Mr. Rooter Plumbing of Toledo

Sarah T.

The workers that came out to my house were very nice, professional and fast to fix my problem. But their manager Adam is terrible. I called 4 days in A row 2-3 times a day to get the video and pictures of the pipes they worked on for my insurance company and they never got back to me. Then randomly after calling for days I am woken up by two men from mr rooter on my roof getting pictures and videos of my pipes because ""they lost the footage"". They did not let me know they were coming, they did not have permission to go on my roof and they did not have permission to come on my property. Called to talk to a manager as to why there were men at my house and did not get a phone call back or response until I called again and threatenes the BBB then all of a sudden im on hold to talk to the manager Adam. He did not apologize for not calling me back for 5 days and blamed everyone else that worked there as to why He didn't call me back.

What's crazy is a I got phone calls and voicemails daily for the last week asking when i Want them to come out to do a $16000 job. So you can call me non stop to get money but can't call me back about videos and pictures from a job that I had already paid for? this company is a big scam, they don't care about you as a customer unless you are giving them money right then and there. Also I got other plumbers and contractors to come out and look at my pipes, they said that it would cost not even a third of what mr rooter quoted me. Huge scam of a company and their manager Adam is terrible at his job and with customers.

G W.

They came out unclog my kitchen sink and during the process damage a pipe that cause a leak so I call the manager to let him know that one of his plumber cause a leak while trying to unclog my sink. He stated to me that I was just trying to get some work done for free .I was stun to here that, this is how a manager respond to a paying customer. Ok mr. rooter that's the last time you will here from me. Buyer beware , used car salesman


I wouldn't call mr. rooter nothing in toledo ohio

Dawn M.

I live across the state line in Michigan. When I called to set up an appointment I made sure they knew this. I was assured they service this area. Technician arrived on time, we talked about my backed up floor drain and he gave me a price of $900-something to hydro clean the drains. When I hesitated, he dropped it to 675 or so. I reluctantly agreed & he said he had to ""get gas for his truck then go back and get a different truck because he didn't have the right equipment"" to do this job. Said would take about half hr. An hour and a half later I called, then had to wait for a manager to call me back. When he did, I was told the tech would be there in an hour, that a truck was down and that he would drop another $40 off the price. 15 mins later I got a call from the receptionist stating ""you have to call Mr Rooter of Michigan. We don't go out that way."" I said, what are you talking about, you were already here?? She said yes, but we're not coming back. What a horrible way to do business. I wasted many hours of my day waiting for these jerks.

Christopher G.

I would have given this organization a zero but they never showed up so could not rate their service. Asked for emergency service due to having a gas leak and three days later they called and said they now had a technician available.
Initially had to badger them to get updates but by the second day they were calling with updates ""the technician was still busy. We waited around for three days.
If you need help, do not use Rooter Organization. If you have nothing but free I guess you could try your luck.

Kandyce R.

Two stars because the receptionist was so sweet and professional when we called to clarify a complaint! The manager (Brian, Brad? Not sure. He wouldn't repeat his name when asked.) was very unprofessional. Admittedly my husband was upset and dropped some profanities but his tone was level so it's not like he was popping off on the guy who spoke to him like it was a school yard fight and ended up hanging up on him. They overcharged, didn't thoroughly explain the charges, and did not show the video footage upon request. Rather, the tech said ""well, I just put everything away..."" when my husband requested to see it. Go somewhere else instead.

Brian P.

Had 2 guys come out to replace less than 7 feet of pvc piping and have them mount it against my wall. They gave me a estimate of $680. I thought they were mistaken but they confirmed it would be that much. After I showed them the way out of the house they knocked on my door 2 minutes later and said they could do it for 400 dollars. I told them absolutely not. These people are out here to gouge the people and pocket as much money from you as they possibly can. There's no doubt they are absolutely trying to take advantage of their customers. I called another plumbing company to come out and they did the job for 285. These crooks at mr rooter were literally charging me way over double the amount than the other plumbers. I would never recommend their services and will be following up with the bbb.

Dennis C.

First they don't arrive even close to an hour as stated in their advertisement ,in my case they never arrived. It would have been nice for a call stating that there was a problem. If there was a half star that's what I give them. I should have check yelp before relying on their advertising.

M J.

I called them out for a floor drain that was plugged. They were scheduled for the first job the following day. They showed up just before noon. The tech painted a picture that it would take a hydro jet over a cable to get the job done. He quoted almost $700 and had me sign some forms on an ipad. He did give me a coupon that got it down to $625. Reading the fine print on the ipad would have taken longer than the job itself. Between the sales pitch, setting up the job, completing the job and putting his equipment away, it was 45 minutes. After the fact, I called a competitor and was quoted $135 per hour. PLEASE learn from me. Save your money and call someone/anyone else. I gave them 1 star because the did get the drain unclogged.

Joe S.

I got scammed by these guys. Plan on a hard upsell for their 'waterjet' service. The service guy told me 'from the house to the street is clear', then later told me that was where the clog was, and he could only get to it using their 'waterjet'. Also - it cost me $900 to get the drain cleaned. After it was over, I did some research online, and found out $900 was pretty 'normal' for a service call from these guys. I would not use this company again.

Lynda H.

Mr Rooter was called to repair/replace broken sewer drains under home with slab floor. They said a concrete saw would be used to access pipes. Next thing they have a jack hammer which is shaking whole house. In doing all this my HVAC ducts were broken and the vent duct for my dryer was crushed. Spray foam was used around pieces used to repair HVAC ducts. This seeped into pipes and clogged them shut. The dryer vent is still partially clogged even after their repair. My fiberglass shower had to be removed to access pipes under it. The workers lost some of bushings for the glass door. It does not close properly. I will have to order new ones from the company. When reinstalling kitchensink the old air vent was reused and consequently failed, causing sewer gas to leak into kitchen. The Rooter man denied reusing old vent . I had to replace it myself. Door to bathroom was gouged badly. They did reimburse me for a new door. Now I have to pay for finishing door and installation. This company is probably very good at unclogging pipes and minor jobs. After paying them thousands and thousands of dollars, I don't recommend them for any major repair. Careless and rude workers. Neighbor complained to me there were cigarette butts in his bushes.