged me 99 dollars to troubleshoot the problem and then they suggested I should replace my hot water tank and boiler for 30K+.

I called another plumber and it was bad water heater which was causing the boiler PSI to go up. I do not think it is fair to do this to folks.. everyone needs to make honest living. I don't want to leave bad review but I have to be honest about my experience with this company.

Michaela B.

We have had New Era come out to us a few times now for maintenance on our heating/AC system and more recently a call when our heating system seemed to not be working. Shane and Eshen were very personable and explained everything to us so we knew exactly what the issue was. They we're extremely professional and we were very happy with the service provided.

James N.

My ac condenser stopped working suddenly. I called New Era Plumbing and I was charged 99 dollars for estimates. Two guys came and looked around for a short time. They told me that my ac condenser and furnace were old and needed to be replaced and that would set me back for 20,000 - 45,000 dollars. They said that they do financing and I can get rebates from Mass Save. I asked them what was wrong with the ac condenser. They said it could be the fan and that the motor had seized. The worst was that they said that they do not do repairs and I wondered why they took the job since I had clearly indicated I needed repair. Later when they left I decided to replace the capacitor since I had a spare (costs about $35 on Amazon), and the ac condenser started working just like before!!! So these guys never even checked to see what was the problem. They just wanted to sell and sell.

Judy R.

We didn't have heat and hot water. New Era Plumbing & HVAC immediately scheduled an appointment. Steve and Joe arrived on time and were very pleasant and professional. After diagnosing the problem, I liked that Steve explained the problem to me and what needed to be done to fix it.

Joyce A.

If I could give negative reviews I would. Unbelievable. I called to get a quote on a toilet install. The person on the phone said they don't give quotes over the phone and that they have to come in person for no charge estimate. She said there could be something else wrong, that we may not even need a new toilet. Ok, I'll bit. She was able to give me an appointment next day, odd for plumbers, especially in winter in Massachusetts.

They come earlier than expected. Nice guys. Came into the bathroom, looked at it, asked me if my kids were flushing things, I said no, this is the master bath so its just my husband and me, and my kids are teens so no. Then he asked me if I flush wet wipes down. I said no. He flushes it, looks at the guts, and says I need a new toilet. Yup, so how much? He said 2000!!! excuse me??? This guy was off his rocker. I said, what is the toilet solid gold? Then the upsell started - oh well, for 40 a month we can do a service contract for your boiler and furnace. I said, we don't have one, we have tankless. He said oh well that will be another 10.00 a month, HUH? They will come out twice a year. Then, if we get the contract we will get a 5% discount on material and a 2% on labor. Hubby said can we get the quote in email? No way. So then he says, um we can get a Kohler or American Standard - top of the line for about 400 - less if we go to Lowes/HD -They said oh well those really aren't the same. Well, sometimes yes, but if the box says I am buying a Kohler - 3999-0 - Highline® Comfort Height® Two-piece elongated 1.28 gpf chair height toilet - it is the same as if I go to HD or Frank Webb - or any other design showroom. I said well can we buy it ourselves and just have you do the install, oh yes 1000 for that. Ya, thanks but no thanks.

Motto: if anywhere tells you they won't send you a quote in writing, and if they start talking about discounts if you buy something else, RUN, don't walk away. Go to your town FB pages and see who is recommended.

Natalie K.

I called to have a routine inspection of my boiler system. They sent two young men, very nice, but the one who inspected my system told me it was too old to take apart, because he was afraid it wouldn't start working again when he put it back together. Then they started quoting me for an entirely new system for $20,000+ that is only rated to last for 15 years. This company is a huge scam. Find yourself a local plumber instead.

Michael C.

My furnace would not turn on when putting on the heat. Called New Era. Patrick came out and said I needed a part for $461.00. I said go ahead. He returned with the part and installed it.Furnance still not working. Patrick said I need more parts or he could install a new furnace for $10000.00.
I called another company The Tech from the other company, cleaned up the excess carbon buildup and my furnace works great. I felt like I was being conned.

Kenny P.

Asked them to replace a faucet in a condo that I own with a tenant. They charged me $120 to look at the job, but thankfully I was able to apply that to the outrageous charge that I received from them. I was originally given a quote for $7500 to replace the faucet, drai, and shut off valves. I was able to take a cheaper option of $875 to simply replace the faucet that I already purchased. The cost was explained to me as a 'service' charge for them being professional and showing up on time. I will never deal with them again.

Pauline C.

Called before reading other reviews, unfortunately. I had a leaky kitchen faucet and they came out to see what was wrong/estimate for $99.00. They wanted to replace the entire lines, faucet, sink etc for $4000 because it would be too expensive to repair. I said no way. Then said he had different levels of service, and could do it for $1800. He said it's because his faucets are so expensive, and his have a warranty. And that the ones from hardware stores don't have any. I said all faucets have warranties. He was arguing with me. I know for a fact that Moen has a lifetime warranty.Then, he said that it would cost about $900-800 for the labor and one line replacement if I choose to buy my own faucet. However, he wouldn't give me a written price for the line part and the estimated hours of ""labor."" Hard for me to believe it would take a professional more than 30 minutes to install a faucet. Also, the line is a simple, inexpensive piece with labor to justify a 900.00 price tag. So, I declined and we paid them the $99. I then went to the hardware store, asked some questions, watched some you tube videos and installed the faucet myself. It cost me $100 bucks for the faucet. My labor was less than an hour. Please be careful...would NEVER recommend.