Naumann Plumbing

Nandina Q.

First of all I want to say how amazingly courteous and cheerful everyone at Naumann's is. I spoke with at least 2 people from the answering service who were wonderful. Mr. Naumann himself (Mike) called me back within 15 minutes and apologized that he had not been able to take my call immediately when the answering service tried to transfer, but that he had been talking with another customer. He also was super nice and it was nice to have the owner himself call!
I had a clogged pipe that was causing the washer to back up into the powder room. The technician, Anthony, arrived and was extremely upbeat and courteous. He snaked the drain to the outside and seemed very thorough, It seemed like the problem was solved. However, he was not too careful with being neat. There was a lot of icky drain splatter on my laundry room walls, and he had put part of the snake on the tile without anything under it and there was some black water and goop on the new tile floor and in the grout. I asked him to please put something under it, so he wiped it up and put a plastic dropcloth under it. I had to wipe down the walls and scrub the tile and grout after he left, though. Also, there are some marks on my wall where the spinning snake scratched it up.
Unfortunately the next day I found the problem was still happening, I talked to Mike Naumann and he assured me they would send someone out to complete the job, no charge. Technician Charles came out and discovered that the toilet in the powder room needed to be snaked as well. He worked for a couple hours at it, removing the toilet, bringing in the big ""snake machine"" when the smaller snake wouldn't work. He was very careful to be neat, even commenting at first that the one hard thing on these jobs was to keep things clean! But, he really did, even with all the snaking he did. And throughout all the tough and rather nasty job, he was upbeat, courteous and cheerful!
The problem is now solved - the only reason for four stars instead of five is that the first tech did not solve the problem and thus the need for a second visit, and the mess that was made the first time. I would call Naumann's again, for sure, and now know a specific tech I would request, Charles.

Adam B.

Awesome company, called on a Friday about a broken sewer pipe in the front yard. Got a price quote which was MUCH LESS than I was quoted from another plumbing service in the area. Naumann arrived promptly the next Monday morning and went to work, dug up the old broken pipe, ran a new pipe from the house to the street, and added 2 access points if the pipe ever needed to be cleaned out in the future. Work was all done by the end of the day, they leveled off all the dirt in the yard and everything was working great again. Only thing they didn't do was throw down some grass seed, which I was told ahead of time they wouldn't do, but otherwise, they were super good people to do business with.

Grand O.

DON'T USE THEM ...SUPER EXPENSIVE...OWNER ARROGANT...WORK HORRIBLE..Had to re do most of what I paid them to do ..spent more than $3,000 with them last year...and still trying to fix it ...

THUMBS DOWN and I don't usually yelp...had to spread the bad word

Melanie B.

I had Naumann plumbing come out to our condo because a plug in the main line was causing our upstairs neighbors' water to back up into our kitchen sink. They arrived quickly (on a Friday night no less), and the plumber who came out (Charles) was very helpful, informative, friendly, and left our kitchen much cleaner than than plumbers we have had out in the last few years for the same issue.

In addition, our dish disposal had broken due to the heat and pressure of the backup, and rather than just leaving Charles waited a few minutes while we got clearance from our management company (as well as speaking with them and explaining the break wasn't our fault) so that the management company would cover repairs. He even did a quick fix to some pipes that had been poorly installed under the sink while he was down there putting things back together-above and beyond his job requirements.

I was so impressed I even contacted one of the owners directly to tell her how happy I was with the job. I always like to give credit where credit is due, and this company certainly exceeded our expectations.

D F.

Got a hot water heater upgraded by them. They were about $100 cheaper than my normal plumber which was helpful, but wasn't really my primary concern. Hot water heaters are unique that if done poorly they can flood a house or do worse damage with a poorly worked gas line. Comparing parts doesn't seem to matter anymore because everyone seems to be using the same equipment. The pricing was good, but their representation during the pre-sale discussion was what sold me. I believe the woman's name was Tina that I primarily worked with, and I grilled her with questions about the service and if they were local, etc.. For some of the things like plumbing, you'll see nationwide umbrella corps pretending to be local, and they'll just throw whatever cheap mercenary they can find at it.

I was also able to take a photo of the unit and send it so they could give an accurate quote which held through the work, and scheduled me in within 2 days of calling. The execution took less time than they thought at about an hour instead of 2, and the whole thing was pretty seamless. I'd absolutely recommend them and use them again myself.

Beau B.

After our pipes burst last year, contractor failed to provide insulation on pipes to the extent we requested. (Only the ones easily visible from below).

Pipes burst again just this last week, and contractor refused to do anything about it. Said ""we should have caught it"" before they left. So - make sure you check their work - because once it blows up once they leave - it's not their problem.

Edith P.

Naumann did not actually provide any services. However, I still felt the need to write them a good review. We had a leak in our new home in our well water system. We know NOTHING about well water stystems. It was late on a Sunday before a Holiday. He still answered his phone and took the time to listen to our problem and advised us on what he thought the issue has and how to repair it. That kind of service is near impossible to come by! I will be contacting this company with any future plumbing needs!

Dick B.

They did a great job for me. I just wanted to make an update. I would recommend wholeheartedly. Good plumbers are hard to find and a treasure to have once you find them. New loyal customer. You get what you pay for.

Y'Landa R.

Turned out I was wrong about never calling Naumann Plumbing again. I did call again. The very next day, in fact, because the toilet in the bathroom with the newly ""cleared"" drain was still backing up even though it hadn't been used following the plumber's first visit. They came out a second time, and it's fine now. My husband joked that the price was so high because they knew they'd have to make two trips.

The owner wrote a rather lengthy response to my review. (I feel so special!) I really don't want to get into a back-and-forth, but I will reiterate what I think are the main points from my first review: I had the same dirty job done (unclogging a main line), in the same basement bathroom, with the same equipment (they also removed the toilet), by a different plumber (Howard Plumbing) for $285 LESS. My invoice from Naumann Plumbing was $495; the invoice for the exact same work from Howard Plumbing was $210. Oh, and one more thing. Howard Plumbing did it right the first time. Consumer, you be the judge!

J W.

Naumann plumbing came out promptly to do a complex job involving moving water treatment tanks, cutting out concrete slab, replacing sump can and sump pump, re-cement and related electric. They showed up when scheduled, finished the job in the time estimated, for the cost quoted, and kept the work site clean. I subsequently called them out for an unrelated burst pipe which Mike Naumann repaired in 15 minutes. The gals in the office did a great job of scheduling and staying in touch. I would not hesitate to recommend them.