NES Plumbing Heating & Cooling

Nicole W.

I wanted to update our heating system. They send somebody out very quickly, he did a thorough job with evaluating what was possible and gave me three options. Install went great, everyone was knowledgeable and courteous. Highly recommend.

Sally K.

Well, Nate never got back with me to fix the tub drain or the shower head. Good thing my husband knows how to do plumbing. Just so I am clear, my husband did not want to do any of it! That is why we hired Nate. He does good work. Make sure he stays around to finish it. Over and out.

Nancy N.

I must say the response time was in my favor. However, the invoice did not have a breakdown of labor, parts, etc.....just the bottom line. After finding out what was wrong with my a/c, I called the competitors asking what their price would be and discovered I paid way too much for the repair.

Nancy C.

We have been renting out home in Orion. Our property manager had another HVAC come and give a quote to replace the furnace

It is acting up and is 21 years old so it is time

I called NES Plumbing and Heatjng for a second quote

It took a little coordination to get the tenant to respond and schedule the estimator to come out, but it finally happened. I am appreciative that NES is willing to work with us on that

They called me after the estimator finished. The technician proceeded to tell me he did an evaluation of what was wrong and the fee would be $75.00. Um.. no. I already know what is wrong with it, I only need a quote to place it. We are not repairing a 21 year old furnace.

They backed stepped the service fee since there was an obvious miss-communication

Their quote was $1,500.00 more than the company our property manager uses. So we went with them.

Please be specific with what you need them to do.

Noah R.

If you're looking for professional, knowledgable, friendly, efficient service. Go here. Aaron was the one who helped me. He was seriously phenomenal. That man knows how to run a business and I'll always recommend this company over others. You will NOT be disappointed!

Margaret M.

Had NES come out to fix my furnace on October 21, 2020. After the blower motor and furnace capacitor were replaced the furnace was making a high pitched noise that could be heard on the other side of my home. I called and spoke to Aaron and explained what was going on. I sent him a video of the noise. He spoke with Nathan and they said that it sounded like the noise was coming from the air being pulled through the filters. I took the furnace doors off and the noise was still there. Nathan came to asses the noise and said that it was normal noise that electricity makes. He then told me that I could hang blankets and towels in my laundry room to help lessen the sound. They do not stand by their customers or their warranties. When we moved in here 12 years ago the furnace was brand new and did now make that noise and never made that noise over the last 12 years so it is not normal. I feel that one of the new parts is the cause of the noise due to it not being there before Nathan did the repairs. I feel that they should replace the two parts that were fixed. I intend to have another company come out and assess the situation and will be filing a small claim in court. I would not recommend this company to anyone. They are very unprofessional, condescending, and treat you like your lying. If they are not getting any more money for the repairs, then the repairs do not get done.

Heather J.

Chris was great- sent photo and arrival time by text about 30 min before arrival. Arrived on time, job completed on time even though I have challenges with my house design. Put in new hot water heater and replaced 2 older toilets all within about 4 hours. Chris did the little things to make sure job done right, versus just completed, so no worries for me down the road. Looking forward to next project with NES a new Heating and cooling system.

Juliane B.

Communication was very good. I received a phone call from the office an hour before my appointment to let me know that the service technician was running late due to an earlier service call. The service technician, Aaron D., also called to let me know when he was on his way. Aaron put on shoe protectors as he entered my house and politely listened as I explained the issue we were having with our furnace humidifier. He quickly determined and fixed the problem and explained how we could prevent the issue in the future. The job scheduler and service technician were both very polite, and the service call/diagnosis fee fair, therefore we will definitely us NES again if the need arises. In fact, we have taped Aaron's business card to our furnace so there will be no confusion as to who to call.

Mark H.

Responded to my 'no A/C' call within an hour. Found the problem immediately. Since I already paid for a service call, I decided to have the condenser serviced for an additional $75. Looked like it was the first time since new 27 years ago. Very satisfied.

Jeff S.

Callled for an emergency hot water issue in lake Orion. Immediate response , technically competent and professional. Diagnosed a complex issue and had it fixed in no time ! Look no further ! Top notch !