Mr. Rooter Plumbing of The Oakland-Berkeley Area

Virgnia S.

I have been using these guys since before they were Mr. Rooter (family owned business - Jevons plumbing). They still rock, and are amazing. Always arrive when scheduled, do fantastic work with great materials (you don' t get charged as if they were using top of the line product, but it is crap and fails a few years down the line). Plus, because I have been with them a long time I know they are very careful about who they hire. They have all been great.
Can't recommend them highly enough. Yes, expensive, but you actually get what you pay for. Virginia

Tom And Mary G.

A family business that stands behind their work. They fixed a tough sewer problem and prices were very reasonable. Showed up on time, communicated with us and explained all the aspects of the repair.

Jake F.

Mr Rooter is our preferred plumber for any kind of plumbing work. They show up on time, survey the problem, explain precisely what they are going to do and why; then they fix it or install it; whatever the job entails. it gets taken care of quickly and perfectly. The plumbers are smart and cordial. I feel good about having them in my house.

Shar C.

These guys saved the day! I had a clogged toilet in my rental unit. They came within an hour, were considerate and professional - and fixed the problem quickly and reasonably. I will call them with the next (inevitable) plumbing emergency.

Ron T.

We called Mr. Rooter to unclog an upstairs bathroom drain (tub, sink, toilet) line on a holiday. The service plumber arrived on time and inspected the situation. He was very careful to use shoe covers while inside the house. Our main sewer drain line had a cleanout half way under the house, but it was only one way which led to the street and not back up to the upstairs bathroom. We agreed that a 2 way cleanout would be best for the long run, so another appointment had to be scheduled for the next day since he had to get all the parts needed to modify our drain line. This was disappointing and we had to endure another day of slow draining tub and toilet. Finally, the work was done and the drain unclogged the next day! The entire job was done neatly and the service plumber was very professional. I will call them again for any plumbing problems that may come up in the future.

Loren R.

Big success. Scott Ferguson of Mr Rooter was prompt, friendly, thoughtful and good. Upstairs tub not draining in 100 year old house. Prior attempts to snake unsuccessfully as would go up vent. Scott checked the roof vent (not easily accessible) then carefully located and accessed / snaked the separate tub drain line from where entered our main sewer. No walls damaged. Very happy!

Felix Q.

I called Mr. Rooter on a Wednesday and told them my daughter put a My Little Pony doll down the toilet and clogged it. Mr. Rooter gave me an arrival time for that same day (1star). Chris the plumber who has over 23 years experience and the nicest man you'll ever meet who was passionate about his job after speaking with him briefly, shows up earlier then the estimated time(2stars). He pulled the toy out in minutes and was on his way, but not after mentioning to Chris that I had tried myself to unclogged the toilet and felt a blockage in the actual drain and not the toilet. He gave me his word that it was all good and I excepted that.(1/2star).
However, after serious use on the toilet on the third day on the toilet it was clogged again. When I called the office and told them the situation they wanted to charge me again since the plumber pulled out the toy. After explaining to them that even though he did the issue was still not resolved. (1/2 star removed).
In conclusion, they told me to call back when the Owner Steve who I might add has 40 years in business and is the other nicest person you'll ever meet come to my house personally and checked out the situation. He was able to work his magic and showed proof that the problem was resolved at no extra charge (1 1/2 star). Half a star was removed because of a misunderstanding with the office on the phone. Would recommend to anyone who needs a plumber.

Elizabeth H.

These guys are the BEST!!! Our sewer clean out, actually both of them, were stopped up and there was raw sewage spilling in our yard. Mr. Rooter came to the rescue! I have used this company for 5 years, on the recommendation of our neighbor, who is a plumber. They are great! Alex came out today with a snake, and when it wouldn't work after three passes, called his manager Steve, who came out and together they solved the problem. Sludge in the line, in 2 places. Thicker than oatmeal. They finally broke it up enough to clean out the line, and everything is running fine now. Extra kudos to this company for staying on the job and getting it done. I will be calling them again and again. Thanks Alex and Steve and Mr. Rooter! The BEST!

Linda S.

The cold water pipe from our bathtub started leaking out onto the bathroom floor this past Sunday. We were in the middle of a bathroom remodel and this was an unexpected and extremely unwelcome surprise. Not to mention the timing was terrible - it being Sunday and all. (Try finding a plumber to come to your house on a Sunday.) We had to turn off the water to the entire house and I started calling around. No one was available and we were stuck. At some point I thought of Mr. Rooter and I called. The dispatcher told me she'd have the plumber (Spencer) call me back. He called right away and asked what was going on and I explained the situation to him. He already had a very full day of calls but offered to come over to the house after his other jobs, to cap off the cold water pipe so we'd have water again. He then came back yesterday and upgraded the pipes (to our 1930 Berkeley Hills home) to copper. He did a fantastic job. He was prompt, courteous, knowledgeable, and to top it all, just extremely nice. The price was more than fair too. I can't say enough good things about Mr. Rooter in general, and Spencer in particular. I am extremely happy with the work they did and give them the very highest rating possible!

Meagan L.

Our kitchen garbage disposal/ sink had been leaking so we called Mr. Rooter Plumbing to send someone out. The lady who answered the phone was very friendly and helpful. It was easy to set up an appointment right away- and she also let me know there was no charge for someone to come and look at what the problem was!

Sean came to help us out the next morning, and was very helpful, friendly and honest! He easily identified that my garbage disposal was just loose, and quickly adjusted it. He also took the time to show my sister and I how to catch the problem next time. He was only in the house a few minutes, but was so nice and helpful. I will definitely call Mr Rooter for any problems in the future- and definitely request Sean!