Mr. Rooter Plumbing of Seattle

Hawaiian C.

I was in a desperate situation a couple years ago in which I needed to replace a water heater that burst. They made it sound like my water heater type was so unusual and charged me an arm and leg for it, knowing that I needed it changed as soon as possible. At a later point in time, my mixing valve was failing and Mr. Rooter quoted $1,000 to change out a mixing valve that I had purchased on my own. I called around and found a more honest plumbing company that charged me just $50. Mr. Rooter is a RIP OFF. Just saw another commercial for them on tv which prompted me to write a review that is 2 years overdue.

Brian G.

I had a leak at the base of my very old toilet yesterday (Saturday), and was able to schedule an appointment for today (Sunday), between 11 and 3. By 2:30 I hadn't heard anything and so called to make certain that they had my correct contact info. Vivienne answered and was very pleasant and professional. She verified my contact info, explained that a previous job had taken much longer than expected, apologized for the delay, and promised. to call when the plumber left the other job. True to her word, she did. The plumber, Mark P., arrived only a little later than promised, was extremely pleasant and professional, and was able to not only find the problem, but quickly and cheerfully switched out my old toilet for a new water-efficient model that I had purchased. He was very quick and cleaned everything up beautifully when he was done. Although it's now just after the job has been completed, I was struck by how cheerful, polite and professional everybody was, and wanted to express my appreciation for a job well done.

Paul F.

Tom Nys from Mr. Rooter was able to come out and replace an ancient, faulty bathroom drain quickly and efficiently last night. He re-plumbed our tub and even pulled out old pipe runs left in the floor joists by previous plumbers.

The office and billing staff at Mr. Rooter are also highly professional and pleasant.

ric n.

very pricey- 400$ to scope my line. Also, high pressure. They pushed hard for me to start today! Found out that what they wanted to do is not necessary at all. They tried to ""warn"" me that not doing something would be terrible. I felt like they only wanted to do a big bux job (7K) or nothing....

Steve W.

This company is a complete rip off!!! RUN.. Do not call them for help they will rob you blind.

I had them come out to a rental property for a clogged sewer line. The Technician showed up to work with my female renter. He quoted her over $800 to clean the lines. When she called me i told her that was extremely expensive for a simple snake job. I spoke to the guy on the phone and he quickly dropped the price by $300. Way to try to take advantage of the female customers!!!!! He spent about an hour in the house and left. The same night when the washing machine was ran, the problem was still there. After calling them to come back, they actually went under the house to address the situation properly. The new guy said there was a broken ""y"" under the house. Well those just do not break, but oh well. He then informed my he needed another $1200 dollars to fix the problem. That is a total of $1200 to fix a $13 part and about 30 minutes worth of work. On top of the $550 i already paid. There are many other companies out there. I called these guys in a pinch, NEVER again. It is cheaper to wait for my regular plumber and pay for a hotel for the tenants if there is a next time.

MK F.

Had a basement drain overflow and since we are expecting numerous rain/wind storms I didn't/couldn't wait for someone to come out later in the week. I called on a Wednesday night around 6pm and they had someone out by 7:30pm. Ron came out and was super friendly and cheerful. He snaked our main drain and cleared the clog. We had two areas he said that probably had roots and the company will send someone with a camera free of charge to let us know what is going on tomorrow. The work is guaranteed for 4 years. It cost $460, which is pricey, but he did come out after hours and it was worth it for me because we have those storms rolling in tomorrow. Ron was great!

Greg M.

This was the first time we have used Mr. Rooter. We had low water pressure on our kitchen sink faucet. Mr. Rooter was able to send someone out that afternoon to take a look. Our tech, Nathan was polite and professional. He rebuilt our faucet with new parts. He ran into a few snags along the way, but patiently resolved the problems. The repair job is perfect. We're very happy. The only reason I don't give these guys 5 stars is because they are probably a little more expensive than most smaller outfits might charge, but the quality of the job is excellent, plus these guys charge by the job, not by the hour, so I knew up front how much it would cost. No surprises!

Estella P.

My shower faucet in my upstairs bathroom had a slow leak which I didn't notice until the drywall started to bulge. It was a tiny leak but then got worse. I called Mr Rooter on a Saturday and was told they could have a tech come down to between 3 and 5 pm. I got a call back and said they had a tech that could come around 1 pm. Chris showed up and found that a new cartridge needed to be replaced on my Moen faucet. He quoted the amount for the service. They charge by the job to be done, not by the hour. Good thing because the city had to be called in to shut off the water from the meter. I have an older home and I don't have a main valve in the house. Chris didn't want to take a chance with the valve since it is an older one so he called the City of Seattle to come turn off the water. Well it took almost two hours for them to come and shut off the water. Anyway, once the water was off Chris had a problem taking the cartridge off and it took awhile. Once he was able to remove the old cartridge it was fixed pretty quick. Chris was friendly and courteous. I would use their services again if I should ever need a plumber.

Sn F.

I called Mr Rooter on Sunday August 28th to schedule a shut off valve, supply line, and fill valve replacement for my toilet at one of my rental properties. Ronda was very nice and scheduled it for the next day between 9:00 and 1:00. The next day I got a call from dispatch around 11:17 informing me that they are running behind and probably won't be out for another two hours. I then received another call at approximately 1:50pm stating they won't be out at all to fix my toilet. After talking with dispatch he assured me they would send someone over at 9:00 on Tuesday. I spoke to Phil about the repairs being made to my toilet and asked how much it was going to cost and when he said it was going to be $690.00 I just about lost it! I said there is no way I'm going to pay that much to do a relatively minor repair. I explained it to him this way: A new toilet would cost roughly 100.00 with everything in it including the wax ring, a new shut off valve is about 10 to 20 bucks, supply line 10.00, fill valve 10.00, labor about 1hr ( even though it would take him only 15 minutes to do the repairs). Even if they charged for a service call and labor that would not justify the amount. Phil then responded and said that he ""just goes on what the book tells him to charge"" I again said there is no way I am paying that much at which then Phil responded and asked ""how much were you thinking about paying?"" I told him that I would only pay around $300.00 and that is including the $50.00 off they credited me for not showing up on Monday. The end result was $350.72 without my 50.00 credit because was told I couldn't use it because he was already giving me half off! I will never use this company ever again! Horrible service, dishonest pricing.

Gordon T.

One of our very old toilets gave up the ghost and we purchased a new much better one from Home Depot. They gave us the names of three handymen/contractors who were vetted by Home Depot and I called two of them. One never called back and the other said he was booked up through September!So I called Mr. Rooter. I give them a negative mark for the woman answering the phone refusing to give me any idea of what it would cost to replace the toilet, even the repairman/plumber had all of the costs printed out in a binder. She could have easily told us that. They charge you $39 for the service call and if you use their service, then they waive the $39. Its a little sneaky because the plumber is standing there in your house, and even though their cost is much higher than others, you know you'll have to pay the $39 if you send him away without doing the work.

Wayne showed me the printed price for a simple toilet replacement using my own suppleid parts -- it was a staggering $307! The one Home Depot handyman who did call me said he would charge $175 plsu tax -- a huge difference! I pointed that out to Wayne and said there was no way I would pay that much. He was very agreeable and professional, and said he would see what he could do, and placed a call to his boss. We finally settled on $200, including haulaway of our old toilet, down from $225 and no hallway. So it was only $25 more than the handyman said, plus he was here and I wouldn't have to pay the extra $39. Wayne went to work and did a really first rate job of tearing out the old toilet, cleaning out theold wax ring and then replacing it with two wax rings, oen I supplied and one he added, to get it to the proper height. Toilet looks great and works great -- it is a Toto, which Wayne said is top of the line and the one they carry on their trucks, which made me feel as though I had made a good choice.