Natal's Air Conditioning, Plumbing & Electrical

Roxanne S.

After 5 or 6 calls to other companies, nobody could come out till the following day but Natal's sent out James immediately (yayyy) to determine problem and quote the repair. I had a partial electrical outage in the house, $90 call out fee, fine. Communication was very good with the office personnel and James (tech guy), I wasn't able to be there but my roommate was home. Not being there, I didn't have a good understanding of the parts being replaced, which was only one 100 amp main breaker. My advice, educate yourself on the work and the parts being replaced and BEWARE OF A ROUGHLY 600% MARKUP ON THE BREAKER. I also opened the panel box and looked at the breaker that was changed and the breaker looked used and old. So, to change out 1 breaker (roughly $100 part, found out after the fact), I was charged $930. BEWARE!!

Tayra L.

Scheduled a first time appointment for an annual hot water heater check up. They had to reschedule the day and then showed up an hour early. Then they wanted to charge an extra $150 as the tankless heater was higher than they could reach and required a ladder. The location of the heater was not requested by the company when scheduling the appointment nor did they mention additional fees.

A R.

After 18 years, it was time to replace my entire residential HVAC system. Natal's came as a recommendation that I can now endorse. This company handles HVAC, electrical, and plumbing, and although I've only used the first two services, Natal's went above and beyond to ensure responsive customer service, subsequent total satisfaction, and all at a competitive price.

Deanna M.

I called this company to give me a quote on AC duct damage to my home. Your technician named Phillip arrived today 9/24/21 and immediately said"" I am not going to say the wind caused any damage to your vents. I have been doing it all day."" ""He had not looked at the vents which are under my raised Uptown home and covered with lattice work panels. He was reluctant to look at the damage but immediately launched into a sales pitch saying
"" I could repair and re-wrap the vents but you need all new vents and you need to replace the AC and heating units."" I planned to replace my unit, fix the vents, and buy a generator for the entire house. He spoke so authoritatively I asked if he owned the company. His attitude and demeanor has made me decide definitely not to use your company.
D. Miles

Rick M.

I returned to my condo 8 days after hurricane ida's nasty visit and 3 days after power was restored to my building. Everything was working fine when I arrived, except for the HVAC unit. It's one of the ""communicating"" units ... and it wasn't communicating.

Nidal was on time and gave me a call ahead of his arrival. He was well organized and did a systematic review and quickly diagnosed the issue. Initial installers were a bit sloppy with their wiring... DC current was a bit off at the compressor).

He fixed the issue and the unit works like a champ.

I highly recommend Natal's for all HVAC services.

Linda D.

Natal's did a great job installing our home generator - just in time for hurricane season! They showed up when expected and were very polite and efficient. I've also used to service my air conditioner and received great service at a reasonable price.

Missy S.

Overall great experience. Natal's customer service is impressive. Their communication throughout the repair process was deeply appreciated. And, Cody, the technician who repaired my AC unit was wonderful. He diagnosed the problem, discussed the repairs needed and delivered to plan. Highly recommend.

Josh D.

Great service, spoke to the lady over the phone very friendly and helped me make an appointment. The day of the appointment the company sent a text to my phone of the tech coming and a picture of him. When the tech arrived he was knowledgeable about the AC unit and how to fix the problem. The tech offered several options and price points to fix the job. Great service all the way around. Only one complaint I had I just wish I had a better understanding of the time the tech would show up that day. I was given an hour notice but hard to plan something on that day when it is 8-4 they can show up. But a 5 star rating!!! Will use them again!

Celeste D.

Every time I call Natal's they come out the same day. They are in constant communication with calls and text messages to keep you updated on their arrival. The employees treat you like family and do everything to make you feel at ease when having A/C troubles. We've had some big A/C issues this year and I trust Natal's 100% to get the job done.

Cathy C.

One downside of moving across the country is having to find reliable contractors all over again, but today Natal's took care of the HVAC part of that. Every part of the process was top notch.

My house is only three years old, but there was no evidence of when my furnace and A/C were last serviced, so when the A/C squeaked a little bit, I decided it was time. Natal's is one block away and had consistent 5-stars on Yelp, so I gave them a call.

Tracy, the scheduler, and Joe, the technician, are both friendly and professional. Joe is young, but said he's been with company for eight years, and I consider that a very reassuring sign. My appointment window was 10-noon, and he was there a few minutes after 10, after a call from Tracy. He said everything was clean and good to go so I didn't need an actual tuneup. He did work for the better part of an hour cleaning the unit out back while discussing the Saints' and Chiefs' prospects for 2021. After showing me a couple of things to do to keep the system in top shape, he cleaned up and changed the batteries in my thermostat. I'm satisfied enough that I bought a maintenance plan, so the fall furnace service it already taken care of. I highly recommend these folks!