Murphy's Air Conditioning, Heating & Plumbing

Ken L.

Don't ever use Murphy's Services, Inc.. All they want is your money, and up yours if they screwup.
We used them for an installation of a heating system. We chose them because they were able to get us the system we wanted at a fair price. We had 3 bids, they were not the cheapest or the most expensive. All bidders had the same rating.
The contract stated that we would give 1/2 up front, ¼ when work began and the last ¼ when we accepted that the installation was finished. We originally were all set for them to start on Wednesday, April 7th, but they moved it to the next day. They would be finished in 2 days.
April 9th, about the time they were supposed to finish, we were informed of two things: 1 - The electrician wasn't going to make, and 2 - Someone had ordered the wrong part and the installation couldn't be completed until they were able to get it. This was Friday evening. We would not have heat or hot water for an indeterminate amount of time. No call from a manager to apologize or let us know when they would have the part, nothing!
OK, so no heat or hot water Thursday, Friday, Saturday, Sunday. We want heat. We want to wash. Shower? We are on our own to figure that out. Again, no call, no communication whatsoever.
April 12th, they show up with out informing us that they got the part, let alone they would be at our door before 8am. The part was installed, and the electrician showed up around 2pm to hook us up. He finished about an hour or two later. Did not talk to us other than to say ""your all set"" as he, literally, ran out the door. We assumed that it would work. Received an email with a receipt for the ¾ that we had paid and request for final authorization to pay the rest.
We were not given any manuals, or the warranty information, nothing. We were told by the installers that it was set up as it should be. No instruction as to what that was. I was not going to authorize that final payment.
That night the heat would not come on, the system was not working. The temp had dropped to 63 deg. Called Murphy's service, was told that it would cost $199 to have someone come out to fix! I went ballistic and the girl who answer agreed to send someone out and work out the billing with the installation dept.
The gentleman who arrived was not happy about having to come out. After about 90 minutes he figured out that the electrician did not connect the thermostats properly!!!!!
May 3rd, I called customer service to ask for the manual and any other paperwork we should have. I was told that they probably left it somewhere and I should look for. It was nowhere to be found and informed them so. I also complained about the installation taking so long and was made to feel it was MY FAULT!! And, that I should be more understanding! (?) I was the one without heat or hot water.
May 11th, Called again. Was told they were getting the paperwork together and would get it to us. And, that her boss would give us the first service for free. She initially said that was $500 but later said $299. That is not what a motel room cost to stay warm or get a shower!!!!! I asked for her boss and got his voice mail. He never called back.
May 12th, called again, asked for the general manager. Was told he was in a meeting. Left message. The GM did call me back later that day, promised that he would do right by me and the trouble I had been through. Later that day I got and email from him with the manual, warranty information, and rebate acknowledgement attached.
May 14th, the GM called to make sure I got the everything he sent and to say that he would get with his installation manager and that either he or the manager would get back to me by that Monday.
May 24th, having not heard from I called customer service and was told the GM was out of the office. I was informed that Murphy's had charged the final payment without any authorization.

Brian D.

Called because of a burner problem. They came next day and cleaned ignitor. Reasonable price and fast service.

Michael M.

Had them come to give me a quote for a new boiler and hot water heater. Estimator was nice enough but not thorough. Just looked around, didn't really measure or take notes of project like other companies did. He said he would send me the quote the next day since he was leaving for vacation. Never heard from him. Waited a week and called the office. Office staff also was nice enough, but couldn't give me an answer on if the quote was in the system or not, and told me to check my email spam folder. Waited another 2 weeks, still no quote. Called again, got told to check my spam folder AGAIN... and that they would email the estimator to see if the quote was done. Never heard from them again so I stopped trying. If they couldn't handle sending me a quote, why would I trust them to install one of the most important system in my house?

Robert T.

So far Murphy's has installed new Central Air and a new Gas Boiler at our home. I had a small bonus check so splurged on a Generac whole house 16kw generator. Again, Murphy's got the call.

T\After six months the generator ended up having a magneto and power board issue. Very complicated to diagnose. Hats off to Dave Byrnes for sticking with the diagnosis flow charts and manuals to get to the bottom of the problem. And of course it was all outside work in cold weather!

Murphy's should be your first and only call. Plumbing, heating, cooling, and now emergency power...they are terrific!

Jack C.

buyer beware ! rip off company ! they will say parts is not available when it is to make you buy a new furnace. they do poor quality work. They won;t even put screws back on the system covers and left a dirty mess

Eranne D.

Horrible customer service, charged my credit card for a service I never requested, and was never performed. Eventually (weeks later) credited my card, only after I contacted my credit card company. No one ever called to apologize or follow up.

Doug D.

Another Ripoff, that's it. The technician stood in the closet, where the heating unit is, his back to me and on his cell phone. After over an hour, because they can charge for additional time, he then comes out and states that he doesn't know what the problem is. That will be $260. You don't know what the problem is sir? Right.

I FIXED THE PROBLEM MYSELF. The electronic panel had a flashing light, on the back of the metal panel removed is a diagnosis of those flashing lights. I bought the part on e-bay. The part, $2.50. I put the part in myself. The weasels at Murphy Services need to be routed out.

SAVE YOUR SANITY AND MONEY * * * * SEEK HELP ELSEWHERE

Rod P.

Diagnosed Problem with heater and told ME to order the part and fix it myself 200 dollar charge, not interested in fixing anything just hit and run charge FRAUD!

M R.

I have read the negative comments about Murphy's and I've got to say this is not my experience with the company. I have a really old house, with really old plumbing, and trust me, NOBODY wants to work on it. I have had three outstanding repair experiences with these guys, and honestly, they don't charge any more than any other technician in the area.

X. V.

I am extremely disappointed in the service I have received from Murphy's. The technicians who come to your home do good work, but GETTING THEM HERE is an unbelievable pain in the neck. When you call to request service, the rep intakes all of your information, but doesn't actually schedule the service call. The scheduling is apparently done by another team, which is supposed to call you back with the date/time. I paid for their Comfort+ Plus service, which is a full maintenance plan and includes PRIORITY SCHEDULING. I hate to see what regular scheduling means, because as a priority customer, I have to call back a 2nd or 3rd time to get my service actually scheduled. I can understand if a delay happened once, but this seems to be more of their standard practice. These issues are symptoms of a poorly managed organization, or perhaps one that has expanded beyond its capabilities. At any rate, I don't plan to renew my maintenance plan and am currently looking elsewhere for HVAC/plumbing services. Save yourself the hassle...go directly to someone else!