Mr. Rooter Plumbing of San Diego County

Kristel W.

The job we requested was not finished and they tried to charge again on top of what we paid for and did not even finish the first duties in the original request that they gave, showed resistance instead of being professionals and making sure they they secured a long term relationship with a customer, not just any customer but a business who has multiple businesses and that is not about funny games but about building other businesses too but yet, we were talked down to, and laughed at and we are dealing with an issue that is not a fun issue. How does staff laugh at you when our business is having issues and no one is sympathetic to that. We just wanted the job to be completed and less than 24 hours it was not done and the disrespect and tone and treatment that was given to us was unacceptable for a business that says they have exceptional customer service. As a business owner myself, It is my duty to make sure that my customers are happy, not to take advantage but less that 24 hours and my customer is unhappy, I will make sure I do something in my best interest to make them feel like I heard them and they were taken care of. I am not from here but San Diego businesses need some growing to do. God does not like ugly.

Shannan D.

Our toilet was backed up. I called Mr. Rooter plumbing and was prepared to be told it would take a few days for a service call. Most other companies think people don't need their toilets for many days. Much to my surprise, they scheduled a service call to my home for the same day!!!! Doug Higbee came promptly as scheduled and got right to work. He fixed the stoppage and told me how to prevent it in the future. He also (at no extra charge) showed me how to reduce build up in the toilet tank and the bathroom sink pipes. He went way beyond was was required for the call. He was professional, knowledgeable and friendly. This will be my go-to company for any future plumbing problems. Thanks for great service.

Ray V.

Had called this service for a leaky bathtub faucet and two clogged basins. They came in and were very honest and suggested ways I could do it myself. They also have a free quote on what it'd take for them to do it. It was straightforward enough that I thought I'd give it a try myself. Although I did not avail of their service, the honesty and straightforwardness was much appreciated and deserving of my favorable rating. Id definitely reach out to Mr. Rooter for my future plumbing needs.

Aaron S.

Had an urgent repair to replace the condo unit main valve (Doesn't shut off completely) so I can replace the leaking sink valve inside the property. Jose from Mr Rooter stopped by and managed to shut the main valve off without replacing the valve. It turned out that the handle was the issue. I then hired him to replace two sink valves that require special tools. He replaced it with no problem at all. It looks great. Excellent job at competitive price.

tony m.

I used the $89 coupon to snake the main drain. It's a good deal since renting a snake from HD would cost you about the same. I hope I can use the coupon more than once since due to roots I need it done every 6 months or so

Jim T.

I called mr rooter they had Douglas come to my house to fix a clogged drain in bathroom. It was s tough situation, no clean out but he took the extra effort to resolve the situation . He went above and beyond to fix the situation. I would highly recommend Mr Rooter and thank Douglas for his excellent service..
Jim Todd..

Sa8nford F.

I had a backed-up sink. I called Mr. Rooter in response to their 89 dollar drain clearing add. They arranged to come out that day (a Saturday) within four hours of the call. Their agent, Nathan, called me when he was a few minutes away. He cleared our drain, from the clean out, within 10 minutes. He did not try to sell me any additional services nor up the price. Without having asked, he cleaned up the area around where he worked. He was extremely polite and professional. It was a surprisingly good experience. My highest recommendation.

G F.

The technicians on site, Luis and Tony were good to go in my book. Luis was very informative and didn't shoot from the hip. Provided great customer service. On point and was on time. Hopefully I don't have to call again for any issues but if I do, I know who to call and ask for to help me with any issues. Thank you Gents! Great job!

Ashley C.

We have used Mr. Rooter in the past and will continue to use them for our plumbing needs. Reliable and friendly service.

James C.

I will be very honest with a recent thing that happened. I had a offset toilet flange that needs to be replaced so I asked for a quote. The quote I got from here is $1800 because the manager says it requires getting a jack hammer to do the job.
I myself pretty clear of What needs to be done. I dont think it is a $1800 job. So, I bring up my suggestion to him. He pretty much mocked me n said "" it sounds like you already know how to do it, why u call me for?!?""

So I ended up hiring someone else to do the job. It only costs me about $150...