MSE Plumbing

R C.

Andy was sent to fix my broken water heater. He was on time, quick and very knowledgeable. Great job!

Miki S.

Call and call and call their number.
99% of the time you can't get through. No website, no voicemail, no email... Clearly not wanting to do business or be a business.

Keith S.

Do not use this company. My warranty company, American Home Shield sent a guy named Mason from this company to fix and replace my faucets. He did not fix nor did he replace. The warranty company had already paid his company. I called the company and was promised a call back, but they never did. After 5 days of consistently calling my warranty company, I was told MSE would not come back out and repair because it was not a warranty item. If it was not a warranty, they should have given us an estimate to repair. Lack of customer service very evident here. Just canceled my warranty and will use Bonney from now on. They showed up, gave estimate and even took video of how MSE put my family in harms way by what they ""attempted"" to fix.

Pepper L.

Terrible plumber came to fix and explain why our water heater and water softener drained by my husband, poured 5 buckets of golden colored sand into the gutter. The plumber didn't drain, fix, replace, turn off , or fix anything. I had to call another plumber from American Home Shield, who lied about turning off the water softener. An excellent, well versed, knowledgeable professional water specialist from California American Water repaired everything, including my confidence in employees.

Amela C.

MSE Plumbing came through for us! Water heater conked out the other night and I called our home warranty company (AHS) yesterday. They instructed me to call MSE Plumbing and Mason was scheduled to come out today. He showed up on time, was polite, friendly and did an awesome job replacing a bad thermocouple in less than half an hour. Problem solved! I was concerned with all the negative reviews and quite grateful for the very positive experience!

Laura S.

MSE plumbing was a lifesaver! I worked through our home warranty company and MSE rushed the job for us so we didn't have to go the weekend without hot water. Andy was wonderful and very efficient. He explained everything well and Sophia in the office was very pleasant.

Michelle R.

This company is HORRIBLE!!! I'm not happy that my home warranty company sent them to my home. LAST Friday (8 days ago) this company was sent out to fix my broken water heater. The technician said he needed to order a part and that he would order it on Monday. Turns out he didn't order it till Wednesday and now the order won't be in till today. Okay, fine, but the technician is not in the office today!!! What is that?? Do they ONLY HAVE ONE technician. My children and I have not had hot water since LAST FRIDAY...and now it seems we won't have hot water all weekend again. Do NOT under any circumstance hire this company!

Ali M.

Poor service, they do not answer their phone. The do not provide job update. You have to chase them down all the time. I would not recommend them to anyone.

Angel S.

This company is the worst, don't call them if you need anything done! They don't even deserve a 1 star!
We needed our hot water heater fixed, they came out on Monday looked at the hot water heater and Jay the tech said he has to order a part. We waited until Thursday to start calling them. I finally got Jays cell phone and he said that GE messed up and didn't send the part. Even if that is true why didn't Jay follow up to see what's going on. Jay said nobody likes working on GEs when he first saw the 4 year old water heater. Now when we call MSE as soon as they hear the address they hang up because they know they messed up. I wasn't rude to them in any way so there is no reason for them to treat us like this. They are rude and they really suck and I want everyone to be aware!

Christy M.

This is by far the worst experience I have ever had with this company. This clown Andy was not a plumber by any means, he was looking up on YouTube to see how to fix something! ? Bad sign and then he didn't even fix it, he tightened it!
If you get these clowns make sure if it's your warranty company to say no and ask for another company.