Mr. Rooter Plumbing of The Tri-Valley

Liza D.

Overall the service was excellent from the initial call to job completion. The call center who took my call was very professional and personable. The technician, Steve Amos, was very professional, extremely knowledgeable, and very patient with explaining the problem and solution. In addition, Steve was very prompt and great with returning my calls. Considering the toilet problem I had, my experience with Mr. Rooter was excellent.

Dan D.

Just had my water heater replaced by Dave. Got to say that this guy really knows his stuff and has a lot of integrity. I am a do-it-yourself guy, yet Dave steered me clear of spending a bunch of unnecessary money and did an excellent install. The inexpensive thermal expansion tank he recommended makes a big difference and gives me piece of mind as I use to have excessive pressure when I cracked the faucet first thing in the morning (now I know why). Great guy and honest business.

Richard C.

Steve Amos, who has been mentioned here elsewhere, came out to work on my plugged drains. It was a Sunday at 8AM, and I had no trouble reaching him or getting him out to do the work. Roto Rooter had been out a year previous and charged $320 to go in from the roof vent and route out the drain. I was not there for their service, but it was competent. Steve came out and really impressed me with his thoroughness and capableness. He did recommend an expensive option going in, which is the same thing that Roto Rooter had recommended, but explained why and at the end of the service agreed that that was not the right move for me. He would not go on the roof, citing safety concerns, but charged $225 to route the drain, and $75 to access the main, with the side benefit that I could service it myself in the future. Total cost was $300, less than Roto Rooter had charged. He showed me the problems in my main with a camera. I was thoroughly satisfied and would absolutely call them again if I needed to. I'm going to use Root X to see if that controls things, but thanks to Steven I now have an easy way to route my own drain for $60 instead of calling them again. By the way, he was courteous, clean, did not even enter my house at any time, and really took care of things.

Gregg K.

I called Mr. Rooter to look at some problems my tenant was having at the condo I own. She was complaining that the toilet was constantly running (and possibly leaking), the bath tub was draining poorly, and the kitchen sink was occasionally leaking; fairly common problems. I was out of town and didn't want to deal with looking at this myself, so I called Mr. Rooters. They were very friendly and Steve came out ASAP to look at the problem. I spoke to him on the phone, and I agree that he was very detailed and explained everything very well. So far so good, right?

WRONG! The first option given was to replace the toilet and the garbage disposal for $1150, or they would fix everything for $500. I've never heard of having to replace a toilet because it was running, and this sounded much too expensive to me. The garbage disposal is only a few years old as well. Instead of throwing my money down the toilet, I enlisted my dad to come check things out with me. $30 and 3 hours later all problems were fixed! All that needed to be changed on the toilet was to lower the ball, and we added some rubber washers to the screws in the back; which are holding the toilet bowl much more firmly in place. The toilet was leaking because people were leaning back too hard on it, which caused water to leak out from the seal of the toilet seak and bowl. The tub we just cabled out the hair, of course. And the kitchen sink.. 2 of the 3 screws holding the disposal had fallen off, which had caused the piping to come loose and leak. Steve had mentioned that one of the flanges on the pipe was damaged, which it was, but we replaced that with a $2 part from the nearby hardware store.

The people at Mr. Rooter seem good, but I am pretty pissed off that they were trying to charge me such high fees for problems that my dad and I fixed with no problems and little money. Next time I have problems I am DEFINITELY not calling these guys, if I call anyone at all.

Sharon M.

Mr. Rooter was punctional and professional. After entering a request online, I was called within an hour. Evan came to inspect my leaky outdoor faucet one evening and returned the next day at 8am to make the repair. It was more complex than expected (3 hours instead of 1.5), but there weren't any extra charges. He did a free inspection of the plumbing throughout the house. If I ever face having to call a plumber, I'll be calling Mr. Rooter.

Kristin L.

I dreaded having to call a plumber. Because of the reviews on Yelp I decided to contact Mr. Rooter. Now I see why this location got such good reviews.

I put in a request online to make a service appointment. In less then a few minutes they were calling me and I spoke to Delise. A very sweet lady. She was very pleasant and very accommodating. She called me throughout the day to give me updates on when the technician was going to be available so I didn't have to sit at home and wait for hours.

Evan, was the technician who came. My leaking faucet took a simple fix. Evan immediately knew what the problem was after I explained to him the symptoms. He took the time to explain why it was leaking and how I can fix it myself if it should happen again. Then he took the time to look at my toilets and my shower. He answered all my questions and gave me some helpful tips on how to prevent future problems. He was very informative and explained things in a way I could understand.

On top of all this great service, I wasn't charged a penny!

I was very pleased and impressed with them!

Katherine W.

We suspected we might have a small gas leak in the lines behind our stove. I called Mr. Rooter because of the excellent ratings I read on Yelp. The woman who answered was very polite and called me back within minutes to advise she would have someone to our home. Steve arrived promptly. He was very knowledgeable and polite. He thoroughly checked our gas lines. He located the problem and fixed it immediately. The price was competitive and the service was great! I definitely recommend this company!

s k.

Steve Amos came to do a preliminary estimate for my kitchen faucet leak. He was very detailed and explained everything he was looking at what needed done. He was very knowledgeable and professional.

The price is very competitive. Although I know it is the market rate for plumbers, it is still expensive for me, so I have not scheduled for the work to get started yet, but so far I am very happy with the company.

Karen o.

I had Mr Rooter come out to my house today and the young man named Ghena was wonderful. This is the first time I ever have enjoyed having a plumber come out to the house. He was very helpful on what he was going to do and explained everything so well. He was very clean and I would call on him again if I need any more plumbing. We signed up for a warranty plan. I highly recommend these guys.

(925)416-0966

Thomas P.

These guys came out on a Sunday to unplug my kitchen drain which I had corked up by putting too much food down the disposal. My own snake wasn't long enough to pop it loose.

They called back on a Sunday within a few minutes after I left a message, and gave me an estimated arrival time (NOT between 8-5!). Later, before his appointed arrival time, he was running a little late, and actually called to let me know that. No problem, thank you for calling and letting me know!

They wore booties in the house at all times, put a pad down in front of the sink, and didn't spill a drop anywhere. They took care of my problem, and were gone without a trace.

Thanks, guys!