Mustang Plumbing

Semira N.

This company is the worst. They were no-shows for three appointments--didn't even given us proper notice about the cancellations (they either told us after the appt window or I had to call in and ask). I wish we could use another company but we're stuck with them because they are the plumbers that our warranty company/builders have chosen.

K B.

This company is who is contracted through our builder/new home for warranty issues. We had a main water line leak that was their fault/issue and the person who came out to repair it told me that I was cutting into his evening right off the bat. He then told me that "these builders don't do a good job anymore" and make his job harder. He dug where I pointed that the water was coming from, found the leak but didn't have the right tool to fix the leak. So he instructed me to turn on and off my water at the outside shutoff site (which was fine, I don't mind getting my hands dirty) but then he told me to call the "24-hour" number first thing in the morning to get someone else to come fix it...

I was puzzled by this because if a number is 24 hours, and you provide 24-hour service, wouldn't someone be able to come right then and help you out? and for context, it was only 7 at night, yes on a Friday and I get that that sucks but it was also 30 something degrees out and I was sticking my hand in a 12" hole filled with water to shut on and off my water to the house so we could shower and wash dishes. I understand that we are blessed enough to even have this issue and have running water but I just didn't understand why I was such a burden to this man. You came, did half the job, complained the whole time, and then left all the while you made misogynistic and slightly racist remarks that were very offputting and far from professional.

If I were a business owner for Mustang, I would be ashamed of the service that these technicians (or the one technician) provided.

Jason F.

I drive down Red Bud daily about the same time these guys start their day in the morning. Almost every day I see a a lot of their trucks with attached trailers peel down the rod that leads to their office onto Red Bud with no regard for safety of others or the speed limit. Yesterday I seen a guy cut a lady off in a VERY dangerous manner and then laughed and gave her the finger. His truck number ended in 74. He was a young white male. This lady had children in her vehicle. I see this behavior and disregard for safety quite a bit from them and am just disgusted how a so-called professional company just allows this??

Teresa G.

After calling for three days the lady at the plumbing was very apologetic. She had an excuse each time that they failed to show up. But the next day- they still did not show up and no phone call.

Tony D.

WARNING!!!! DO NOT USE

Well, our house is flooded on Turkey Day night. We contacted their 24 hour "help" line. We informed Stephanie that our shower is full of water and water coming from the toilet and the floor is flooded. All bathrooms are out of commission. In the end Stephanie said that her "computer notes" recommend for us to wait until morning time and call back for a POSSIBLE appointment. HAHAHA - What a joke.

Way to go Team Mustang!!!! Excellent customer service!! Your team should be very proud. Oh and by the way Mustang, this is a new house and Mustang installed all plumbing.

HIGHLY RECOMEND NOT TO USE THIS COMPANY, EVER!!!!!!!!!!!!!!!!!!!!!

Cyn T.

Rick was amazing and came out within 48 hours. He got it fixed up, explained everything to me and was so amazingly kind! I appreciated that he was so informative and as a woman sometimes people dumb it down, but he was not like that at all.

I have also called Mustang to just ask a couple questions about our new home and we have always had great customer service from the front. Ashley was the most recent to help me out, but everyone at Mustang has been great to work with. Highly recommend!

Adriana S.

This is the second time I have had a gentleman named Preston come out to service my home. He was very helpful, polite, and made sure to clean up after he finished the job. He gave suggestions on how to prevent further plumbing issues. I am very thankful for honest plumbers.

Marshall C.

We had an appointment for Wally at Mustang to come back to our condo yesterday afternoon. We confirmed with Mustang in the mid-afternoon. Wally never showed and never called. At 5 p.m. the answering service took over. It had no way to get in touch with Wally, any other plumber at Mustang, or Mustang management and said it would be after the weekend before we hear from anyone. We are trying to find another plumber this morning because Wally's disappearance and failure to complete the job is impacting our tile project today Oh ... and Wally damaged the dry wall in the guest bedroom on the other side of the shower head. We still have an open ticket with Mustang for future work. We'll find another plumber, thank you. Stay away from Mustang. Poor, poor service.

Kelsey D.

i tried to send this message privately on your website, but after multiple attempts, i was unable.

i live in the neighborhood over off of cheyenne valley drive. every morning i see mustang plumbing employees at the gas station next to the 45 toll, having taken over every pump. this morning in particular, there were multiple cars waiting for gas, and no one was at their truck- this has happened to me multiple times now. i feel like it is worth letting someone know to simply ask your guys to move their trucks once they are complete pumping their gas; they are walking around, seeming to be completely unaware of their surroundings.

thank you

Matt M.

Theu came to do some warranty work on my home and showed up 5 hrs after there designated time the first time. The second time they didn't call until after there time line wasn't met, and they showed up again 5 hrs late.

I also got hung up on twice by there operators. When I spoke to the manager. He didn't care about anything. He then proceeded to tell me that his work was all up to code, when he didn't have any information to go off of. He also, said he would follow up, and surprise, surprise, he never did. And when I called back to get a hold of him. He wouldn't answer his phone.

Worst customer service I have ever had. If they weren't doing my warranty work, I wouldn't use them.