My Plumber Plus

Roseanne S.

We replaced our guest room sink but the trap was a few inches off and called my plumber to repipe it. While they were here they noticed one of the shutoff valves was loose and we had them repair that as well. $750 later the sink is working and I am told we have a 1 year guarantee. Less than 2 hours after the plumber leaves, there is no water pressure- just a trickle from
The faucet. We called right away and they send the same plumber out 2 days later who diagnoses a problem with debris in the faucet cartridge likely due to the shutoff valve repair. He is able to find a new faucet cartridge but the manager tells him we will have to pay for the repair which will be at least $300. An entire faucet costs $145. I call the office and leave a voice mail for the manager Sylvia who is in a meeting all morning and unable to speak to me. This company does not stand by their work and has lost me as a customer after 20 years and dozens of service calls over the years.

Kelly E.

They were masked, that's one star. They came on the same day as I called, that's the 2nd star. $200 to replace a toilet flush value (less than $20 part) in 5 minutes. They charge by the job, not the time. The website is deceiving--the $79.50 charge is ""waived"" but it was still $200. The bolts on my tank are rusting but not leaking, to do the bolts and the value would have been $450 and the whole toilet more than $1000. They are a ripoff. I have a lot of plumbing work that I need--I will not be calling them again. RIPOFF.

Susan M.

*** RIP-off price, near SCAM *** I was going to give them business based on good google review. DO NOT use them, unless you really don't care how much it cost. All I wanted to do was to drill a 1"" hole, and glue 4"" length and 1"" wide pvc pipe, then attached to a grummet that came with the washing machine drip tray. It would have been 10 minutes job (5 min. if you are quick), since I already marked where it needs to be drilled. They wanted to charge me $400 to do this job. If this is their price model, if you care about how much you would like to spend.. I would stay away from this business. I definitely will never consider them again. my loss of paying $80 for doing nothing, as that's what they charge for a trip fee. Nothing wrong with the guy they sent me, it's the company and their pricing.

K9 C.

I should have read reviews first. Do yourself a favor and find another plumber.

The visit to estimate services is $70 (which is later deducted from services if you decide to use them). We needed to replace a toilet and replace a single cold water shut off valve under the sink. We had already removed the tank so I could paint the wall behind it before installation.

The estimate? $480 to install the toilet (which was $190) and $287 to replace shut off valve (a $15 part). The tech was here 10 minutes....I showed him the door.

Robbery. I wonder how much of their income is from consumers paying $70 for joke estimates while the plumber never actually does any work. I can't imagine what the estimate would have been for an emergency! I will always Yelp! for companies that provide great service...this will NEVER be one of them...

Marcus C.

I was looking at the reviews of this company and thinking I'd give them a try. Most of the reviews are pretty old, and a friend tried them and didn't have a negative experience. But that was a mistake I won't forget. One of the main complaints in the reviews is the price, but I figured if I got a good price everything else would workout. That wasn't the case. During the installation, it was obvious the water heater had to get replaced before the air handler due to space issues, but the plumber was a no show and the HVAC techs decided to replace the air handler first anyway. The process took all day, and near the end of the day I kept wondering about the plumber. A couple phone calls to the company finally got me to someone that would track down the plumber, which she did but not soon enough for him to come in and do the job he was scheduled to do that day. So the project took another day, and since they had to take the air handler apart, replace the water heater and put the air handler back together again, it took a whole day to complete the water heater replacement. I wish I could say that was the end of the story, but soon after that final install I noticed the air conditioning would take a good 6 hours to go down a couple degrees. Then I got an alert from my leak detector that there was water leaking... it was leaking from the air handler. Something in the AC unit broke and they'd have to order a replacement part. It's been over a week and I'm still waiting for that part; I was told it would take a while but that doesn't ease the frustration(or the heat). It's frustrating that I paid so much for this new unit and soon after it was replaced, I'm having problems with it. My AC is struggling to keep up with the 90 degree weather, and I haven't heard a word from MyPlumber. Working with this company has been a headache, and I wouldn't recommend it to anyone looking for a stress free experience; no matter how good the deal(which if you go by past reviews, it probably not a good deal).

Margie S.

ZERO ZERO STARS. Do not use this company. Plumber arrived to unclog a drain in my basement sink next to my washing machine. He stood there and looked at it and said it would cost $500.00 which we could not afford. He did not even try to un clog anything. He proceeded to try and get the job by giving discounts. All said and done he did nothing !!!!!! And charged 79.00. Total Rip off. Not to mention this man spoke very broken English and was very hard to understand.
If you need a plumber please shop around, this company is just out to take advantage of people

Daniel D.

The HVAC system we were sold and then one that was installed were NOT the same. We were told we were getting a high efficiency system and we didn't. We were told we were getting an ecobee thermostat and we didn't. I called asked very politely to talk to a manager every week for the last three weeks and have not gotten a call back. I am so disappointed, don't make the same mistake we did. Find someone else.

Josephine H.

Water heater wasn't warming water to hot temperatures. The temperature sensor was broken. The guy who came didn't run any diagnostic. Just visually looked at the water heater and quoted 900. Easy to say, we went with someone else who took the time to run tests and give us a proper estimate and other options on water heaters.

Emily W.

Hopefully My Plumber will get the point when they continue to get terrible reviews. Needed kitchen sink drained/snaked. $500 estimate. Get out-that's a stupid price ( I said in my head).....but out loud....yeah NO. Called another company for LESS THAN HALF THE PRICE. Racket. Paid $79 for them coming out for estimate. I think techs are just running around doing estimates for $79 which they keep collecting....and don't plan on doing the work. Racket. Reporting them to BBB. There are great hard working plumbers that should not have this company out representing them.

Randy B.

I had a clogged shower head, wanted it replaced. I'm not a plumber, so I suppose that's why I was almost victimized here. Their tech, Darren, arrived and quoted me $850.00 to replace a standard, single-control handle and the head. I live in an apt, so the property manager refused to let him do the work, since they have no partnership with MyPlumber. Just letting you know, these people are savagely dishonest. Save yourself a fortune and look elsewhere.