Mr. Rooter Plumbing of The Oakland-Berkeley Area

Tina W.

Alex from Mr. Rooter is wonderful! He solved a tough plumbing problem at our home. He is cordial, skillful, smart, and professional. A think-out-of-the-box problem solver. We are happy and thankful for Mr. Rooter Plumbing and highly regard their technician Alex! We will definitely call Mr. Rooter for future plumbing services!

Lisa S.

Had another plumbing situation and man it was an emergency: the one toilet at my business, let's say' malfunctioned! Called Mr. Rooter, spoke to Spencer (one of the owners) and he dispatched Alex out to our place within a 2 hour period of time. Alex was professional, quick and very helpful! Plus Mr. Rooter is a family run locally owned business, which is the kind of business we to love support. Thanks again Mr. Rooter! #keepitoakland #bestplumbersbayarea

Jason T.

Update (as promised): Alex came and fixed our plumbing issue! He was knowledgeable, polite, and efficient. I am very pleased with my overall experience and I will definitely call Mr. Rooter for future plumbing needs.

Rafael L.

The folks at Mr. Rooter are not only the best in the industry with their skills and creative problem-solving, but are super professional, easy to work with, all have fantastic personalities, are responsive, and quite dedicated.

We purchased a 100+ year old home last year that needed all the work. New water heater, removal of old pipes and installation of new cooper ones, replacement of drainage pipes, new gas line to the water heater & HVAC, and new sub-sink waste centrifuge masticator. In a week's time, all the work was done to the highest of standards.

A test of quality and dependability is serviceability after work is complete (because, like everything else, things don't always function 100%). We've had a manufacturer defect in a part inside the Navien tankless water heater, which caused water temperatures to not heat up sporadically. Super frustrating, but three times the team came out right away until they figured out the issue (these machines are super high tech, so it takes some time to get to the bottom of it). A replacement part and several troubleshooting hours later (under warranty and at zero additional cost to us), the issue was resolved. Bravo for the team's persistence!

We have more work to be done very soon, and will update this review once that's finished. In the meanwhile, we always recommend the folks at Mr. Rooter Oakland/Berkeley to anyone looking for a suggestion (like a neighbour a street over who, today, asked our Facebook group for recommendations, which we happily gave the phone/email for Mr. Rooter to).

Oh... pricing is super fair too. We had contacted about 5 other companies when we scoped out the work. Though Mr. Rooter wasn't the cheapest (you get what you pay for), they were also not the most expensive. We feel like we struck an awesome middle ground that optimized the quality-to-cost function.

So yeah... all the positive reviews here are very much on par with what you'd want in a plumbing company. Bravo to the wonderful crew at Mr. Rooter!

Mike L.

We have used Mr. Rooter of Oakland for several projects around our house. Replacing 3 toilets, installing a garbage disposal, replacing bathroom sink plumbing and inspecting our sewer lateral Mr. Rooter of Oakland has displayed their extensive expertise in plumbing and their dedication to customer service. From the first plumbing project to the next, we will never hesitate to call Mr. Rooter of Oakland. They are the best.

Stephanie S.

After being burned by a few other plumbers who tried to take advantage of my ignorance in the world of construction I have come to trust Mr. Rooter for all of my plumbing needs. They show up on time, text me when they are on their way, are friendly and knowledgeable and always leave the work site clean. Their customer service is exceptional in my experience and I appreciate the way they walk me through and explain each step and my options for resolving the issue. I also appreciate that they make calls on weekends at no extra charge. I will never use anyone else ever again for my plumbing needs. Thank you for taking such good care of me, Mr. Rooter!

Evan P.

I've used Mr. Rooter multiple times. They replaced my kitchen sink faucet that was leaking. Did work on bathroom plumbing when I remodeled, and most recently, replaced a valve in a shower. The most recent job actually saved me A LOT because their work avoided having to open up a wall to access the issue. They are a reputable company, with honest workers. Like car maintenance, no one likes to deal with these issues, but Mr. Rooter does excellent work.

M R.

Mr. Rooter and team have always been on time and on budget for me. Courteous, professional service too!

Shib W.

Had a toilet that was not filling/flushing correctly. Was busy so asked Mr. Rooter to come and replace the internals. ""Technician"" comes out and says he suggests replacing the whole toilet (why?) but quotes just replacing the internals (only need to remove the tank from the base for this). Over $400. Also, did not have materials in van to do the work (supposedly). No thank you.

Here are my issues: 1) No need to replace toilet - the bowl and tank are intact. This is an attempt to sell services/parts that are not needed. 2) $400+ to replace the toilet internals is too high. I bought a $20 kit at Home Depot and did it in about an hour. I am sure a plumber could have done it faster. 3) Saying the tech didn't have a toilet rebuilt kit in the van either meant that they are incompetent as far as being ready to fix the most basic toilet issue, or the tech just wanted to come back another time to do the job.

For me, I will find someone else to do the plumbing work. I have no confidence that Mr. Rooter is ethical.

Karl L.

I've called Mr. Rooter twice and had a great experience each time.

The first visit was fixing a toilet which was leaking to an apartment downstairs. The plumber was great about communicating with both of us and making sure everything was clean and protected. They worked swiftly, expertly, but also updated me clearly about what was happening, or could happen at different stages. The pricing was fair, and I felt in good hands.

Most of the time when I called I spoke to Diana. You can tell this is a small business and she personally cares about it.

I had a 2:00 appointment last Friday, and they were able to come early, but I was still at work. This was great communication, but I was worried that, since I wasn't able to respond (due to work) now I would get sidelined. Dianna told me they we were still go, but then called me back to check in because something had happened at the other jobs. Apparently it was busy day. I understand in businesses like this, simple jobs can end up being very complicated. The important thing to me as is communication and responsibility.

What ended up happening was the owner himself came to fix my sink! Spencer is a real gentleman, considerate and patient. I didn't need to ask him to take his shoes off, he must have noticed mine were off and just did it without hesitation. He took a careful look at our situation and explained things very clearly. It ended up being a pretty simple fix and he didn't charge us for it. In fact, he seemed to enjoy being ""on the job"" as a change of pace. No doubt this was a stressful day for him, so I was impressed with his good humor, passion, attention to detail and care for the customer.