Mr. Rooter Plumbing of Toledo

Lynda H.

Mr Rooter was called to repair/replace broken sewer drains under home with slab floor. They said a concrete saw would be used to access pipes. Next thing they have a jack hammer which is shaking whole house. In doing all this my HVAC ducts were broken and the vent duct for my dryer was crushed. Spray foam was used around pieces used to repair HVAC ducts. This seeped into pipes and clogged them shut. The dryer vent is still partially clogged even after their repair. My fiberglass shower had to be removed to access pipes under it. The workers lost some of bushings for the glass door. It does not close properly. I will have to order new ones from the company. When reinstalling kitchensink the old air vent was reused and consequently failed, causing sewer gas to leak into kitchen. The Rooter man denied reusing old vent . I had to replace it myself. Door to bathroom was gouged badly. They did reimburse me for a new door. Now I have to pay for finishing door and installation. This company is probably very good at unclogging pipes and minor jobs. After paying them thousands and thousands of dollars, I don't recommend them for any major repair. Careless and rude workers. Neighbor complained to me there were cigarette butts in his bushes.

Charles H.

Had some plumbing issues yesterday so caller Mr Rooter and they could not guarantee to come out as it was later but they scheduled me the next day between 10:00 and 12 noon. I got a call about 11:45 saying they were running late. Got another call about 1:00, same thing. Then another call around 2:00 or so, same story. Then a little after 4:00 I called them and then they told me they cannot come out at all, and they never bothered to contact me to let me know . What a lousy way to run a business. They asked me if I wanted to re-schedule for the next day----- are you kidding me ? Why would I want to do any business with a company that in my opinion is not reputable and has awful customer relations ! I will NEVER call them again and I will NEVER recommend them to anyone.

Mary M.

I had Mr. Rooter out in October to have the main drain in the house cleared. We were having the same problem today so I called Mr. Rooter back. Lisa answered the phone and was extremely helpful and apologetic with our issue. The technician came out fast, within an hour of my call, and re-cleared the main drain honoring their warranty! Thank you for doing what you say you will!

Bobcat437 ..

Worst experience ever. Cancelled the first appointment and never showed for the second. I called to complain while waiting all day the second day and the receptionist got an attitude with me. I will NEVER deal with this company again.

Niki K.

Bad experience (after previous okay experience) with Mr. Rooter of Toledo to share. Short version: Made an appointment, they didn't show. Long version: Water was streaming out of our wall, we made an appointment in the morning for a plumber between 4-6pm, we called them at 5:30 to check the status of our appointment, the said they were on the way, we called again at 6:15, they said they were on the way, we called again at 7:15, they said it got too late, so they couldn't come. If Mr. Rooter was up front with us, we could have gotten another appointment with another company, but now we have to pay a 24 hour emergency company to come and repair the pipe as water pours out of our wall. Avoid this company.

Susan S.

First off, I must say that the people who answer the phone at Mr Rooter are extremely pleasant and professional. It was no problem when I asked to change the appointment window (two-hour window) and to reschedule my appointment for the next day. I spoke with several people during the scheduling process and all were extremely pleasant.

Second, Patrick, the technician, showed up exactly as scheduled. He was extremely professional and gave me an estimate that I agreed to before he began the repair work. He successfully fixed a toilet, resolved a water pressure issue, and installed a new shower head. He also pointed out an issue that could require service in the future. I opted not to have it done immediately.

I think the price was reasonable based upon work performed.

I would recommend Mr Rooter and wouldn't hesitate to contact this business again.

Sean D.

DONT WASTE YOUR TIME OR MONEY, they deserve 0 stars !!! Scam artists, they came out and quoted 625.00 to change an outside faucet. When I laughed at 625.00 he dropped the price to 400.00, then dropped to 300.00 to which I still rejected . I called a competitor and got it done for 150.00.

Laura T.

Used Mr Rooter when we first bought our house back in 2015 and paid around $275 to have our drain snaked from tree roots. Was satisfied with the job they did. They also gave me a $50 off coupon to use next time they came. Fortunately did not need them until now 2017. Called them out and they gave us an estimate of $407 to snake our drain. Absolutely insane. Sorry those prices are too astronomical for this family. We called someone else local who came out within the hour and charged us around $150, definitely much more affordable.

Chris M.

Would probably give a zero on customer service if I could. Contacted them at 7:00 am. Set appointment for 3:00-5:00 pm window. Knowing that I would have to take a half vacation day from work to meet them. At 5:00 they called and said their plumber was running late and couldn't give a time when he would be there. Called back an hour later with the same information. Could not give any idea of ETA. At 7:15 called again and said that they are still waiting to hear from a plumber to assign to my job. They advertise how they are such a reputable company and professional however professionals don't leave their customers hanging for 4 hours especially when you have to take off work to adapt to their schedule.

Amy A.

Greg came out to my daughters house because we had water coming from the main drain. He looked at it and said it had calcified . Could not get the top off the 2nd drain, said they break easily and cost $125-$150 to replace. Offered to do the work for $1200-$1500. We said no thank you. Called a competitor and when they came they said it was just tree roots. Completed the job for $260. Wow!