Neighborhood Plumbing and Drain

John C.

Horrible experience with this company on a tankless water heater. Water heater stopped working correctly. We called Neighborhood Plumbing, they charged us over $200 to work on it, said the problem was air in the lines and it was fixed. That didn't make much sense, but if it was fixed then OK. Worth $200 to have hot water for the dishes. But it was not fixed. Called them back that evening. The guy came back the next day, but spent the whole time on the phone with the manufacturer. He clearly did not know what he was doing on a tankless hot water heater. He charged us another almost $400 for his time talking to the manufacturer and told us that we needed to spend another $750 (on top of the $600 he already charged) to fix it this time (after he said it was fixed the day before). So they wanted over $1350 to fix a unit (that they had said was fixed) that cost less than $1000 one year ago. No longer had any faith in them so called a reputable company recommended by Rinnai. Should have done that in the first place. They needed only 15 minutes to test the unit and recommend not wasting our money trying to fix it. They only charged me to replace it. No call to the manufacturer needed--it was clear he understood tankless hot water heaters, had the right equipment, etc. Neighborhood Plumbing may be OK for regular plumbing, but do not use for a tankless hot water heater.

Mike K.

Needed to have undercount sink replaced. Allan came out to view the job and told me what it would take. He returned the following week as scheduled and did an outstanding job!!! He was extremely neat, ensured everything was working properly, and we could not be more pleased. I would never call another plumber!!

Bill S.

On the positive side, they were very prompt and competent. The negative is that they charged $185 for spending about 10 minutes reassembling a faucet. This is beyond ridiculous.

Charles D.

Neighborhood Plumbing and Drain was the third plumber I called, and the first that understood the problem, explained it to me, and fixed it. Paul was extremely competent, and I would trust him with any plumbing problem. I received frequent calls from their office keeping me updated about when they were most likely to arrive.

I trust Neighborhood and will call them the next time I have a problem.

Charles Doty

Lori B.

Great service! My water heater was over heating and they made appointment same day! I would highly recommend for repairs!

John R.

Poor follow up, did not want to review concerns about the work required. And supervisor was unwilling to speak with me about the concerns.
I would not recommend them!

Supervisor now trying to say I fell through cracks. He was in office when I called and I heard him refuse to speak with me!

He is deflecting.

Lin B.

I was out of town and needed a plumber at my home in Lakeway. The office called me when the plumber was on his way to my house and once the plumber got to my house, he called me and explained what the problem was and how much it would cost to fix. Very pleased with the excellent customer service!

Peace X.

I had their plumber come out last time to connect the refrigerator with the ice-maker that was inside the cabinet. I told him to completely replace the old ice-maker valve with it's frame and purchased new valve. He gave me an estimate of approximately $500.00 and I thought it was very expensive but I agreed as long as the work will be done properly. He rescheduled to get the materials for the job. He came out the following week and all he did was connect the refrigerator with the same old valve. I have no idea why they had to cut off the water source from the house. All they had to do is move the refrigerator for a distance not more than 12 ft, which is not bad because it's easy to push it. I pushed it myself out of the cabinet after they left to clean behind it. Yet, they emptied my groceries from inside the fridge in a dirty box that I had left in the room! Before they left, I thought he replaced the valve inside the cabinet because the box of the new valve from HomeDepot was open.
I paid around $500 to him thinking he did what I asked, and I got busy cleaning the grocery before I place them back in the fridge. I was about to throw away the box of the new valve and noticed that the new valve is still inside it and checked the cabinet to see that the old dirty valve wasn't replaced. I felt cheated for paying $500 and called them immediately, he called me back and said he can't replace the valve because he has to tear down the wall and the cabinet all around it! I wasn't convinced and insisted that I need this old valve to be replaced per our agreement. He claimed that the old valve seems like new and was never used when I know for a fact that it was used for over 10 years. In any case, he said he will come back next day to try and see if he can replace it. He came the next morning to repeat what he told me over the phone and that the old one is a better quality than the one I purchased. I asked him if the $500 is just to connect the refrigerator with the ice maker through a hose!!!! It's a job that shouldn't take over an hour!! I could've done that myself, it's not that hard to find a hose with the right fitting!!! I felt he underestimated me by claiming he had to get the right supplies and do the work. To me this is a joke, yes I'm a woman but that doesn't mean I'm clueless when it comes to plumbing work.
So in conclusion, I paid approx. $500 for connecting the refrigerator with the ice-maker through a hose. A lawyer or a doctor don't even charge this much money per hour! My cousin with some plumbing experience came for a visit two weeks ago and was able to replace the valve with it's frame without tearing the wall and the cabinet. I later called Neighborhood plumbing to get a refund 5 days ago and I'm still waiting. I'm willing to give them back whatever they supplied me, including the hose that is too long inside my cabinet and I replaced it anyway with shorter hose.

Sam C.

Horrible!!! Had them come to one of my rentals where they (fixed) the shower that I wasn't getting hot water from just to have them come back 3months later to look at because it still want getting hot enough.he then went to check my water heater that somehow started to leak after they left and wasnt getting hot water in the whole house! came back the next day to look at the water heater that they charged me $350 to fix even though it was working just fine till he touched it and then he gave me a estimate of $1300 to replace my upstairs shower valve that casa mechanical is doing for $700 and a better job !!!! What a big joke

John L.

I've used Neighborhood Plumbing and Drain several times, but the last two times Alan has worked in my house I felt fleeced. Expect a high cost just for this plumber to show up and even when a problem is not resolved. Perhaps it's just me looking like a fat catch of the day, I'm not sure, but I was angry enough today to finally state something in writing in a somewhat negative review. Ask for costs up front and if you can accept them then fine, but for me to have him look at my dishwasher for a few minutes and tell me it needs replacing and I end up out a good portion of the cost of that replacement, should be a warning to all.

I've had work done right in the past by Alan and at a price that I perceived as fair (when I knew the work was intensive and warranted) and things were fixed or installed, but somewhere along the way it seems to me that the cost of business has skyrocketed and so I can not leave a positive review, but I won't give only a 1 star either.