Nation Side Plumbing

Curtis B.

We had a disagreement between a verbal contract and the amount of work required to fix the leak. Technicians in the house were great and the work was done in a timely manner.

Chris N.

If I could give ZERO stars I would! I don't believe they even deserve a single star, Nation Side Plumbing was contracted through our home warranty company First American Home Warranty. They were rude to my wife when I was not home and proceeded to break my faucet in my master bathroom. Apparently they thought they needed to remove the sink stopper to replace a cartridge on the hot water side, upon doing so they snapped in half the lift rod for the stopper. Instead of owning up to their mistake, they put the lift rod back in place to appear as if it was normal and in tact. They used a pair of vice grips on the cartridge housing when replacing the cartridge itself and left very apparent gouges in the finished housing.

After finding the issues and calling the companies main number I was instructed to call the manager ""Armani"", who was the individual that broke my faucet in the first place! After discussing with Armani the issues that were now present I was told I was an idiot. Armani proceeded to try an belittle myself and my wife and explained that I must have broken it and he had no reason to touch the lift rod as all he was there to do is replace the cartridge. My wife informed me at one point they had yelled at her from across the house to come into the bathroom to show her the hair they pulled from the drain and she informed them we had just moved into the house and the sink they pulled the hair out of was my sink and not even hers. They proceeded to grill her for putting hair down the sink and then put everything back together. To get to a point where you are pulling hair from the sink drain, the stopper needs to be removed so Armani's argument of not touching the stopper or lift rod went right out the window and I told him this.

After all was said and done Armani told me to ""Fuck off"" and hung up on me, I have had ZERO luck disputing this with my home warranty company and now will be filing a claim with their insurance company and reporting them to the Better Business Bureau. I would stay clear away from Nation Side Plumbing and avoid First American Home Warranty at all costs. This has been an absolutely ridiculous experience, I hope whoever reading this can take this and prevent themselves or loved ones from being subjected to this absolute crap work and lack of moral character.

Evelyn L.

Zero stars! They are rude as fuck! Very demanding, defensive on things, and super unprofessional. Don't waste your time with this business and look elsewhere.

Armen H.

I don't recommend working with these guys.

They are non-professional and they don't know what they are doing.
My warranty provider is partnering with them for some reason, and I had a valve, which was stuck inside, the valve ball was all rusty, and it wouldn't rotate.

The guy came to check and he reported back that the handle (the plastic handle, which just can be removed) was broken and didn't even check the valve and my whole case was declined. He was never able to test the actual valve, he didn't even try to because he didn't have the ""right tools"" to try to open the valve, where the actual problem was. This is just ridiculous and very unprofessional.

Because of this, my warranty provider declined the whole claim...

Thuy W.

Went through this company bc they were assigned under my First American Home Warranty. The worst service I've ever experienced.

LA F.

They will try to up charge you as much as they can. Literally, had to find a different plumber to fix the issue which what they claimed to have fixed was made worse. Try to get a different plumber for sure even if your warranty company sends them.

Michael S.

They came to fix our sinks and garbage disposal. When they did the work, we found out some of our valuables were missing. These guys also tried to fix our garbage disposal but it is leaking again only a few months later. Avoid these scammers.

Tina T.

The worst plumbing company ever. They always mis-diagnose! Like other reviews. They mis-diagnosed mine again. My bf constantly throw his coffee ground with water to the kitchen garbage disposal. And eventually it got clogged. We called first American and they sent nation side. They got some coffee ground out and stopped working saying that it's soil and it's a $7500 broken pipe job. For god's sake, if it's soil, if u clean it and it get clogged again without us throwing coffee ground anymore. Yeah u can say that. But stopped getting all of them out ?? Execuse me ? Left without getting the regular procedure done is just ridiculous.

Tiffany C.

Definitely would not recommend this company to fix any of your plumbing issues. Unfortunately, First American Home Warranty assigned this company to fix a leak for a toilet. First hand, when I tried scheduling an appt after being appointed by home warranty, they cut me off saying that they would have me on route and then I never heard back. Next day, they called me in the middle of work saying they were at my house but no one was even home bc I didn't get to schedule accordingly. When they came after scheduling me properly, they checked the toilet, and the fix was simple. I wished I'd known better bc they made it to be a bigger deal than what it really was and if I had the time to research other options it would've saved me than what they were asking for. However, they were very adamant to get it done at THEIR cost. Didn't even bother sending a report to First American Home Warranty to have it covered. They rushed me into agreeing and through my fear, I was conned into paying out of my own pocket for something that should've been through home warranty or even more reasonable elsewhere. It didn't take them long to fix it either. If I'd done my research and been more patient with trying to fix this leak, I would've saved a whole lot more. Very disappointed to have experienced this type of business with a trade like this who take advantage of those that are unaware. Like what other reviewers say, if First American Home Warranty sends them, cancel right away for someone else or for anyone looking for an honest plumbing company look elsewhere bc Nationside is not that company.

Elias R.

Don't ignore the reviews. These guys are terrible. You would think they could at least be courteous and likeable since their work sucks, but they're not. Of course my wife had to take time off work for their 4 hour service window and of course they showed up at the very end of the window. So predictable. Their attitude totally sucks. They couldn't wait to leave from the moment they entered the house. They were sent out by First American for our garbage disposal. They misdiagnosed it as ""jammed"" and simply put a wrench on the bottom, turned the blades, hit the reset button and left. 30 minutes after they left it was jammed again. We could have predicted this because we had ""fixed"" it ourselves in the same way for three weeks. Another appointment days later with more time off work and another 4 hour service window and wow they decided to replace the unit. Genius!!! 30 minutes after they leave we discover two leaks, one from the disposal seal ring and the other from the sink overflow hose. Turns out they re-used the ring from the existing unit and not the new one that was INCLUDED in the box with the replacement. You're a plumber for God's sake!!! Another call to First American because the plumber had closed the ticket already (wow that was fast!!) and couldn't come out without another one. Another few days and another visit and a third 4 hour service window. This time they replaced the seal and left. 30 minutes later we discovered the overflow hose was still leaking. Another call???? No way. I'll fix it myself. Save yourself the heartache. Don't use these guys and if you have a home warranty DON'T let them send them.