Mr Waterheater

Robert Y.

Very poor installation out of the Pittsburgh office. Technician left my property with a gas leaking pipe. He had a gas monitoring device in truck but never tested the line. His manager John said it wasn't necessary. Terrified my family thinking the house could blow up.

RY

Ken B.

Just had our 10 yr old power vent gas water heater spring a leak. It's a specific Bradford White model that fits our low headroom basement. Called and explained the situation to the nice lady who answered the phone, who understood exactly what we needed. New unit was installed that afternoon(!) by a polite and competent plumber. Price was fair, I thought, even including some gas line modifications and installation of my own expansion tank.

These are super nice folks to deal with. Highly recommended.

Emily S.

Had Mr. water heater out to fix a pilot light that keeps going out. The tech and what seemed like his child were extremely awkward and wouldnt speak unless to mumble to himself. Did not tell me what they were doing and then called me out to the vehicle to sign and then left. Were clearly eager to be done. A few hours later, no water coming out of the hot at all, they didnt turn it back on. I am not plumbing savy. Thankfully the second tech was very helpful and talked me through turning it back on.

Kathleen C.

24 hour service! I love the fact that I was comfortable in my home while they were her took only an hour and Matthew and Ray were the greatest guys ever! They explained everything so I could understand no pressure to buy upgrades just explained that it was available. I love repair guys like this!!

David C.

Found the tank leaking Friday night. Called as soon as they opened at 8 the next morning. Scott answer immediately, asked a few questions and set up an appointment on Saturday afternoon. Nick installed the new tank under two hours. Very professional and knowledgeable. Put tarps down to protect the finished basement and did a quick walkthrough after the install.

Alex C.

Sorry I have to give a star at all. Drained the old tank all over our basement floor. Soaked the floor and carpet which now must be removed. My wife asked them to use a hose to drain the old tank .... they did not listen. They did however move my washer.....left it off balance...left it dirty since they used it as a tool bench...and were also rude to my wife.

I called John who said he would have a restoration company contact me to at least get rid of the old carpet. When they called....they wanted to charge us for such a privilege.

Im truly sorry I ever contacted them. A higher price and a few days of cold sjowers would have been worth it over dealing with this.

M P.

Had a new water heater up and running less than 24 hours after contacting John at Mr. Waterheater in North Versailles. Their prices were very reasonable and the service technician was done in less than 2 hours. I would highly recommend them.

Rich N.

I contacted Mr Waterheater on a Sat., as my tank was leaking. They came early Monday, as promised. The installers were very professional and did an excellent job. My complaint is with the price I was quoted. The quote was for $700. No mention was made of any additional fees. The bill was an additional $90, $30 of which I ok'ed to move the expansion tank. There was a $10 removal fee, which I was not told about & an additional $50 fee because I had a water softener. When I called to question the price, I was told the quote was between $700-$750. It was not. When I originally mentioned the water softener, I was told it would be no problem. These were, pure and simple, add on fees because they knew they could do it. I'm not a complainer, but feel I was taken advantage of. If they insist on the other quote, I would challenge them to replay the call, as most companies record their calls today.

Ron W.

Our hot water tank started leaking on Friday. We called our heating/ air conditioning company who would replace it for $1200. We tried a former heating /air conditioning company who put our last tank in 13 years ago.
They wanted to come to our house and would quote us a price here. I spoke to mgr and I insisted on a price first. They quoted me at $2200. I called a plumber we had used and he recommended Mr. water heater. We called and were quoted a price installed for just over $800 for a gas heater with 12 year warranty. They came first thing the next morning and were very professional. Took the old tank away, changed some fittings and moved the expansion tank. We were very happy using them and believe they offered the best price.p and great service.

Kate S.

I had a new hot water tank installed by Mr. Water Heater. One month later we had a pipe leak on the pipe they installed. They came and repaired but blamed us for putting pin holes in the pipe. Who would do that??? Anyhow they did repair it with no additional charge. One year later, same spot on pipe broke and now we have a big leak. It's Sunday and they want $150 for Sunday $75 service fee and $35 per hour labor. We explained that it is the same problem they said they fixed 13 months ago and could they waive the $150. Nope they would not and they also reminded me that they had a record that we made pin holes in our pipe...hahah. Like I said, who and why would someone do that. We chose to forget about them and explore another plumber available on a Sunday. I recommend you call Roto Rooter for your plumbing. The plumber was exceptional and informative. He took one look at the leak and said someone basically put a temporary fitting on your pipe and it is lucky to have held for as long as it did. They also did the job for less than what Mr Water Heater quoted us. Mr. Water Heater was wrong and refused to accept responsibility.