Mr Waterheater

Rae R.

When I bought my house, one of the scariest things on the inspection was that my water heater was ""beyond life expectancy"". For the past 5 years, I have been dreading the eventuality of a costly and traumatic replacement. As it turns out, I had nothing to worry about. Not only were they competitively priced, but they were also quick, and upfront about everything. The person who answered the phone priced out the job based on the specific model tank I would need, and then explained exactly how the replacement would go down. From the time I called to the time the job was done, less than 4 hours had passed. Hands down the best experience I've had with anyone working on my home.

Richard B.

Waterhester went on weekend. Called mr Waterhester Monday morning when they opened at 8AM they said they would be out the same day about 1 to 3. They called back and said would be able to get someone out around 930. And that's when they got here 2 men and looked it over gave me what I thought was a fair price and finished In under 2 hrs. Did the job cleaned up after them and was gone. Couldn't recommend a company more than them

Matt F.

Great response time and I appreciated the professional way they respected my home when they came to replace my waterheater

Steve L.

I found my 12 year old water heater leaking water (thankfully into a floor drain). Water was pouring out rapidly. I called Mr. Waterheater at 11:00AM and by 3:00PM the same day I had a new hot water heater installed. They were seriously at my house less than 2 hours after I called. They removed the old heater and cleaned up everything. They were also $300 less than the first place I called. Great job team!

Jake S.

We were having some issues with our water tank leaking, so we called Mr Waterheater. They returned our call immediately and sent out a technician as soon as we were available to have them come. The service on site was extremely friendly and quick. They walked me through what was causing our issue and even gave me the option to fix it myself or shop around if I wanted without any pressure. I opted to have them replace the necessary parts and the technicians did a great job. 100% would recommend them and will be working with them again if needed.

Megan M.

If I could give a negative star rating, I would! They are a TOTAL RIP-OFF and, in my opinion, are intentionally taking advantage of female homeowners. The first time I called about my specific issue I was told over the phone that they no longer have parts available for repairs due to COVID and I would have to buy a new tank for $850!? As a single woman who has lived in my house for 23 years as well as having a Harvard MBA, I figured out the issue of the hot water heater. I called the company again explaining the specific issue and was told by them it would be a simple repair which would cost between $200 to $300 with labor. When the serviceman arrived this morning, he told me in two seconds, I need a new hot water heater for $1000! And, the serviceman refused to put in the part I initially requested! It does not take a Sherlock to realize, I am being played! AVOID THIS COMPANY LIKE THE PLAGUE! Some of my Harvard friends (who were in Law instead of my MBA program) now work for the DOJ. I look forward to telling them about my ""experience""!

Don B.

NEVER USE MR. WATERHEATER! I called to help with my Rheem water heater that was installed less than 6 years ago (they did not install) but I called them because they provide Rheem warranty service. When I called they said they charge an $85 service charge. Then $45 per 1/2hr after the 1st half hour. The plumbers showed spent 5 minutes messing with the controller and said it needs a new controller. They called Rheem, ordered the part, this took 20 minutes tops. Next thing he said I owe him $130. I said it should be $85 as it was less than 1/2 hr. He said no it is $85 to walk in the door plus $45 per 1/2 hr. He texted his boss but boss didn't respond right away, so the plumber said just pay me $85. Next thing I know I get a call from his boss, very forcefully said you refused to pay $130. I told him what was explained over the phone to me when scheduling. He ended the conversation with ""Don't Ever Call Us Again"". Don't worry, Mr Waterheater I won't ever call you for any of my 19 units I own, nor provide your information to any of my clients (remember I'm a real estate agent). You have burned this bridge over $45.

Ruth G.

A bird found its way into my hot water tank flu and I can tell you it was smelly. Mr. Waterheater arrived as promised and had the whole mess apart, cleaned and the waterheater humming to perfection in a matter of minutes. There was no evidence of anything a fowl when they departed.
I will recommend this company to everyone I know. Reasonably priced and easy to work with.

Amanda R.

Our hot water heater began leaking on a Saturday night during covid 19. We called around 11pm and a team was there to replace it the next morning at 10am. We felt very safe! They called and came through our garage , wore masks and gloves and we simply left our credit card. They called us via cell phone while we stayed in another floor of our home. They explained what was wrong and within the hour replaced the entire heater and were gone no contact. Good pricing for a weekend call and total replacement. Highly recommend

Sarah M.

I decided to finally get some water heater repairs done last week and reached out to Mr Waterheater after seeing some of their ads. I had low expectations based on recent experiences with some area plumbers, but I was blown away by how professional, prompt, AND affordable Mr Waterheater was. I called to inquire about services and was offered an appointment that same day. The quote I was given on the call ended up being completely accurate, and I paid towards the lower end of what they had quoted. The technicians were polite and completed the work quickly and efficiently. I will absolutely call Mr Waterheater again if I need future work.