Nate's Plumbing, HVAC & Electrical License #1022642

Darby J.

My original review was for A/c minisplit installation completed by Richard. Richard absolutely still deserves 5/5 stars (although i don't believe he works for this company any longer) but after dealing directly with the business owner Nate and having plumbing work done on a different issues over the last year- I feel obligated to change my review.. Here are the main reasons:

1. Pricing. I was misquoted the cost of a part (more info below if you are intersted). On another occasion I was quoted $1594.22 for a leaking pipe (the same pipe the company had ""repaired"" a few months before). I had a different company come out and they were able to complete the repair the same day for under $300 in less than 1 hour.

2. Dishonesty. This is tied into the repair costs and quotes. Also, they reported they had to cut through the exterior of my home to access pipe (there was actually an access panel inside that perhaps they didn't notice). They also told me they could come out to assess a second leak the day after I awoke with them (due to a holiday) but never contacted me.

3. Caused unnescessary damage directly to my home (over $500 in repairs) and further water damage because their pipe 'repair' didn't hold (approximately $5000 in damages). After speaking with a friend who used Nate's, I found out we actually got lucky- they had a failed repair that cost them over $10,000 due to water damage.

I have emailed Nate about my concerns a few months ago, to give him a chance to explain some of these issues, but have not heard back. He seems like a very nice man and was generally prompt at returning calls and had great customer service- until I voiced a problem and have not heard back. The lack of response has prompted me to post this review. I wrote more details of my experience below- if anyone is intersted.

Initially I needed a pressure regulator replaced due to a leak at the connection. Nates team told me they would have to get the part at Ferguson as it was a specialty item and not sold at home depot or Lowes. Cost on this part was $300-$350 and he would need to get it at Ferguson. Final cost of repair was about $500. I was not upset about this cost overall, but rather several aspects of the repair itself and the honesty of the company. Out of curiousity I looked up the part (directly from the number printed on the installed peice and found it was actually less than $150 and stocked regularly at Lowes and Ferguson. I understand markup- but over double? and why lie about it being specialty item? By far the most frustrating and confusing part of the work done by Nates team on this repair was damage they caused to my home. I was told by the plumber that to access the pipe he would have to cut through the house's exterior wall because the pressure regulator and leak were in the wall. In fact, he cut through the exterior wall, removed insulation, and then cut the interior drywall past the border of an INTERIOR ACCESS BOX which was made specifically to access the regulator. Apparently they did not investigate that prior to cutting through my home. He left a huge unnecessary hole all the way through the side of my house causing a big inconvenience and expense to repair internal drywall, replace insulation, and repair the external wall, as well an aesthetically negative impact on the exterior of the house. I am so confused as to why he did not simply access the damaged pipe and regulator though the access box inside the house, which is what the company did for this latest repair (after Nates repair failed)
The company I used to fix Nates work was equally confused about why they would ever have needed external access.
I won't get too much more into the high quote they gave me on the repeat repair ($1594.22) because I obviously chose another company. I will say he said he would send someone out the next day and never did- rather he waited until the late afternoon the following day to send me the high quote with no note or explanation. Annoying, because I would have called another plumber sooner, had I not expected them to show up. When I asked more about the breakdown on the cost of the quote he said ""materials $194.22, Labor $1400"". The actual fix from another company was under $300 including an emergency fee with under $40 in materials. Repair took less than 1 hour. Interesting, but I learned my lesson to never use Nates.

Julia S.

Do not trust this business!!!! Nate's Plumbing got their snake stuck in our shower drain. Cut it off with a metal grinder and left it in our drain without telling us. We found the snake a month later. We are renters so we were expecting a bill to pass along to our landlords. Never received a bill until one year and two months later. We contacted them regarding the bill and the snake that we found in our drain and that we were uncomfortable paying the bill. The nice lady who answers their phones said she'd pass the message along and they would give us a call. A few days pass and they never called us. But they CAME TO OUR HOUSE! I don't know if it was the owner, but he knocked on my front door at 6:00pm ready to confront me. Which is extremely unprofessional. He said he does this all the time. So be warned neighbors! They are clearly looking to collect their money for their ripoff services.

Mark P.

Nate and his plumbers have done numerous work at our business for years. Nate is always pleasant and professional to deal with, he communicates effectively and prices his work fairly. In dealing with this company for almost 20 years, we have never had one issue of poor service or bad workmanship. I highly recommend calling Nate for plumbing issues. He has been a big part of this community for years and cares about his customers.

Scott C.

Plumbers and HVAC are very busy these days, so I was pleasantly surprised when Nate's Plumbing and HVAC was able to come out the very next day for diagnosis of why our Heater was no longer working.

Technician was Nick and his personality is warming, even if heater is not. He made me and Tenant feel like he was our FRIEND. He came up with options for solving the Unit Failure and with ideas what to do till it could be made operational again.

Follow-up Quotes were prompt.

Pricing was quite reasonable.

I will definitely use this company in the future.

J L.

After Whighton's Heating and Cooling no showed two separate appointments without calling, I found Nate's. Nate's made me an appointment for the next day, immediately sent me a text and email confirming my appointment time and technician. The next day, they showed up right on time and did a great job at an excellent price.

Daniel M.

Yes, Nathan... you got me I'm Angie Johnson from Nipomo. I have been creating a sporadic history of Yelp reviews for the past 7 years just to build a solid alibi to leave one fake review based on a 30 sec phone call with your company. But your are so sharp and observant, you saw right though my plot. Seven years of my life wasted... NOOOOO! Because that clearly must be the truth. It couldn't possibly be that I had an unpleasant interaction with your company and I wanted to use Yelp as the platform to voice that. That would just be unthinkable. Of course, everything that you don't want to accept must just be ""fake reviews"" or maybe even... ""fake news""!

Jim S.

Their communication is superb. Email confirmations of appointments. Digital reminders. There's always someone in the office to take phone calls. They show up when they say they will. Extremely friendly and personable. They even stopped what they were doing for me to help my neighbor with a problem she was having with her garden irrigation (they don't do landscape plumbing). I've been very pleased with each of the Nate's crew who've been to the house.

Nick R.

Everything about my experience with Nate's Plumbing & HVAC was great. Originally we had an issue with our kitchen sink not draining, which was the primary reason I reached out. I spoke to Steve on the phone who was both courteous and accommodating. Steve was able to get us in the same day and we were originally given the time 3 pm for the techs to arrive. Barry and (I believe Nate) were our technicians and not only did they do an amazing job but we're actually able to come earlier in the day. While assessing our sink they informed me that my garbage disposal would require replacement due to a consistent leak when in use. Barry gave me a very reasonable quote and was more than willing to go get the parts necessary for the replacement and finish the job same day. All in all, I'd recommend this company and if any other plumbing issues are to arise in my home, they will be the first ones I call.

Lin L.

I contacted Nate's Plumbing and HVAC to evaluate my furnace thru Yelp. They were very prompt in reply. Richard came within 30min. He was very thorough in diagnosing the problem and giving me options and what he would recommend if this happened to him. He was very patient in answering all my questions and concerns. I did not feel pressured to commit to anything. He quoted me a reasonable price to replace the furnace as that would be the best option. Thankfully Richard had a cancellation that day so he was able remove and install a new furnace same day. Richard was very considerate with cleanliness and wearing mask and footies the whole time. After the work was done he made sure all my questions and concerns were addressed before he left. He even followed up after a few days to make sure everything was working well. Overall Richard provided great service and I recommend Nate's plumbing and HVAC.

Ron H.

Two people showed up without masks. When they asked if I wanted them on, only one of them even had a mask. My problem was my kitchen faucet wasn't swiveling smoothly. I looked the problem up on the internet and found many sources that said I just needed to put silicone grease on the o-rings. I called the plumber, because I couldn't get the faucet apart. The two plumbers told me that I needed a new faucet. When I told them that the internet said I just needed grease, they said they would try that, but the labor is $165/hr. I declined their service and called another plumber who will do the job for $75/hr. No brainer.