My Local Plumber

L V.

They require %100 payment before the city inspection is complete. The plumbers are great though.

Thomas M.

Okay. I am not making this up, or trying to over do it. These folks are the best. No question. I actually had a plumbing 'emergency', and big time repair. On a four year old house, of all things. The drain pipe to the outside backed up. Flooded the downstairs bath, since it was the closest to the outside pipe. This was at 6am, by the way. After getting that part under control, I called. Got an emergency scheduled visit, and Eddie and Andrew were out straight away. The pipe was cleared as best it could be, and checked with a camera. Tree roots, for goodness sake. Anyway, they scheduled for the next available day, but made sure we could last until then. Their quote was fair.

On the scheduled day, the diggers showed up as scheduled, and got their job done with great efficiency. They were best. Took great care with our front yard, as little as it is. Looked out for our soaker hoses, shrubs, and the tree. Once the pipe was exposed, it appeared that the pipe was broken when the tree was planted. It just took a while for the roots to find it. Well, after the hole was complete, Eddie and Andrew came back. The pipe replace and secured. No worries. The quoted price was spot on, and what was paid. You can hardly even tell the was an issue there.

Trust me when I tell you that this has cemented my trust, and they are my plumbing company, without question or doubt.

Call Deinse or Veronica in the office. You won't be disappointed.

Rocky M.

I give them two stars: one of them, out of pity for the office manager that has to argue (literally) with customers about being charged for their plumber's "driving time". Goodness, that poor, bitter lady! The other star is for the fact that the plumbers fixed a teeny little leak on a sink faucet...and I got a new customer discount of 10% off of labor! Rock on!

But wait...

The 3 non-existent stars? Unfortunately for them, it was a couple of things: a) the extra "drive time" charge of $80 and b) the fact that I could have gotten the cartridge that they replaced for $40, but they charged $124.40 and did not present a receipt for it. My total invoice for less than 2 hours of work was $482.15 to repair a teeny little leak on a faucet. That's what is costing them a 2-star overall review.

Nevermind the fact that I could have purchased an ENTIRE new sink for that price.

If you do business with My Local Plumber, on the day of the service, be sure to ask how far the plumbers are going to have to drive to get to your home (or business). You will be charged $159 per hour for ALL drive time, outside of the amount of time that it takes for them to repair your issue. How do I know this? Because not only was I charged for their drive time (which could have included sitting in their car eating Whataburger or talking on their phones for all I know), but I also received a message from the office manager herself, explaining that they do not have a service call fee, but they charge for drive time INSTEAD. If the plumbers are driving from downtown Dallas to McKinney to come service your repairs, you're paying $159 for their drive time. Basically, there's your "service call fee".

I have a very low tolerance for companies that don't incentivize their workers to be as productive as possible and instead, make it their own customer's problem (I mean, why rush to the next job when they know they are getting paid no matter what?).

My advice to you, go with Atlas Plumbing or one of the other 400 plumbers in the DFW area to keep your cortisol levels low and remove the stress.

Y'all know that I LOVE giving positive reviews, but this is one company that just doesn't deserve it, nor do they deserve one more second of my time. Done.

Larry K.

On time, fairly priced, and know their stuff. Cannot expect more from a service provider.

wayland t.

Did a great job yesterday at my rental house. Fixed my spicket leak swiftly.

The charge was extremely reasonable and fair.

I sure appreciate your service.

I will call you for all my other rentals.

Denise coordinates the timing and job very professionally.

Denise is a true Asset to the company.

Jeremy S.

This is a well run company! Kind, informative service on the phone. Very quick response time (2 hours). They even got to us earlier than expected and they called to let us know so we were ready to receive them. It was less money than I expected and faster too.

Brittany O.

We had a clogs in our pipe and called our home warranty company to have someone come out. The plumber that was sent cleared our line but a few days later we had a clog again. The same company came back out and cleared it again. They ran a camera down our pipes and told us that our pipes were corroded under the house and that we would need to replace 52 feet of piping and excavate our entire yard to do this. They gave us a quote of 25k and tried to give us ideas on how to "scam our insurance company". After hearing about the insurance fraud we immediately no longer trusted this plumber. I had seen a million reviews for My Local Plumber on next door and called then out for a quote. They came and ran a camera through our pipes and found NO ISSUE. The previous company tried to completely rip us off.

I can't say enough good things about my local plumber. I'm so glad we found a company that operates on integrity and is fair. There are still good people in the world and My local plumber is run by them!

Roger M.

I contacted My Local Plumber after seeing them on Yelp. They were friendly over the phone and were able to get me into their busy schedule to fix my Hot water leak Expansion tank which was leaking. They were reasonable with their prices and had it repaired quickly. I would use them again.

K. W.

I cannot say enough about these guys! Absolutely wonderful! I could not get anyone to help me and I had water coming up through my wood flooring. I feel like they were my nights in shining armor! THEN, they gave me the bill...I was quaking in my water logged boots. Here it comes, I thought...wait...what??? That's all??? How can that be??? Who are you people??? Shouldn't I be selling off a kidney right now to pay for this?? Nope, not My Local Plumber! I get to keep my kidney and even buy another with the money that I saved. Thank you My Local Plumber. I will be a customer for life, even thought I hope I don't have to see you very often...no offense. :-)

S V.

They have always done a great job for us. I get prompt service, straight talk and very fair prices.
I will continue to recommend them to my friends and neighbors.