New Braunfels Plumbing & Drain

Bobby G.

Just would like to say Derrick at Fast flow plumbing was very helpful at midnight when no one else would answer our call due to our water heater hissing and leaking water. Walked me through a few steps and made sure my family was safe with easy to follow directions. Showed up at 9am and did exceptional work and got our water heater and toilet back on track. Five stars to Fast Flow and Derrick! Thank you and will be using them again 100%

Tammy S.

I called to ask for a quote for a PR Valve. I had received others over the phone so I had no idea someone would need to come by. I got a call a few days later saying one of their guys lived super close and could stop by on his way home that afternoon, so I said okay. The gentleman that stopped was very nice and actually lives just a few doors down from me. I showed him the meter area and he was knowledgeable of the neighborhood issues, since he lives here. He was here about 5 minutes. As he got ready to leave, he informed me that there was a $129.00 service call for him coming by. I was absolutely floored. Nothing was mentioned in either phone call about a service charge. I would have told them not to bother coming, had I known. I guess that's why they didn't bother mentioning it. I am not happy, not one bit.

Elaine W.

Great business. Pleasant but professional, competitive prices. We had a drain that was stopping up and they came the same day that I called them. They kept me posted about the time they would arrive. Finished the diagnostics and diagnosed the problem accurately and quickly. Don't hesitate to use them!

Shannon S.

This company has really set the bar for quality and service! Anthony came out today to relocate a gas connection for a stove and check out a water heater. He was able to get the work completed quickly and efficiently and provided instructions on how to fix our water heater issue. I highly recommend these folks and will certainly use them again for future plumbing needs!

Stacy S.

They were fabulous and fast! They came to our aid in response to the 2021 winter storm that left our home without water. We got into the queues for a plumber late because we had breaks in lines associated with our water well so the breakage wasn't found until those were fixed.
Fast Flow called us back within minutes of leaving a message about our situation and was the first company to get to us. A team of 5 arrived to restore our water. They were patient (insurance questions), courteous and fast. They had water flowing into our house within 2 hours having replaced 76 feet of pipe!
We couldn't be more appreciative and will be using them for any plumbing needs in our future.

Marcella W.

We needed a plumber to fix our pipes that were leaking after the recent record cold weather. Anthony with Fast Flow Plumbing and Drain was fast and very professional. The work even came with a guarantee! Fast Flow did an excellent job! We highly recommend them to anyone. They were absolutely awesome! Thank you!

Rosemary G.

I cannot brag about this company enough!! Anthony came over and saved Christmas!!! I had been trying to fix my toliet for 3 days and could not use out bathroom and I really didn't think I could afford a plumber. Anthony came as soon as I called and treated me like family. Anthony explained everything thing in the deepest detail so that even I a single mom could understand. I knew I was in the right hands!! When he told me how much it would cost to fix everything I couldn't believe how cheap it was!!! I couldn't thank him enough!! This was a very pleasant experience and I recommend fast flow plumbing very higher!!! They give 5 star customer service!!! Thank you Anthony for saving Christmas!! Amazing service!

Tammie R.

Unfortunately, I'm going to have to knock down my rating to a 1 star. Although the employees who serviced me were great, after contacting the owner afterward (or one of the owners) to get more information... he said he would call me back the following Monday and never did.

I then tried to contact him a week later, and three days from that, and was given the silent treatment. Even if he didn't want to help me out or couldn't, he should say so and why and not just ignore my requests. Bad customer service at the management level, I no longer recommend them.

Renata S.

These guys are great! They fixed our food disposal and did a thorough job, explaining along the way what needed to be done and how to prevent future issues. So when my parents' water line was leaking underground in the front yard, we knew who to call. Matthew and Triston assessed the issue quickly and told us up front how much it would cost. They did not make a big deal about it or tried to inflate the price. Instead, they said we can get this done in 45 minutes. They got to work right away and completed all work in less time than projected. They even gave my parents a senior discount. Very professional and great communications skills. They also wore masks to prevent the spread of COVID-19. We appreciated that. We highly recommend them.

Katina J.

These guys were informative, courteous and willing to explain things as in-depth as we wanted. Our service date was executed quickly with details on the equipment and a promise to return if we ever needed them to (free of charge). You simply can't beat that type of warranty. Did I mention they offer a military discount? Yeppers, they sure do and we didn't have to ask for it. Thank you (Michael & Damon) sincerely from two happy Vets! ~Katina~