My Guys Plumbing, Heating & Air Conditioning

Paul N.

These guys are good. Installed a system that went perfect. Cleaned up the place after all that work. Very courteous courteous and professional. They also donated a mini split to a great cause in Montgomery. I will use these guys every time I need a/c work. Thanks for a great job Charlie.

Jennifer S.

Quality work, genuine and fast service. I would highly recommend my guys hearing & air conditioning to everyone I know. Professional work is exactly what this company is about. Happy with their work.

A B.

Do not use! If your warranty company sends them, tell them you need another company! We had many issues with this company and had to get a second opinion to come in and fix the original problem plus clean up their mess. Also, most of what the recommended wasn't covered by warranty and we spent a lot of $$. Beware.

Karen G.

Unfortunately, I'm reading the reviews now and its too late! A year ago our home warranty recommended this company to fix our downstairs a/c unit which was blowing very hot air. The "salesman" came out and stated the compressor was shot and recommended replacing the unit as it was 11 years old, "it didn't make sense to put a good part in a bad unit". The home warranty company however would only pay for the compressor which was broken and not a new unit, the salesman did explain this to us and we elected to have the unit replaced immediately as it was June in Texas( $2900). We did collect the money from the warranty company for the compressor.

However last week one year and 4 weeks later, our downstairs a/c unit is blowing hot air again. We call this company thinking everything is still under warranty. It takes 5 days to come out to inspect and the same salesman states now the problem is the attic aspect of the a/c unit which was not fixed last year, only the outside unit was fixed last year and now it will be another ($3300) to fix. When I hear replace the a/c I assume its the WHOLE a/c unit, not just part of it!! I was livid!! and told the guy why he didn't let me know only 1/2 of the a/c unit was being fixed and that the other 1/2 was not in good condition!! I could have elected to keep the home warranty, saved up the money or better yet just fix it all at once so its not broken in the july heat again!! I feel he was misleading, he was not apologetic at all and even stated it wasn't his job to look at the inside portion of the a/c unit since it was the compressor that was bad last year. Terrible business management!! I have no experience with HVAC units and I rely on people who do and I will not recommend this company to anyone! Be honest, look at everything involved and let the consumer know the big picture.

My advice, find another company!

Jorge K.

Never heard from these guys until they came today. Besides taking care of the problem we had, the technician went out of his way to point out that in one of the rooms which doesn't seem to get as cool as the rest of the house, the outlet grill on the ceiling, the fins were pointing the wrong way. We also received some advise as to how to increase the life of the compressor in the condenser unit.
Kudo to them!!

Tom R.

Shady operation. Lied to my home warranty company. Came out to fix my furnace that was leaking water and 1 week later had the same problem. I don't recommend this company at all!

Rahul M.

combine all these bad reviews together and it would express my experience.
awful, awful customer service
for all the big talk they gave me over the phone today, these reviews are testimony to what their true nature is.
stay away

John C.

Wish I could give a zero star rating! Worst experience I have ever had with a business since owning my home. For starters Charlie who I am assuming is the owner. Is the biggest scam artist and crook I have met to this day even compared to our current president. I was told that I needed a certain product which was gonna cost me an arm and a leg but I was OK with that if it was going to fix my problem. According to Charlie they would be back out the next day to install and resolve the issue. After he left I did my research and found that the product would not fix my issue and in fact it was recommended that nobody uses the product. So I called a friend of mi e to find out more about the product and he also said that it won't fix anything and that it will most likely cause more problem. So after my research I called the next day to cancel my appointment and to get a refund. And the receptionist sara was very rude and she was also very rude the first day I spoke to her so I wasn't surprised at all. But after numerous times of trying to get my money back I keep getting the run around. I will be turning this matter into a legal matter. I have contacted the warranty company and they apologized and stated that this wasn't the first case they have had with them and that my guys is about to lose a contract with them. I personally can't wait to watch this crook lose all the way around. Please I advice everybody to stay away!

Arun K.

I don't usually write reviews unless someone is really good or really bad. This is the latter case.

I had this company assigned to me from the Home Warranty Company, and boy was that a bad idea. Every review here states the same thing I went through with these guys and more.
They came in promptly for the first visit and collected their visit fee but after that the nightmare started. Mind you this is July in Houston, TX and its a 100 degrees outside . I have a 6 month old in the house who is to say the least uncomfortable with the heat.
The technician spent all but 2 minutes in the attic and told me the evaporator coil is leaking, takes almost 5 days to send his diagnosis to the Warranty company. IN the meantime, I call these guys multiple times to be lied over and over again that the report has been sent. Now the warranty company says its going to cost me $1500 out of pocket based on the diagnosis report. I ask for the detailed breakdown from MyGuys HVAC but I get nothing from them. The lady who answers the phone calls starts screening my calls, she answers when I call from a new number. WOW! Now, its been 3 weeks and still no solution and I am not going to approve a $1500 repair that I know nothing of. Almost a month later, the Myguys HVAC calls me and asks me if I want the repairs done, this is after avoiding my calls all this while. I have a one word answer "NO".
I have the home warranty company assign a new company and guess what, the price was cut in half $750. My AC is working great and cools like its the North pole in my house.

So along with being unresponsive and unreliable MYGUYS HVAC is also trying to rip me off.
STAY AWAY FROM THESE GUYS!!!!

D S.

Stay away!!! My AC was not cooling properly. I contacted my warranty company and they sent out My Guys. After inspecting my unit it was determined that I needed a new evaporator coil. Before the tech left he told me that the warranty company was notorious for not getting the orders put in a timely manor. Four days later when I still had not heard from my warranty company, I contacted my warranty company and they had not heard from My Guys. The warranty company then attempted to contact them, this process took two days. Two weeks after the initial inspection they were finally on the way to fix my unit. Once the clock got to an hour after the scheduled appointment time I decided that I didn't want them to touch my AC. I then contacted another AC company.