Mr. Rooter Plumbing of San Diego County

Matt B.

We called them to clear our drain and wanted to utilize the coupon the company sent to us.

So before they came, our sink still drained but slowly. While the plumber was here, he himself talked smack about the company, bragged about how experienced he is and how he was going to start his own company. He said our pipes has alot of build up from stuff we put down the sink. He then said that he could blast out the pipes from the roof and that would be $1200 but he isn't sure that would work. We then asked for him to use the camera to see what was going on. He said we should ""trust him"" he knows what the problem is so there isn't a need for the camera. We insisted so his supervisor came over with the camera. They told us that our pipes were installed incorrectly and if we wanted them to fully replace everything. We said that sounds like a huge undertaking so we asked for other options. They went back to the $1200 blasting or complete replacement.

Before they left the said that will be $260. I asked them for what? They said for the work we did here. I said the sink is in the same condition it was before y'all came! Didn't bother to try and snake the drain or anything. With frustration I paid them because I didn't know better.

Called a second plumbing because our drain was in the same condition....plumber fixed it in 10mins said all our pipes are fine and cost $150.

This company uses fear tactics to build fear in customers so they can over charge them for services. Stay away.

Jennifer K.

Called yesterday. Explained what I needed done. Dispatch says ""I'm just dispatch, I'll send a tech for a free estimate tomorrow."" Great. I get a call this morning telling me tech will come early. Great. Then a bit later a message telling me the tech isn't going to come because they can't do the work I need. SERIOUSLY??? You couldn't tell me this yesterday?
Responding to your response....when I googled ""move gas line"" you guys popped up with a bunch of info about how you work on gas lines (it had nothing to do with my furnace). Your dispatche person made me feel stupid for explaining what I needed done to make sure you guys could do it. So yeah, y'all have some issues to work out. I won't be calling you for anything.

Karla G.

They do not keep their appointment times. If they give you a 2 hour window, expect to wait 4 hours for them to arrive. Very unprofessional.

Vilia B.

Arrived in record time and did an above and beyond job clearing my horribly clogged kitchen sink! Fair price and excellent service. Will use them again!

Christine L.

We have used many plumbing services in San Diego and by far this is the best in our opinion. We had a major repair at our home with an old pipe breaking underneath our kitchen island and leading into the garage . They had to jackhammer our kitchen and garage floor. This tells you how major this repair was.
We absolutely loved the team of repair men ... Jesus , Anthony & George.
Jesus leading the repair was professional & giving up updates on the work , the cement they had to also repair was done perfectly , they cleaned up very well, new pipes under the sink were cleaned up and all in a timely manner.
We would highly recommend them and that team of workers . Noe project manager , came out several times making sure things were explained and all was going well. 25 year warranty is also great.
Thank you guys!

Chris M.

So far I'm happy with the work they have done. They were here to fix an issue that a competing company just did work on about 2 months and never properly resolved. Once this was explained to the plumber, he immediately called his supervisor, who personally came out and inspected everything again before any work was done to make sure it was done properly this time. Our plumber Jose was easy to work with and kept us up to date every step of the way. A special thanks to him and their operations manager Noe for making sure everything was taken care of properly and to our satisfaction.

Rockerman 1.

I asked this company to come out to provide an on-site estimate for plumbing work. I specified the time frame for them to come due to the pandemic, due to it being at my 99 year-old mother's house who is cognitively impaired and due to the fact that her caregiver needed to be with her when their plumber arrives. Naturally there plumber arrived 45 minutes before the scheduled time and before my mother's caregiver was with her. This company sent a plumber with unknown covid-19 status and questionable protective covering into my frail, elderly and cognitively impaired mother's house against my will. I intended to test this individual as I do anybody and everybody who comes into my mother's house. She has not left her house in 13 months and nobody has entered her house without testing negative. I am outraged at this company, I demanded an explanation and I received none. I cannot describe how upset I am at the cavalier attitude of this company.

Denise S.

Could not be happier with the service. I called at 2:00 pm with a clogged drain and they were out in less than an hour and fixed the problem. Fair price and guarantee for 30 days. Would highly recommend them.

Ursula K.

We are glad we made the call for a second opinion. We've got an old house, with super new/expensive plumbing and this is the last pipe to be addressed. Cody was so awesome in thinking it thru, analyzing the current plumbing, zeroing in on exactly the pipe areas to look at, walking me thru it as he learned the house layout, camera verification and quoting a fair and reasonable price at our small list of items in addition to replacing the old rusty pipe in our little old house.

The previous plumber insisted we needed to line pipes, when we simply needed a replacement plastic pipe at a little sink and the main line was ALREADY lined... If I didn't ask for that camera work, the price would be more than doubled, based on a lie.

I've learned some things over the years: Always get a camera regarding pipes or it will be $10-$30K. Always have an actual plumber with a license in his pocket, provide that quote, not a rep, not a tech, not some other sales guy, but the actual plumber.

Andrea L.

These guys are a rip off. I will never use their service again. They didn't install new closet supply, wax ring or new toilet, which is what they charged me for on the invoice they emailed me. You didn't even auger my drain like you said you would. I had to go to home depot and purchase a toilet flush valve to install. 340.00 for what to inspect my line. This is unacceptable. because you remove my toilet and clean it. I told the guy if that's all your doing my son and I will do ourselves. He says he's going to auger my drain. He didn't. In essence I paid your company to remove my toilet which I can do and clean it (they didn't find the plastic bottle that had fallen into my toilet) and put it back. Hell I could have bought a brand new toilet at home depot for 150.00. which is what I said I would do. But the guy says I need hydroblasting for 1100.00. I say no. He says a new toilet I say yes I will go purchase one. He says well I need to auger your line. well guess what nothing that is listed on invoice with the exception of removal of toilet and placing it back was done. They didnt even have the decency to bolt down the toilet. I had to do that when they left. I work hard for my money and to throw 340.00 down the toilet (forgive my pun) is an outrage. Especially i