MSE Plumbing

Laurie P.

Home Warranty sent this company out to repair bathroom faucet. Technician replaced faucet with some off brand that was not UPC. The new faucet sprayed outside the sink and made a mess. Called back and they tech came back and the the problem was not fixed and several months went by and the faucet was leaking under the vanity and made a huge mess. If I had not discovered the leak when I did it would have caused permanent water damage to my vanity. Called home warranty company and told them never to send this company again. Another company just repaired the mess he left today.

Karon B.

We purchased a home warranty for our new house, and ended up with plumbing problems. MSE Plumbing was contracted to come out and fix the issue. They arrived, and since we didn't know where the main clean out is, so the plumber said to call him when it was located. We had them come back and pull the toilet and run a snake to clear the line to he tune of an extra 125.00, the plumber said we should be clear now. I went to use the toilet and it immediately backed up. I called the company and got a recording and never got a call back from the office. Then the home warranty people called to advise that MSE plumbing could install a main clean out to the tune of 2400 to 2700 EXTRA. We informed the home warranty company that MSE plumbing personnel was rude, couldn't wait 5 minutes to get an answer from the previous owner as to where the main clean out was, and they are totally incompetent. ******************this is the worst company ever********************

Danielle M.

I was really worried given the reviews on here. It's either great or terrible. Luckily, I got Jamil (aka Jay) and he was amazing! He did fix our problem (clog) and took the time to walk me through all my questions, gave me preventive tips and showed me how to fix one of the clogs that occurs in the garbage disposal. Based on the reviews it must just depend on who you get. Thumbs up for Jay he was great!

Rebecca C.

The first person MSE sent was Mason. He didn't know how to fix the faucet. As a matter of fact he made it worse than it was. He left saying that it needed a new part to fix it, but he never ordered it nor call or came back. The second person that came, Eddie promised to call back that evening or in the morning after sending the report to the insurance company, but instead he sent a report stating that the part broken wasn't normal wear and tear. Yet we still pay monthly to American Home Shield and we were billed $75 for them coming out. Unfortunately AHS has horrible companies that they use and there customer service is really poor!

Elizabeth H.

We were concerned about the negative reviews. We had no choice but to use our home warranty company referral which was MSE Plumbing. We were pleasantly surprised and pleased with all aspects of the service. The initial contact with the office, setting up services and follow up was timely and efficient. Andy the technician was on time, professional, knowledgeable and fixed our plumbing issue. We would not hesitate to recommend Andy from MSE plumbing.

R C.

Andy was sent to fix my broken water heater. He was on time, quick and very knowledgeable. Great job!

Miki S.

Call and call and call their number.
99% of the time you can't get through. No website, no voicemail, no email... Clearly not wanting to do business or be a business.

Keith S.

Do not use this company. My warranty company, American Home Shield sent a guy named Mason from this company to fix and replace my faucets. He did not fix nor did he replace. The warranty company had already paid his company. I called the company and was promised a call back, but they never did. After 5 days of consistently calling my warranty company, I was told MSE would not come back out and repair because it was not a warranty item. If it was not a warranty, they should have given us an estimate to repair. Lack of customer service very evident here. Just canceled my warranty and will use Bonney from now on. They showed up, gave estimate and even took video of how MSE put my family in harms way by what they ""attempted"" to fix.

Pepper L.

Terrible plumber came to fix and explain why our water heater and water softener drained by my husband, poured 5 buckets of golden colored sand into the gutter. The plumber didn't drain, fix, replace, turn off , or fix anything. I had to call another plumber from American Home Shield, who lied about turning off the water softener. An excellent, well versed, knowledgeable professional water specialist from California American Water repaired everything, including my confidence in employees.

Amela C.

MSE Plumbing came through for us! Water heater conked out the other night and I called our home warranty company (AHS) yesterday. They instructed me to call MSE Plumbing and Mason was scheduled to come out today. He showed up on time, was polite, friendly and did an awesome job replacing a bad thermocouple in less than half an hour. Problem solved! I was concerned with all the negative reviews and quite grateful for the very positive experience!