MSE Plumbing

Stephen B. W.

For those of you that think I may have over reacted. I'd like to share a photo. As the saying goes a picture is worth a 1000 words. This is the faucet that is on 3 months back order.

Sandra G.

I could give this company zero stars. One of the tech. came to my house started yelling at me, disrespecting me in my own house. He said if I wanted the service or not. I asked if he could wait because I wasn't understanding why he was charging me more, if he could explain why. He said he didn't have time, that he had other customers waiting and walked away. On top of that I called the company MSE PLUMBING the receptionist also gave me attitude and hung up the phone on me. Under no circumstance should you use this company.

Aysha S.

Under no circumstance should you use this company. If your warranty company tries to send them out, request another company. The number listed is disconnected, but they are still operating. They told me things weren't covered that were and after 3 months, the issue is not fixed. I feel like they try to get the money from the warranty company AND money from you for things that ""aren't covered"". Don't trust them.

Bar K.

Wish i could give them a 0 star. Not only did they take a week to get a part I could have gotten at home depot but they flooded our garage, cost us more than the work done.

Karen F.

I was concerned when my home warranty company assigned MSE to my repair based on reviews. But Jamil arrived on time, was extremely friendly, courteous, and professional. He fixed the problem and helped us with advice on the kind of preventative maintenance we could do ourselves moving forward so that we don't run into this issue again. Could not be happier with the service.

Will M.

This company is the biggest joke and scam. It has taken 2+ months and they still haven't fixed my sink. They do not call back at all!!! Or give any information on the status of my service. Literally the worst company I have ever had to deal with.

Randy R.

Jamil called before arriving, he arrived on time, solved the problem and performed the whole job professionally and with a very pleasant attitude! MSE was scheduled through our home warranty policy. It was nice to see how well the process worked. We got timely calls from both the warranty company and MSE, and we had email notifications at appropriate times so that we knew what was happening and when.

Thanks!

Todd S.

Trying to to return a phone call and all I get is a voicemail saying they're on the phone with somebody else and their voice mailbox is full I called the number on Yelp and it's just busy how am I supposed to communicate and get through with this company if they don't even delete messages in their voicemail box shows me their not concern with their clients so I am trying to cancel my appointment that was set for today but since I can't get through here's my notification

Jay S.

LOL I can't believe I am also leaving a one star review but I can't help my experience.

I am canceling my warranty with AHS once my contract is up because they send clowns like MSE plumbing. I have a feeling they are only in business because of the home warranty companies.
Anyway, I had a leaking sink.
The plumber arrived and looked under the sink but didn't even bother turning on the water to see what the leak looked like, he just took my word for it that it was leaking. He put some silicone puddy on the valve and wiggled it around, told me to wait 24 hours to use it.

24 hours later I use it and the water is GUSHING OUT. So now we have to wait another 2 days to get a follow up appointment and guess what - I had to take another day off work to wait for them.
The same technician comes back and on the tracking on my phone it says he will be here in one minute. I look on the map and he is sitting two doors down from my house but not coming to my house. I look out the door and see him sitting in the van. He waited outside my house for about 20 minutes before coming in. Either on a break or Lilly gagging around; whatever the case, don't tell me you will be there in one minute and then hide.
He came in and it turns out he didn't lock/flip a switch at the back of the valve and that's why the water was leaking.

Laurie P.

Home Warranty sent this company out to repair bathroom faucet. Technician replaced faucet with some off brand that was not UPC. The new faucet sprayed outside the sink and made a mess. Called back and they tech came back and the the problem was not fixed and several months went by and the faucet was leaking under the vanity and made a huge mess. If I had not discovered the leak when I did it would have caused permanent water damage to my vanity. Called home warranty company and told them never to send this company again. Another company just repaired the mess he left today.