Mr. Rooter Plumbing of Traverse City

Chad C.

Website says they install water heaters. I needed a water heater installed and some drains for a new project. It seems they only do service calls and charge $99 up front even to come out. Heads up people, good info to know.

Chris F.

We had a typical hair-and-grease blockage in a waste line that stopped our kitchen sink and main bathtub. We could tell exactly where it was but didn't have a snake long enough and didn't want to get frustrated, angry and sore. Luckily we called Mr. Rooter and their excellent engineer Caleb Williams came the next morning. He arrived earlier than anticipated, but not so much earlier that it was inconvenient, agreed with my wife's diagnosis and fixed everything within an hour.

The fee for that level of service and efficiency was entirely reasonable, Mr. Williams was polite, professional and surprisingly enthusiastic about what he found in the waste pipe, and I'd recommend this outfit thoroughly. Ask for Caleb Williams by name, he was great.

Mathew G.

Overpriced and horrible company. Yes period. they can to unclog my toilet and later that same day it started to leak they would not come out and fix it and kept on blowing me off. A drain and toilet snake was $414.00

Michele S.

Always on time for appointments, fairly priced, service appointments are available quickly, they always call ahead to let you know they're on their way and always confirm the appointment the night before. The work is done to perfection! Today, this beauty was pulled from our sump pump drain line.

Sam S.

Came to my rescue once again. Julie helped rework schedules to get Cory out to clear my sewer, which was totally blocked. Got it handled quickly and efficiently. Awesome!

Susanne M.

We had water damage bathtub drain was old
Mr.Rooter responded very fast
And fixed it right away .
We are very pleased with there work had them for different jobs already and always satisfied .

Kattie S.

If I could give no stars I would. DO NOT TRUST THESE PEOPLE. The receptionist, Julie, assured me the estimate was free. And no work would be done unless I agreed with the price. However he charged me $175 to tell me my septic tank was full! We never even discussed this. He was here for 10 minutes for $175. When I called to talk to someone the manager refused to talk to me. Terrible customer service and they rip people off.

Brittany W.

Had a drain backup in the middle of our commercial kitchen on a Friday morning. The gentlemen seemed aloof and not interested in figuring out the issue except for the easiest solution. He used a device to clear the line for 50 feet. Paid at the time of service over $220. By Sunday morning it started doing it again so we called back to see if they could come out try something different or go farther down the line or send someone else who could find the problem. The lady who answered the phone was not nice and seemed inconvenienced about our issue. We were having a horrible fluid backing up into our home but she was the one with the attitude. Which caused us to get upset, naturally. Had to hang up couldn't even speak to her anymore. Do NOT recommend their service.

Timberlie Y.

Your team was very quick to respond to our problem! I can't thank you enough for making our day run smooth!

Michael L.

Called what I thought was a local plumber, but got Mr. Rooter. Needed technician to install a replacement dishwasher in our cottage. Scheduling was quick and efficient. The technician, Dick Anderson, arrived on time and immediately assessed the situation and presented the invoice. Once we agreed on the scope of work, he began removal of the existing machine. Unfortunately, and unknown to me, the previous cottage owner installed the existing machine poorly which made removal considerably more complicated. Dick worked diligently and eventually got the old washer out. The next obstacle was not having all the correct parts to install the new dishwasher. He then was forced to make a 30 mile round trip to acquire the necessary parts. He was then able to install the new one quickly. My kudos to him for his diligence and professionalism.