Neighborhood Plumbing and Drain

Lin B.

I was out of town and needed a plumber at my home in Lakeway. The office called me when the plumber was on his way to my house and once the plumber got to my house, he called me and explained what the problem was and how much it would cost to fix. Very pleased with the excellent customer service!

Peace X.

I had their plumber come out last time to connect the refrigerator with the ice-maker that was inside the cabinet. I told him to completely replace the old ice-maker valve with it's frame and purchased new valve. He gave me an estimate of approximately $500.00 and I thought it was very expensive but I agreed as long as the work will be done properly. He rescheduled to get the materials for the job. He came out the following week and all he did was connect the refrigerator with the same old valve. I have no idea why they had to cut off the water source from the house. All they had to do is move the refrigerator for a distance not more than 12 ft, which is not bad because it's easy to push it. I pushed it myself out of the cabinet after they left to clean behind it. Yet, they emptied my groceries from inside the fridge in a dirty box that I had left in the room! Before they left, I thought he replaced the valve inside the cabinet because the box of the new valve from HomeDepot was open.
I paid around $500 to him thinking he did what I asked, and I got busy cleaning the grocery before I place them back in the fridge. I was about to throw away the box of the new valve and noticed that the new valve is still inside it and checked the cabinet to see that the old dirty valve wasn't replaced. I felt cheated for paying $500 and called them immediately, he called me back and said he can't replace the valve because he has to tear down the wall and the cabinet all around it! I wasn't convinced and insisted that I need this old valve to be replaced per our agreement. He claimed that the old valve seems like new and was never used when I know for a fact that it was used for over 10 years. In any case, he said he will come back next day to try and see if he can replace it. He came the next morning to repeat what he told me over the phone and that the old one is a better quality than the one I purchased. I asked him if the $500 is just to connect the refrigerator with the ice maker through a hose!!!! It's a job that shouldn't take over an hour!! I could've done that myself, it's not that hard to find a hose with the right fitting!!! I felt he underestimated me by claiming he had to get the right supplies and do the work. To me this is a joke, yes I'm a woman but that doesn't mean I'm clueless when it comes to plumbing work.
So in conclusion, I paid approx. $500 for connecting the refrigerator with the ice-maker through a hose. A lawyer or a doctor don't even charge this much money per hour! My cousin with some plumbing experience came for a visit two weeks ago and was able to replace the valve with it's frame without tearing the wall and the cabinet. I later called Neighborhood plumbing to get a refund 5 days ago and I'm still waiting. I'm willing to give them back whatever they supplied me, including the hose that is too long inside my cabinet and I replaced it anyway with shorter hose.

Sam C.

Horrible!!! Had them come to one of my rentals where they (fixed) the shower that I wasn't getting hot water from just to have them come back 3months later to look at because it still want getting hot enough.he then went to check my water heater that somehow started to leak after they left and wasnt getting hot water in the whole house! came back the next day to look at the water heater that they charged me $350 to fix even though it was working just fine till he touched it and then he gave me a estimate of $1300 to replace my upstairs shower valve that casa mechanical is doing for $700 and a better job !!!! What a big joke

John L.

I've used Neighborhood Plumbing and Drain several times, but the last two times Alan has worked in my house I felt fleeced. Expect a high cost just for this plumber to show up and even when a problem is not resolved. Perhaps it's just me looking like a fat catch of the day, I'm not sure, but I was angry enough today to finally state something in writing in a somewhat negative review. Ask for costs up front and if you can accept them then fine, but for me to have him look at my dishwasher for a few minutes and tell me it needs replacing and I end up out a good portion of the cost of that replacement, should be a warning to all.

I've had work done right in the past by Alan and at a price that I perceived as fair (when I knew the work was intensive and warranted) and things were fixed or installed, but somewhere along the way it seems to me that the cost of business has skyrocketed and so I can not leave a positive review, but I won't give only a 1 star either.

Chris S.

Needed a new hot water valve replaced due to corrosion for a new washer. Called at 730am on a Monday thinking it would be a day or so before they could get out. Had plumber here at 9:00am same day. Great service and results. Will use them again.

Rocio H.

I called them because one of my water heaters stopped working. I saw the good reviews and spoke to a very nice lady over the phone. She worked with me to schedule appointment and Eric came by as promised. Very nice and courteous man. He did a quick hand- eye inspection and explain to me that he needed to run some tests to figure exactly what the problem was. Most likely, everything they needed to do or perhaps replace the heater entirely, sounded very expensive. I ended up looking at testing fees, processing fees, code upgrades and new heather estimate for $ 1,863.00 or so. I told him I would keep hunting and call back if I decide to their services. I called Blue Dragon who has a lot of great reviews on Yelp but he was booked for two weeks ahead. However, he referred me to Jessie's Plumbers and Fabian and Jessie came over and very promptly and professionally fixed my heather for a great reasonable price. They also guaranteed their work.
I can't review Neighborhood pluming based on their work itself but those fees are just to high for my budget.

Jimmy H.

Called them to set up an appointment for a quote on installing new tub valve for me. Showed up in the time frame requested gave me an immediate quote and completed the work quickly and professionally. Highly recommended!

Helen M.

Had Alan come out a second time a few months ago and he was just as pleasant but didn't seem to know the nature of the plumbing problem (problem with the water heater) and the multiple issues due to the problem seemed to be too much. He ran the multiple lines through but it didn't solve the problem. Had to call another plumber.

Hung N.

The jobs is completed as expected. Response on time. Call around for a few estimates so you can compare the price before commit to the work.

Lindsay C.

I am so relieved we found Neighborhood Plumbing. They came the same day to fix our stopped up kitchen sink. There was a blockage under the house 25 feet! The plumber was very knowledgeable, well-equipped, and experienced, so he was able to fix it. Thank you so much!! And a reasonable price!