My Local Plumber

Fi L.

If I could give no stars I would. There communication is lacking. When asking for pricing, they apparently gave me the wrong rate and then later when I questioned about the charges they stated, "You got a deal". Michael is not personable at all. When I asked for clarifying questions, he asked retorical questions like, "If I had my apprentice there for 4 hours working on it and charged you for 4 hours does that make sense?". I do not appreicate being spoken to like a child. I think it comes with customer service to EXPLAIN what your charges are and why. No need to get so defensive and be rude to your customers. I did not raise my voice at him, I even asked him to clarify things for me because it could be a miscommunication. Take the time to find other options. They were at my house for an hour and charge an additional 45 minutes of "travel" time. Their facility is 20-25 minutes from my place. I think if you plan to charge someone more than the original estimated amount discussed you should be able to communicate that to your customers.

K P.

Glad that I've been able to find My Local Plumber. They've been able to help me out in 2 different plumbing emergencies. Always available to come asap and provide helpful information. I would definitely recommend, helpful and trustworthy.

Carrie T.

Luckily found MLP after 2 other plumbers did not return the after-hour emergency message I left. Thank goodness! Had a major leak on the outside of the house, spewing water. Since it was so late, the owner came out just to stop the water and see what would be needed to fix the issue the next day. The issue was fixed the next day and very reasonably priced. We also called them again to help with a gas leak. The crew was amazing and found and repaired many more leaks than we thought we had. DO NOT hesitate to make MLP a permanent contact for all plumbing needs!

Phyllis R.

Great Service and very informative. I wanted them to check my washing machine cold water line before I made a decision to purchase a new washing machine. I already new my washing machine was stuck and would not move. While the plumber was working on my sink drain and installing a garbage disposal his apprentice was very determine to figure out why my washing machine was not moving. So he was successful and had that area ready for the plumber to check my cold water line. They are very reasonable and I was very pleased with their workmanship. KUDOS to My Local Plumber

Cyndi P.

We had an issue with our master bath toilet. I called at 8:30am, sent a pic of the broken part and they were at my house by 1:45pm. The cost was at the low end of the quote I was given over the phone. The guys were professional as they always are. We would never use another plumber.

Laura M.

From the beginning to end our plumbing issue was handled quickly and professionally. They finished two days early so we could get plumbing usage back in our house. They made us feel like we were their most important customer. Denise was great! Their crew was awesome!

Paul S.

Just had Felipe Garcia and his helper over to repair two toilets that had been improperly installed. The flanges were broken on both. I talked to them at 8:00am they were there by 11:45am. It took them 2.75 hours and the toilets are re-installed, shimmed, and leveled. The old Mounting Flanges had to be cut off the Sewer Line and were replaced with the best available. They even repaired a leaking tank flap on one toilet and "batta - bing" they were done. Great job accomplished, by a reputable company. The technicians showed up dressed properly, left no mess whatsoever and I can say they have my loyalty from now on. I thought their rates were reasonable compared to other quotes I had gotten. I suggest you try them.

Amy S.

Called My Local Plumber to fix a laundry room clog. They came and snaked the line, said it was fixed. Three hours later I used the washer with the same stoppage problem. When I spoke to them they said they'd return and do a camera and high power rinse of the line for $800-$900. They would not address the fact that they didn't fix anything the day before, just wanted more money and price gouging. Definitely be careful with this company!

Vickie H.

I had a hot water slab leak. My Local Plumber was very responsive and came out right away and diagnosed the problem. They fixed the leak and were very clean doing the job. I will continue to use My Local Plumber!

Michelle T.

We had an excellent experience with My Local Plumber! Our water heater broke after work. We called the after hour emergency number, and Denise & Ruben came out that night to shut the water off to the water heater. They were both very friendly. The late night visit didn't feel rushed, and they took their time educating us on our options. They were able to get us scheduled quickly! Everyone we dealt with were friendly, knowledgeable, and professional. The customer service was impeccable throughout the whole process. We will definitely call them for all of our future plumbing needs!