Mustang Plumbing

Charlie K.

They actually were the plumber for my builder in Mayfield Ranch
Before the house closed I found a few issues with their work which they had to correct albeit fought with me about it until I mentioned I was a licensed plumber in Nevada then they changed their tone real fast
Now we have a huge issue with freezing pipes and tankless water heaters bursting and they are out gouging people
Luckily I don't need their services and I have helped some of my neighbors fix their stuff
I hope they lose their license over this or at least get fined for gouging

John D.

Builder used them for installation of tankless hot water heater. Forced to use them to maintain warranty on plumbing. Had them come out to repair - could not repair as they don't stock parts for systems they actually support. Had to install new heater. Quoted me $2300 - just had them out and the exact Heating unit at Home Depot is $1050. They charged me $2300 for less than an hour install and the cost of the heater. Total rip off - won't be using them ever again.

Lewis W.

I call, tell them where the leak is over the phone (water softener). They tell me $400. Okay sure I'll do it I haven't had water in 5 days. Within 30 seconds of arrival, the plumber said nothing he can do with leaky pipe leading to water softener. Can you bypass I ask? Nope... he leaves I call office. They still try to charge $400. I get literally yelled at by there "service manager" while I'm trying to come up with a fair solution for everyone's time. In the end they didn't charge me for 2 min of "work?" Called a unlicensed handyman fixed the problem for $300. Called water softener repair they are coming about for more permanent fix on a Sunday. There call charge $100. Don't use mustang even if you are desperate right now. There is a reason they are the only plumbers that have availability.

M D.

Weather conditions aside, this has to do with me paying Mustang Plumbing $4,000 to put in a tankless water heater in our attic, and how inaccessible they were when we needed them. This past Tuesday, the heater burst. Water poured through the attic, my master closet (ruining clothes, etc,), and into my downstairs living room--three stories!! After calling the Fire Department to cut off the water, I placed my first of a series of desperate phone calls to their answering service. I finally got a supervisor who personally relayed my plight to Mustang Plumbing. She called me back to tell me that she talked to someone and they would contact me. I waited and waited. In the meantime, I called PipeOutfitters in Taylor. Not only did I speak to a most polite and sympathetic person, I set up a service call for this Sunday. She also had a tech walk my husband through the shut-off process. Later that afternoon, the tech followed up to see if we were ok, and I didn't have to pay them $4,000!!! It took Mustang Plumbing THREE DAYS to call me back!!--completely UNSYMPATHETIC, my plight meant nothing but $$--the more damage my home sustained, the more he could gouge me; AND they wanted to charge my credit card $400 BEFORE they would even put me on their schedule!! All I wanted was FIVE MINUTES of their time to SAVE MY HOME!!! I DON'T recommend them to ANYONE.

Jon W.

This outfit is absolutely pitiful. Upon missing their scheduled appointment, I had to make 3 calls to get to their service "manager" who then advised me that their service technician said I rejected their service. Not true, as he had me sign their price quote. I told the service "manager" this and he repeated that I didn't like their pricing and refused the service. He then said he could get me on the schedule for later in the week - oh, and any warranty issue I had would have to be between me and Rheem, despite the service tech saying they would work with Rheem since they installed the unit during initial construction of my home.

Long story short, mustang plumbing is overpriced and horrible customer Service. If you have any option at all, don't do any business with mustang plumbing.

Altaf A.

Spoke to Amanda. Used by Coventry Homers to install plumbing in my house. First, their plumber installed the Garbage Disposal on the wrong side of the sink.

When called them to come and fix it, they quoted me a price. It appears that they did this deliberately to take advantage of the customer. Instead of fixing their mistake they charge the customer. What a rip-off!

Stay away from them. I will also give negative review to the builder for using them.

J A.

Mustang Plumbing was referred to us by our builder to install a faucet to insure it would be covered by warranty. We paid $195 to have it installed which took the installer less than 30 minutes. We had paid for a premium faucet. Within two weeks the faucet began leaking. We had them come out and repair the leak. They did so at no charge, however, the technician made the leak significantly worse. We called them back- the scheduled another appointment but failed to disclose that we would now be charged to repair their poor workmanship.

The technician came out- told us there was nothing he could do and charged us $195 dollars. This was never disclosed. Had we known this we would have just purchased a new faucet and just had him install while he was here since we had to pay for a minimum of an hour.

This is such poor customer service and business practice. We will never work with them again.

Becki J.

they suck cant get stuff fixed despite numerous calls

they suck cant get stuff fixed despite numerous calls

they suck cant get stuff fixed despite numerous calls

Angeliqua A.

We had two separate issues and when we had mustang plumbers come out and "fix" the problem they made it worse. Curtis, the customer service manager, is rude! Called him Tuesday, left a voicemail and didn't call me back until Friday. He claimed he was out of the office all week but spoke to my husband that Tuesday. He has no customer service, is unapologetic or sympathetic. The lack of professionalism from a manger is unbelievable.

B. D.

Been trying to reach someone from Mustang Plumbing to get a simple quotation for over 3 weeks now. I've left at least 3 voicemails throughout that time. Why can't they understand that returning customers phone calls is the least they can do to prevent reviews from being posted online? Be professional ya'll. You're operating a business.